2004 Pontiac Grand Prix

The contact owned a 2004 Pontiac Grand Prix. The contact stated that the "Low Oil" message was displayed monthly, requiring oil to be added to the engine. While driving at approximately 5 MPH, the contact noticed smoke in the cabin near the floor on the passenger’s and driver’s sides, extending towards the dashboard. After stopping and exiting the vehicle, the contact noticed fire underneath the driver's side door, near the rear of the tire extending up towards the dashboard. The contact stated that the fire quickly spread from the engine to the cabin of the vehicle. The Fire Department was called and responded; however, it took a considerable amount of time to extinguish the fire in the engine compartment. The vehicle was subsequently towed from the scene and declared a total loss. A Fire report and Police report were filed. The contact linked teh failure to NHTSA Campaign Number: 15V201000 (Engine and Engine Cooling). The contact had not sustained any injuries. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 200,000.

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING ENGINE OIL WHILE DRIVING. THE CONTACT STATED THAT OCCASIONALLY WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AS DESIGNED, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CONTACT STATED THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE HUBS, REAR BRAKES, OXYGEN SENSOR, AND FUEL GAUGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 229,000.

FIRE DEPARTMENT SAID MY CAR BURNED UP COLD IN THE YARD ELECTRICAL FROM THE FUSE BOX PASSENGER SIDE. THE ALARM WENT OFF I LOOKED OUTSIDE FLAMES WAS GOING THRU WINDSHIELD THRU THE DASH TIRES WAS BURNING CALLED FIRE DEPT. 02/04/2020. CAR IS TOTALLED. I NEVER HAD ANY ISSUES WITH THE CAR..IT JUST BURST INTO FLAMES. IT HAD NOT BEEN DRIVEN, ENGINE WAS COLD. IT WAS PARKED HAD BEEN PARKED OVER 24 HOURS. GROVE FIRE DEPT RESPONDED STARR SC. I WILL JUST HAVE TO SEND A PICTURE LATER. IT'S DARK NOW

I TOOK MY CAR IN FOR THE 2015 RECALL FOR THE VALVE COVER ON 3/1/16. IT WAS ABOUT 63,000 AT THE TIME THIS RECALL SERVICE WAS PERFORMED. HOWEVER, EVEN AFTER THE RECALL WAS DONE, OIL AND ENGINE COOLANT STILL LEAKS FROM THE VALVE COVER AND FROM THE FRONT EXHAUST MANIFOLD. I WENT IN TO GET IT CHECKED AT THE SAME GM SERVICE LOCATION THAT PERFORMED THE RECALL IN 2015 BECAUSE THE CAR HEATS UP AND THEY SAID IT WOULD COST OVER $900 TO REPAIR THE MANIFOLD LEAK. THIS RECALL DID NOT REPAIR THE ISSUE AS DESCRIBED AND CONTINUES TO BE A SAFETY CONCERN. I HAVE NOT RECEIVED A NOTIFICATION FROM THE MANUFACTURER TO RESOLVE THIS ISSUE EITHER.

PONTIAC OIL LEAK RECALL I BOUGHT A PONTIAC GRAND PRIX. I WAS DRIVING IT HOME ONE DAY WHEN I LOOKED IN THE MIRROR AND SAW SMOKE SO I PULLED OVER AS SOON AS I COULD. I HAD AN ISSUE WITH RPMS FALLING AS I WAS TRYING TO FIND A SAFE PLACE TO PULL OFF THE HIGHWAY. UPON STOPPING THE VEHICLE THE VEHICLE TURNED OFF ON ITS OWN. I HOPPED OUT AND WHEN I OPENED THE HOOD. THIER WAS A FIRE THAT WAS GOING UNDER THE HOOD OF MY CAR. I PUT IT OUT AS FAST AS I COULD. UPON IT GOING OUT I WAS ABLE TO SEE THAT THE FIRE WAS STARTED BY AN OIL LEAK. THE FIRE DID A FAIR AMOUNT OF DAMAGE AND HAS CAUSED ME TO LOSE MY JOB BY ME NOT BEING ABLE TO GET TO WORK. I RECIEVED THE RECALL NOTICE ABOUT THE OIL LEAK 4 MONTHS AFTER I HAD PURCHASED IT AND AFTER THE RECALL CAUSED THE LOSS OF MY VEHICLE. I HAVE CONTACTED GMS PONTIAC CUSTOMER SERVICE TO SEE WEATHER OR NOT THEY WILL BE REPLACING OR REIMBURSING FOR THE LOSS DUE TO THIER DEFECT. I CANT REMEMBER THE EXACT DATE OFF HAND WHICH IS WHY I AM PUTTING MAY 2ND AS THE DATE.

