AS I WAS DRIVING. 35MPH MY FRONT WHEEL ON THE DRIVER SIDE HAD SNAPPED OFF CAUSING MY VEHICLE TO CRASH INTO A PARKED VEHICLE. LONG STORY SHORT. I'M GOING THRU A FINANCIAL CRISIS. MY CAR WAS TOWED BY AAA TO MY HOUSE. I NOTIFIED MY INSURANCE COMPANY. WHY DID THE POLICE TOW MY CAR AWAY FROM MY HOUSE? SOMEBODY NEEDS TO TAKE CARE OF T…
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AS I WAS DRIVING. 35MPH MY FRONT WHEEL ON THE DRIVER SIDE HAD SNAPPED OFF CAUSING MY VEHICLE TO CRASH INTO A PARKED VEHICLE. LONG STORY SHORT. I'M GOING THRU A FINANCIAL CRISIS. MY CAR WAS TOWED BY AAA TO MY HOUSE. I NOTIFIED MY INSURANCE COMPANY. WHY DID THE POLICE TOW MY CAR AWAY FROM MY HOUSE? SOMEBODY NEEDS TO TAKE CARE OF THIS BECAUSE I CAN'T. TRANSPORTATION IS ESSENTIAL TO ME. PLEASE I NEED HELP. *TR
NHTSA ODI #11328957
58,600 miles · Oct 30, 2014
Seat BeltsStructure
PAINT STARTED TO PEEL IN THE FRONT CENTER OF THE ROOF, A SMALL SPOT. I THOUGHT A STONE OR ROCK HIT IT. THEN AROUND THE SIDES OF THE BACK WINDSHIELD. THIS SPRING THE HOOD STARTED TO PEEL ALSO. FIRST IN ONE SPOT THEN IN MULTIPLE SPOTS. IT STARTS BY A BUBBLE, THEN IT POPS AND PEELS OFF IN CHIPS, WHICH STICK TO THE WINDSHIELD A…
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PAINT STARTED TO PEEL IN THE FRONT CENTER OF THE ROOF, A SMALL SPOT. I THOUGHT A STONE OR ROCK HIT IT. THEN AROUND THE SIDES OF THE BACK WINDSHIELD. THIS SPRING THE HOOD STARTED TO PEEL ALSO. FIRST IN ONE SPOT THEN IN MULTIPLE SPOTS. IT STARTS BY A BUBBLE, THEN IT POPS AND PEELS OFF IN CHIPS, WHICH STICK TO THE WINDSHIELD AT TIMES. THEN IT STARTS TO PEEL OFF IN BIG PIECES. AT ALL TIMES IT PEELS DOWN TO THE BARE METAL. IT DEFINITELY APPEARS THAT THE AFFECTED AREAS(PARTS) ARE NOT PRIMED. WHEN DRIVING YOU CAN SEE THE PAINT START TO LIFT OFF AND LET GO. THIS PROBLEM SEEMS IT WILL NOT STOP UNTIL THE WHOLE HOOD AND ROOF ARE BARE. SEAT BELT LIGHT DOES NOT GO OFF WHEN BUCKLED. YOU CAN ATTEMPT TO BUCKLE AND UNBUCKLE MULTIPLE TIMES IT WORKS AND DOES NOT WORK. SOME DAYS THERE IS NO PROBLEM AND OTHER DAYS IT IS AN ISSUE. *TR
NHTSA ODI #10651549
96,000 miles · Jul 28, 2014
Fuel System, GasolineStructure
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FUEL TANK STRAP WAS BEING HELD BY ONLY ONE STRAP WHICH WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MIL…
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TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FUEL TANK STRAP WAS BEING HELD BY ONLY ONE STRAP WHICH WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/28/14*CN
NHTSA ODI #10616718
64,000 miles · Sep 10, 2013
StructureSuspension
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HOOKS OF THE REAR AXLE WERE RUSTED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS CONCERNED THAT THE RUST WOULD SPREAD TO THE AXLE. THE APPROXIMATE FAILURE MILEAGE WAS 64000.
NHTSA ODI #10542830
56,000 miles · Aug 30, 2012
Structure
TL* THE CONTACT OWNS A 2006 GRAND MARQUIS MERCURY. THE CONTACT STATED THAT WHILE WASHING HER VEHICLE THE PAINT BEGAN TO PEEL OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST HER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WA…
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TL* THE CONTACT OWNS A 2006 GRAND MARQUIS MERCURY. THE CONTACT STATED THAT WHILE WASHING HER VEHICLE THE PAINT BEGAN TO PEEL OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST HER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 58,000.
