1995 Mercury Mystique

LAST YEAR IN MARCH 2001 I HAD A RECALL ON MY ENGINE COOLING FAN. I BROUGHT MY CAR TO A LOCAL DEALERSHIP TO HAVE IT TAKEN CARE OF . THE CAR AT THE TIME WAS PRESENTING PROBLEMS WITH OVERHEATING, EXCESSIVE TORQUE, AND THE CHECK ENGINE LIGHT WAS OCCASIONALLY COMING ON. THE DEALERSHIP (WAS LAPLACE FORD IN LAPLACE, LA) ONLY CHANGED THE FUSE FOR THE FAN AND NOTHING ELSE. AT THE TIME I BROUGHT MY CAR IN THE MILEAGE WAS AT 84000 MILES AND THE WARRANTY FOR THE FAN MOTOR ONLY EXTENDED TO 100000 MILES. NOW THE PROBLEM HAS BECOME WORSE AND LAPLACE FORD IS SYAING THEY NEED TO CHARGE ME AN EXCESS OF 450.00 FOR REPAIRS WHEN IN ALL ACTUALITY THIS PROBLEM (WHICH I THOUGHT WAS ALREADY TAKEN CARE OF A YEAR AGO) I FEEL SHOULD BE FORD'S RESPONSIBILITY TO REPAIR. PLEASE ADVISE ME IN WHAT ACTIONS I MAY TAKE TO RESOLVE THIS ISSUE? THANK YOU.*AK

WHILE TRAVELING CRUISE CONTROL STICKS, NOT DISENGAGING SET AT 65 MPH. OWNER PUSHED BRAKE PEDAL TO DISENGAGE, BUT NO RESPONSE. HE THEN TRIED PUSHING OFF BUTTON ON STEERING WHEEL, STILL NO RESPONSE. OWNER HAD TO IMMEDIATELY PULL OFF THE ROAD AND SHUT OFF IGNITION. VEHICLE SAT ON THE SIDE OF THE ROAD UNTIL OWNER FELT THAT VEHICLE HAD COOLED OFF. THEN, AND ONLY THEN, WAS HE ABLE TO SHUT OFF CRUISE CONTROL. OWNER STATED THAT MANUFACTURER WAS RELUCTANT, AND DID TAKE COMPLAINT SERIOUSLY. PLEASE DESCRIBE DETAILS. *AK

RECALL # 00 V 367 000 CONCERNING COOLING SYSTEM FAN OVERHEATING. CONSUMER RECEIVED RECALL LETTER. TOOK VEHICLE TO DEALER. DEALER SAID THERE WAS NO PROBLEM AT THIS TIME. LATER, VEHICLE STARTED TO SMOKE, WIRES WERE BURNING AND SAW FLAMES COMING FROM RADIATOR. CONSUMER FELTTHIS WAS A DIRECT RESULT OF RECALL REPAIRS NOT BEING PERFORMED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

WHILE DRIVING AND WITHOUT WARNING VEHICLE CAUGHT ON FIRE UNDER THE HOOD. DEALERSHIP WAS NOTIFIED, VEHICLE WAS SERVICED. HOWEVER, VEHICLE WAS CONTINUED TO BE USED, MILES LATER VEHICLE BECAME INOPERABLE.*AK THE ENGINE COOLING FAN MOTOR AND WIRE HARNESS CAUGHT ON FIRE, DEALER REPLACED THE ENGINE COOLING FAN ASSEMBLY AND MAIN FUSE, DEALER ALSO REPAIRED THE BURNT WIRING, 2 YEARS LATER, CONSUMER RECEIVED RECALLS 00V367, 99M03, 99M06, 00S44/00M13 AND 00S44, CONSUMER HAS NOT BEEN REIMBURSED FOR ANY OF THE REPAIRS. DEALER REPLACED RIGHT REAR WEATHER STRIPPING AND REINSTALLED MOLD AROUND THE HANDLE DUE TO THE WEATHER STRIP BOWING. TAPE PLAYER WOULD NOT EJECT. VEHICLE WAS HARD TO STEER, ESPECIALLY WHEN RAINING, DEALER COULD NOT DUPLICATE PROBLEM. FRONT BRAKE PADS WERE REPLACED AND ROTORS WERE MACHINED DUE TO VIBRATION WHEN BRAKING. VEHICLE WAS RUNNING ROUGH AND ACTING LIKE IT WANTED TO STALL, DEALER REPLACED SPARK PLUG WIRES, VEHICLE LATER STALLED. RIGHT BLINKER TOO FAST, DEALER REPLACED RIGHT REAR TURN SIGNAL BULB. *SLC

TRANSMISSION PROBLEM HAS BEEN ANALYZED SEVERAL TIMES BY BOTH FORD DEALER AND OTHER SHOPS. THEY FEEL SOLENOIDS INTERNALLY HAVE FAILED AND TRANSMISSION MUST BE REBUILT/REPLACED. VEHICLE DOES NOT SHIFT PROPERLY, WILL NOT GO INTO OVERDRIVE (4TH GEAR). LOSS OF CRUISE CONTROL. WHAT SHIFTING REMAINS IS ERRATIC. SPEEDOMETER GEAR DRIVE SHEARED OFF AND WAS REPLACED BEFORE FULL EXTENT OF PROBLEM BECAME KNOWN. IN READING ON THE NET ABOUT OTHER PEOPLE WITH SAME PROBLEM, APPEARS SOLENOID FAILURE IN THIS TRANSMISSION IS COMMON AND PREMATURE.*AK

IN FEB 1999 WE RECEIVED A RECALL NOTICE FOR FAILURE OF THE FRONT SPRINGS ON THIS VEHICLE SINCE IT ORIGINALLY HAD BEEN SOLD IN A SNOW/COLD STATE. THE FRONT SPRINGS HAVE NOT FAILED. HOWEVER THERE WAS NOISE AND POOR HANDLING IN THE REAR OF THE CAR. INVESTIGATION BY A FORD DEALER IN TUCSON DID NOT DISCLOSE ANY FAILURE OF SPRINGS. THE DEALER RECOMENDED REPLACEMENT OF REAR STRUTS. THIS WORK WAS AUTHORIZED AT AN INDEPENDENT REPAIR FACILITY (ASE CERTIFIED MECHANIC) UPON DISSASSEMBLY OF THE STRUT UNIT BOTH REAR SPRINGS WERRE FOUND TO BE BROKEN NEAR THE TOP. THE FAILURE WAS ATTRIBUTED TO CORROSION. I REQUESTED A MEETING WITH A FORD MOTOR CO REPRESENTATIVE TO SHOW THE FAILED SPRINGS AND RQUEST REIMBURSEMENT FOR THE PARTS. MET WITH PAUL BERRADI. HE REFUSED TO ACKNOWLEDGE THERE WAS A PROBLEM ALTHOUGH HE DID WRITE DOWN AND DOCUMENT THE FAILURE. HE ADVISED ME TO KEEP RECEIPTS TO CLAIM REIMBURSEMENT IF FORD EVER DID RECALL THE REAR SPRINGS. I HAVE THESE PAPERS. *AK