RECALL N140574, CASE #[XXX] ON 2/7/19, MY SON'S CAR GOT STUCK 2 BLOCKS FROM HOME ON A RESIDENTIAL STREET. THE GRAND PRIX WAS DRIVEN THERE TO SEE IF HE COULD BE PUSHED OUT, AND GOT STUCK - ALONG WITH 4 OTHER CARS. WE TRIED TO PUSH THE CAR OUT, BUT IT WOULDN'T MOVE. WE LEFT THE CAR RUNNING WHILE TRYING TO PUSH THE OTHER VEHICLES. WHILE WALKING FROM THE CAR, WE HEARD POPPING SOUNDS, AND SAW A FLAMES UNDER THE HOOD - PASSENGER'S SIDE. MY FRIEND REACHED IN AND SHUT IT OFF. I CALLED THE POLICE. FIRE TRUCKS PUT OUT THE FIRE, AND A TOW TRUCK WAS CALLED TO GET THE CAR OFF THE SNOW ROUTE AND TAKEN TO AN ACCIDENT IMPOUND. THE NEXT DAY, I CALLED GM AND WAS ASSIGNED A CASE. A WEEK LATER, I WAS ASSIGNED A PAC UNIT REP, TO INVESTIGATE MY CASE. I HAVE MANY EMAILS AND PICTURES FOLLOWING MY CASE. GM HAS PROVIDED A LOT OF MISINFORMATION, LACK OF COMMUNICATION, AND NO PROBLEM RESOLVE. THERE WERE ISSUES INVOLVING THE TITLE, BUT I RESOLVED. I HAD TO TAKE THE PICTURES FOR THE INVESTIGATION, EVEN THOUGH I WAS TOLD REPS WOULD BE SENT OVER. I WENT TO A LOCAL DEALERSHIP, WHERE THE SERVICE DEPARTMENT TRIED TO CONTACT THE PAC UNIT. THEY ALSO DID NOT RESPOND TO HIM. AFTER MANY VISITS TO GATEWAY DEALERSHIP AND ASSISTANCE GETTING MY INFORMATION TO SOMEBODY WITH GENERAL MOTORS, IT WAS DETERMINED THE RECALL CAUSED THE FIRE. OIL DRIPPED ON THE MANIFOLD. MY CAR STILL SITS IN THE IMPOUND AT $30 A DAY. I HAVE LEFT NUMEROUS MESSAGES AND EMAILS ASKING FOR UPDATES AND RESOLVE. THE LAST I WAS TOLD IS THAT GM WOULD REPURCHASE MY CAR, AND SEND THE PAPERWORK TO SIGN. THAT WAS 2 WEEKS AGO! THE LOCAL SERVICE REP HAD TO STOP HELPING ME DUE TO A JOB CHANGE, SO I AM LEFT NOT KNOWING WHAT IS HAPPENING. THE PAC AND GM CUSTOMER SERVICE ARE NOT RETURNING CALLS OR RESPONDING. CAN SOMEONE PLEASE HELP?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 40 MPH, A RATTLING NOISE WAS PRESENT COMING FROM THE FRONT OF THE VEHICLE AND THE ENGINE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO DEMONTROND GMC (14101 N. FREEWAY, HOUSTON, TX), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 177,000.

OIL LEAK DUE TO FAULTY VALVE COVERS/GASKET ON ENGINE WHICH RESULTS IN BURNING SMELL AND LOSS OF OIL QUICKLY. PER MECHANIC REPORT, "LEAKING VALVE COVERS AND INTAKE GASKETS". THIS HAS BEEN CONFIRMED BY 2 DIFFERENT MECHANICS. WE HAVE BEEN TOLD THAT OUR VIN WAS NOT INCLUDED IN 2 RECALLS FOR THIS SAME TYPE OF PROBLEM EVEN THOUGH THE RECALL HAS BEEN ON THE SAME YEAR MAKE AND MODEL.