NHTSA ODI #10473091
34,640 miles · Nov 5, 2009
Structure
WATER COMING THROUGH AIR VENT BELOW WINDSHIELD AND CAUSING WET FLOOR UNDER PASSENGERS SEAT AND BEHIND THE SEAT ON FLOOR WHEN IN HARD RAIN OR GOING THROUGH CAR WASH. *TR
NHTSA ODI #10291058
Mileage unknown · Nov 9, 2006
Structure
PANEL BEHIND RIGHT WHEEL WELL IS LOOSE AND WHEN HEAVY RAIN AND WATER IS HEAVY ON HIGHWAY PANEL MAKES NOISE WHEN WATER HITS IT LIKE SOMETHING LOOSE AND MAKES A FLAPPING NOISE. I THINK ALL 2006 AND 2007 ARE THIS WAY. NOT RESOLVED. *JB
NHTSA ODI #10173015
1,340 miles · Mar 3, 2006
Structure
DT*: THE CONTACT STATED THE CONSOLE IN THE ROOF, BLOCKS HALF OF THE REAR VIEW MIRROR. AS A RESULT, THE CONTACT CANNOT SEE PROPERLY WHILE BACKING. THE DEALERSHIP AND MANUFACTURER WERE ALERTED.
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Consequence & remedy
Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Consequence & remedy
Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE14021 · Steering Column Shaft Obstruction
Opened Jul 7, 2014 · Closed Nov 21, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:exhaust System; Steering
On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, ODI has received four additional owner complaints.One indicated that the shield was removed before binding could occur.The other three occurred at low speed and produced some momentary steering binding that was overcome by the driver when additional steering effort was applied.Once the shield was repaired or removed, the steering returned to normal.The single incident ODI identified as a possible crash (VOQ No. 10578715) related to this condition could not be verified and the description of the crash in the complaint was not supported by the police accident report.No additional crash allegations have been identified related to the alleged defect condition.Information provided by Ford in its September 10, 2014 response to ODI's information request letter identified 10 additional incidents resulting in a low rate of 1.6 incidents per 100,000 vehicles sold in vehicles ranging from 7 to 11 years in service.Six of these incidents were reported by a single source, a state police fleet that corrected the problems in March 2011 and has not reported any additional failures since.Ford also reported 5 warranty claims, but these incidents occurred at very low mileages and appeared to be caused by loose or missing heat shield attachment hardware rather than the corrosion condition that was the cause of the more recent incidents and the focus of this investigation.This investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.The following VOQs are associated with this investigation:10643753, 10615584, 10611362, 10610451, 10578715, 10479681, 10471833, 10317493.
Additional source detail variants (2)
Engine And Engine Cooling:exhaust System
On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, ODI has received four additional owner complaints.One indicated that the shield was removed before binding could occur.The other three occurred at low speed and produced some momentary steering binding that was overcome by the driver when additional steering effort was applied.Once the shield was repaired or removed, the steering returned to normal.The single incident ODI identified as a possible crash (VOQ No. 10578715) related to this condition could not be verified and the description of the crash in the complaint was not supported by the police accident report.No additional crash allegations have been identified related to the alleged defect condition.Information provided by Ford in its September 10, 2014 response to ODI's information request letter identified 10 additional incidents resulting in a low rate of 1.6 incidents per 100,000 vehicles sold in vehicles ranging from 7 to 11 years in service.Six of these incidents were reported by a single source, a state police fleet that corrected the problems in March 2011 and has not reported any additional failures since.Ford also reported 5 warranty claims, but these incidents occurred at very low mileages and appeared to be caused by loose or missing heat shield attachment hardware rather than the corrosion condition that was the cause of the more recent incidents and the focus of this investigation.This investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.The following VOQs are associated with this investigation:10643753, 10615584, 10611362, 10610451, 10578715, 10479681, 10471833, 10317493.
Steering
On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, ODI has received four additional owner complaints.One indicated that the shield was removed before binding could occur.The other three occurred at low speed and produced some momentary steering binding that was overcome by the driver when additional steering effort was applied.Once the shield was repaired or removed, the steering returned to normal.The single incident ODI identified as a possible crash (VOQ No. 10578715) related to this condition could not be verified and the description of the crash in the complaint was not supported by the police accident report.No additional crash allegations have been identified related to the alleged defect condition.Information provided by Ford in its September 10, 2014 response to ODI's information request letter identified 10 additional incidents resulting in a low rate of 1.6 incidents per 100,000 vehicles sold in vehicles ranging from 7 to 11 years in service.Six of these incidents were reported by a single source, a state police fleet that corrected the problems in March 2011 and has not reported any additional failures since.Ford also reported 5 warranty claims, but these incidents occurred at very low mileages and appeared to be caused by loose or missing heat shield attachment hardware rather than the corrosion condition that was the cause of the more recent incidents and the focus of this investigation.This investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.The following VOQs are associated with this investigation:10643753, 10615584, 10611362, 10610451, 10578715, 10479681, 10471833, 10317493.
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