1995 Mercury Mystique

WHILE DRIVING AND WITHOUT WARNING VEHICLE CAUGHT ON FIRE UNDER THE HOOD. DEALERSHIP WAS NOTIFIED, VEHICLE WAS SERVICED. HOWEVER, VEHICLE WAS CONTINUED TO BE USED, MILES LATER VEHICLE BECAME INOPERABLE.*AK THE ENGINE COOLING FAN MOTOR AND WIRE HARNESS CAUGHT ON FIRE, DEALER REPLACED THE ENGINE COOLING FAN ASSEMBLY AND MAIN FUSE, DEALER ALSO REPAIRED THE BURNT WIRING, 2 YEARS LATER, CONSUMER RECEIVED RECALLS 00V367, 99M03, 99M06, 00S44/00M13 AND 00S44, CONSUMER HAS NOT BEEN REIMBURSED FOR ANY OF THE REPAIRS. DEALER REPLACED RIGHT REAR WEATHER STRIPPING AND REINSTALLED MOLD AROUND THE HANDLE DUE TO THE WEATHER STRIP BOWING. TAPE PLAYER WOULD NOT EJECT. VEHICLE WAS HARD TO STEER, ESPECIALLY WHEN RAINING, DEALER COULD NOT DUPLICATE PROBLEM. FRONT BRAKE PADS WERE REPLACED AND ROTORS WERE MACHINED DUE TO VIBRATION WHEN BRAKING. VEHICLE WAS RUNNING ROUGH AND ACTING LIKE IT WANTED TO STALL, DEALER REPLACED SPARK PLUG WIRES, VEHICLE LATER STALLED. RIGHT BLINKER TOO FAST, DEALER REPLACED RIGHT REAR TURN SIGNAL BULB. *SLC

CAR WAS BROUGHT INTO DEALER FOR REPAIR OF "SEVERE VIBRATION IN STEERING COLUMN WHEN CAR IS IDLING IN GEAR " COMPLAINT. DEALER DIAGNOSED THE PROBLEM AND DETERMINED CAR'S ENTIRE STEERING ASSEMBLY INCLUDING THE AIR BAG MUST BE REPLACED. DEALER IS NOT ABLE TO LOCATE AN AIR BAG TO COMPLETE THE SERVICE NEARLY 4 MONTHS AFTER THE CAR WAS BOUGHT IN FOR REPAIR. I HAVE CONTACTED FORD WHO HAS VERIFIED THAT THE AIR BAG IS ON "NATIONAL BACK ORDER". FORD ALSO CLAIMS TO HAVE NO KNOWLEDGE OF WHEN THIS PART WILL BE AVAILABLE. HOW CAN AN IMPORTANT SAFETY PART BE UNAVAILABLE FOR SUCH AN EXCESSIVE PERIOD OF TIME? NOBODY HAS BEEN ABLE TO HELP ME. I'VE EVEN CALLED THE OFFICE OF FORD'S CEO, JACK NASSER, WITH NO SUCCESFUL RESULTS. IS THIS CAR SAFE TO DRIVE? DID YOU EVER HEAR OF SUCH A SITUATION? PLEASE HELP !!! *AK

CONSUMER TOOK CAR TO THE DEALERSHIP SEVERALTIMES FOR BRAKE FAILURE/ STEERING COLUMN FAILURE, AND PREMATURE WEAR OF TIRES. HAD ALL HER TIRES REPLACED TWO MONTH AGO. WHILE DRIVING 45MPH ON THE HIGHWAY AND T APPROACHING A TRASH TRUCK IN FRONT OF HER, TRASH TRUCK SPEEDED UP AN D GOT IN FRONT OF CONSUMER'S VEHICLE. CONSUMER TRIED TO OVERTAKE THE TRASH TRUCK AND RAN INTO A CURB. TRASH TRUCK PUT ON BRAKES AND SO DID CONSUMER. HOWEVER, CONSUMER'S VEHICLE REAR ENDED THE BACK OF THE TRUCK DUE TO BRAKE FAILUE, AND STEERING COLUMN DISCONNECTED FROM DASHBOARD, AND DROPPED IN HER LAP. ALSO AIRBAGS DEPLOYED AND DROPPED INTO CONSUMER'S LAP, AND THE SUBSTANCE RELEASED AFFECTED HER SON'S EYES. THE CAR WAS TOTALED. *AK

I COMMUTE A LONG DISTANCE TO WORK, WHEN I CAN'T FILL UP MY GAS TANK AND THE ENGINE LIGHT CONSTANTLY COMES ON I DON'T FEEL SAFE. WHEN IT RAINS THE CAR SOMETIMES LOSING POWER AND BRAKES. THE TIRES AND BRAKES HAVE ALREADY BEEN REPLACED. THE FOLLOWING ITEMS HAVE ALSO BEEN REOLACED, SEAT BELTS, AIR CONDITIONER, DRIVERS SIDE ELETRIC WINDOW MOTOR, THE HORN AND MORE. WHENEVER I TAKE THE CAR TO THE DEALERSHIP I AM TOLD THAT THE ENGINE LIGHT COMING ON IS NO BIG DEAL AND THE BRAKES AND TIRES WERE NORMAL WEAR AND TEAR (THE CAR WAS MAYBE A YEAR TO A YEAR AND A HALF OLD) THEY ALSO TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THE GAS TANK NOT FILLING UP. I AM EXTREMELY DISSATISFIED AND WOULD LIKE TO KNOW WHAT I CAN DO LEGALLY ABOUT IT. MY CAR IS GOING INTO THE SHOP AGAIN FOR WHAT I THINK MAY BE THE SENSORS (THIS HAS HAPPENED BEFORE) THE ONLY DIFFERANCE IS THAT THIS WILL BE THE SECOND TIME I HAVE TO PAY OUT OF MY POCKET, I HAVE CONTACTED LEMON LAW, THE DEALERSHIP, FORD, AND THE BANK HOLDING THE LEASE. LEMON LAW CONTACTED THE DEALERSHIP AND THIS WAS THE ONLY TIME I RECEIVED SERVICE WITH A SMILE INSTEAD OF AN ATTITUDE. EVEN THOUGH THE PROBLEM IS STILL NOT RESOLVED. PLEASE LET ME KNOW WHAT I CAN DO TO HAVE THESE PROBLEMS RESOLVED.( DOT NUMBER: )