2019 Nissan Leaf

This is a follow-up to my last complaint because I never received a response. A year ago, Nissan issued a safety recall for some 2019 and 2020 Nissan Leafs that they still don't have a remedy for (Manufacturer Recall # R24B2; NHTSA Recall # 24V-700). This recall instructs affected owners not to DC-fast charge our vehicles, which means we can't DRIVE our vehicles in many applications. Nissan is supposedly always "finalizing" this remedy, and the remedy is supposedly always "coming soon." Then, when the promised release date comes and goes, Nissan just announces a new future release-date for their still non-existent remedy. This has been happening for a year. Owners are supposed to just not use our vehicles the way they were advertised. We're supposed to just not drive our vehicles on trips requiring a DC-fast charge, even though the ability to DC-fast charge is one of the reasons we bought this car. How is this legal? Is the NHTSA planning to do anything to make Nissan issue a remedy for this safety recall?

My 2019 Nissan Leaf SV is under recall R24B2 for battery overheating risk during DC fast charging. Nissan has instructed owners not to use Level 3 fast charging until a remedy is available, but no fix has been provided for almost one year with continued delay in repair promise dates. Yesterday, I was unable to use a fast charger as needed, which forced me to wait several hours at a slower Level 2 charging station. This delay made it impossible to drive my Leaf for a planned Labor Day weekend trip to Amelia Island. Instead, we had to use my daughter’s car, since the Leaf could not meet our travel needs without fast charging. This ongoing situation shows significant loss of use and hardship. Fast charging is an essential function of an electric vehicle, and without it the car cannot perform as originally marketed. The prolonged lack of remedy (nearly a year since the recall was issued) is unacceptable and has left my vehicle restricted and unreliable. I request NHTSA take action to ensure Nissan provides a timely remedy or interim solution for affected Leaf owners. Attached is letter also sent to Nissan.

I purchased a 2019 Nissan LEAF in January 2024 and registered it with the DMV. Nissan never notified me of Recall R24B2, despite federal requirements that current registered owners be contacted. Because I was not notified, I used Level 3 quick charging more than 50 times before learning of the recall. The recall states that using fast charging can pose a fire hazard and risk of injury or death. Nissan’s failure to notify me placed me, my children, my passengers, and vehicles parked near me at charging stations in danger. Nissan has admitted that they never notified me, and I have written confirmation from them and from NHTSA that manufacturers are required to notify all registered owners. Nissan has still not provided a concrete remedy or addressed compensation for the danger and hardship caused. This is not just a defect — it is negligence and a serious consumer safety failure. I request that NHTSA investigate Nissan’s failure to notify owners and require Nissan to provide both a timely remedy and financial compensation.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact had been waiting for parts for two years. The dealer was contacted; however, the contact was informed that the parts were not available. In addition, the contact was informed that there was no updated information. The contact stated that it was an inconvenience not being able to use the fast charger. The manufacturer was contacted; however, the contact was informed that the parts were not available. The contact had not experienced a failure.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); which advised not to use the level 3 quick charge port while charging the battery, due to a possible fire hazard. The local dealer and manufacturer were contacted on several occasions however, the parts were not yet available to complete the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

Inability to use an advertised feature. They advertised 50Kwh CHAdeMO charging to me when I bought the car and now, they're asking me to not use it, I wouldn't accept this with anything else. Smaller dealers won't buy a car under active recall because many times they cannot sell a car under an active recall, which means I'm forced to go to a larger (probably Nissan) dealer only? Additionally, if I were to try to sell as a private party I wouldn't feel right selling a car under active recall and/or not disclosing there's an active recall which may affect my ability to sell or get the best price for it, especially when the recall is as serious as a FIRE RISK when using an advertised and integral feature. I am unable to recharge at home because I do not have an outlet that meets the l2 requirements. Additionally, I live in an apartment so I am unable to charge. This has caused me a mass inconvenience when trying to go to family events and other events that require long distance driving because the L2charger isn't sufficient enough for me to make to it on time to these events

I own a 2019 Nissan Leaf that is subject to safety recall # RS4B2. Outrageously, while this safety recall was issued almost a year ago, Nissan has to date still not offered an actual remedy. Instead, for the last year, Nissan's "remedy" has been to simply instruct Leaf owners to indefinitely refrain from DC fast-charging our vehicles. This instruction is not only logistically absurd - akin to telling the owners of gas vehicles that they can't visit gas stations for an entire year - but also financially damaging: it has rendered our vehicles totally unusable for many driving applications for almost a year. As such, Nissan's instruction to its customers to indefinitely refrain from using their vehicles the way they were marketed and sold is not merely an inconvenience but rises to the level of consumer fraud. I have asked Nissan to provide just one of the following, all of which they have refused: 1. a loaner Nissan Leaf capable of safely DC fast charging 2. an offer to repurchase my Nissan Leaf 3. a statement in writing from Nissan USA that while waiting for Nissan's still non-existent remedy to its safety recall, I may continue to DC fast-charge my Nissan Leaf without voiding the 8-year/100,000-mile battery warranty. I would be willing to accept any one of these three solutions at Nissan USA's choosing. What I am not willing to accept is being told that, until Nissan gets around to releasing a remedy to a safety recall that it issued almost a year ago, I may not use the car that I purchased according to its specifications. What can NHTSA do to force Nissan to resolve this issue?