2025 Nissan Pathfinder

I am writing to formally report a serious and ongoing safety concern regarding my Nissan Pathfinder. During the initial test drive, conducted on a particularly windy day, I noticed sharp and sudden pulling to both the left and right while traveling at freeway speeds. At the time, I attributed much of this instability to the wind conditions and proceeded with the purchase. However, since taking ownership of the vehicle, the problem has persisted under normal driving conditions. While traveling on the freeway, the vehicle will unpredictably and forcefully pull to either side without warning. This repeated and erratic movement creates a legitimate fear that the vehicle could sideswipe another car, resulting in a serious accident. This is not a minor steering issue — it is a dangerous driving condition that compromises the safety of myself, my passengers, and other motorists. I reported this unsafe driving behavior to the service department at Kendall Nissan. The service manager acknowledged that similar complaints have been reported on several other vehicles they have serviced and attributed the issue to the tires. My vehicle is equipped with Bridgestone Alenza Sport AS 255/50R20 105H tires. In an effort to confirm or eliminate the tires as the cause, I requested that they be replaced. That request was denied, and I was directed to contact Nissan Customer Care. I contacted Nissan Customer Care on two separate occasions seeking resolution. My initial complaint was dismissed. After clearly stating that we felt highly unsafe operating the vehicle, I was informed that a buyback request would be submitted. Later, I was contacted and told the buyback request had been denied. Instead, I was offered reimbursement equivalent to one monthly payment — an offer that does not address or correct the underlying safety defect. Given that the dealership has acknowledged similar incidents with multiple vehicles, this appears to be a broader and potentially significant safety issue t