NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
377 reports1,005 miles · Mar 4, 2014
Visibility
PURCHASED A 2014 MAZDA CX5 ON 06-10-2013. ON 07-03-2013 WHILE OUR MAZDA WAS PARKED AT THE HOSPITAL, CAME OUT TO FIND THE WINDSHIELD BROKEN. A BREAK ON THE RIGHT SIDE MIDDLE AND RUNNING APPROXIMATELY. 18" TOWARD THE MIDDLE OF THE WINDSHIELD. HAD THE WINDSHIELD ON 07-26-2013. ON 08-23-2013 THE WINDSHIELD WHILE DRIVING WHILE NO TRA…
Read full complaint
PURCHASED A 2014 MAZDA CX5 ON 06-10-2013. ON 07-03-2013 WHILE OUR MAZDA WAS PARKED AT THE HOSPITAL, CAME OUT TO FIND THE WINDSHIELD BROKEN. A BREAK ON THE RIGHT SIDE MIDDLE AND RUNNING APPROXIMATELY. 18" TOWARD THE MIDDLE OF THE WINDSHIELD. HAD THE WINDSHIELD ON 07-26-2013. ON 08-23-2013 THE WINDSHIELD WHILE DRIVING WHILE NO TRAFFIC AROUND THE WINDSHIELD CRACKED AGAIN. THIS TIME ON THE LEFT SIDE AT THE REGISTRATION STICKER RUNNING APPROXIMATELY. 6" TOWARD THE MIDDLE.
NHTSA ODI #10567326
1,800 miles · Mar 3, 2014
StructureVisibility/wiper
CRACKED WINDSHIELD ON A NEW - 1800 MILES, 2014 CX-5 GRAND TOURING WITH SMART CITY BRAKE SUPPORT SYSTEM AND RAIN SENSOR. A CRACK MYSTERIOUSLY APPEARED IN THE FRONT WINDSHIELD OF MY CAR, AS IT WAS PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP CENTER AND RUNS STRAIGHT DOWN TO THE REAR VIEW MIRROR AND THEN FORMS AN "S" SHAPE …
Read full complaint
CRACKED WINDSHIELD ON A NEW - 1800 MILES, 2014 CX-5 GRAND TOURING WITH SMART CITY BRAKE SUPPORT SYSTEM AND RAIN SENSOR. A CRACK MYSTERIOUSLY APPEARED IN THE FRONT WINDSHIELD OF MY CAR, AS IT WAS PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP CENTER AND RUNS STRAIGHT DOWN TO THE REAR VIEW MIRROR AND THEN FORMS AN "S" SHAPE AND STOPS BENEATH THE MIRROR. AS DISCUSSIONS GROW ON THE MAZDA FORUM HTTP://WWW.MAZDAFORUM.COM/FORUM/MAZDA-CX-5-54/CRACKED-WINDSHIELD-2014-CX-5-GRAND-TOURING-W-SMART-CITY-BRAKE-SUPPORT-SYSTEM-31837/, IT IS APPARENT THAT THIS IS A PROBLEM. I WONDER IF THIS PROBLEM IS DUE TO POOR FACTORY INSTALLATION AND/OR AN OVERALL ISSUE WITH THE QUALITY OF MAZDA WINDSHIELDS. AT THIS POINT, I AM CONCERNED ABOUT SAFETY ISSUES, ESPECIALLY IN AN ACCIDENT OR ANYTHING THAT IMPACTS THE WINDSHIELD, SUCH AS A ROCK, WITH ANY FORCE. *TR
NHTSA ODI #10566741
1,800 miles · Mar 2, 2014
Visibility/wiper
WINDSHIELD WAS CRACKED , FROM THE PASSENGER SIDE BOTTOM AND IT WAS ABOUT A FOOT LONG , TOO NEW FOR THIS TO HAPPEN THIS IS MY 2ND MAZDA NEVER HAD IT DONE BEFORE AND AS WITH MY OTHER CARS THIS IS THE FIRST. *TR
NHTSA ODI #10566722
6,000 miles · Feb 26, 2014
Electrical System
VEHICLE REPEATEDLY FAILED TO START AFTER SITTING UN-DRIVEN FOR MORE THAN ONE DAY. VEHICLE WAS TAKEN TO DEALERSHIP ON THREE OCCASSIONS FOR REPAIR. VEHICLE FAILED TO START AFTER SITTING UN-DRIVEN AT DEALERSHIP DURING THIRD REPAIR ATTEMPT. DEALERSHIP REPLACED BATTERY TWICE, BUT THE ISSUE WAS NOT RESOLVED. THE PROBLEM WORSENED T…
Read full complaint
VEHICLE REPEATEDLY FAILED TO START AFTER SITTING UN-DRIVEN FOR MORE THAN ONE DAY. VEHICLE WAS TAKEN TO DEALERSHIP ON THREE OCCASSIONS FOR REPAIR. VEHICLE FAILED TO START AFTER SITTING UN-DRIVEN AT DEALERSHIP DURING THIRD REPAIR ATTEMPT. DEALERSHIP REPLACED BATTERY TWICE, BUT THE ISSUE WAS NOT RESOLVED. THE PROBLEM WORSENED TO THE POINT THAT MAJOR ELECTRICAL ISSUES WERE EXPERIENCED, INCLUDING BRAKE SYSTEM FAILURE, STEERING WHEEL FAILURE, GAUGE FAILURE, AND COMPLETE ELECTRICAL SYSTEM FAILURE. CAR IS INOPERABLE. INDEPENDENT TECHNICAL SPECIALIST CONDUCTED TESTS AND CONFIRMED THAT THE VEHICLE WAS EXPERIENCING IRREGULAR ELECTRICAL ACTIVITY AND SUSPECTED AN INTERNAL ELECTRICAL FLAW IN THE ALTERNATOR AND/OR A BODY CONTROL ISSUE. MANUFACTURER HAS BEEN ORDERED BY A BBB AUTO LINE ARBITRATOR TO REPURCHASE THE VEHICLE. *TR
NHTSA ODI #10566000
10,903 miles · Feb 17, 2014
Electronic Stability Control (esc)Vehicle Speed Control
UPON ENTERING THE HIGHWAY A CAR CAME UP ON ME VERY FAST, WHEREUPON I FLOORED THE GAS PEDAL. THE CAR JETTED FORWARD TO ABOUT 65 MPH THEN SUDDENLY LOST ALL POWER; LIKE IT WAS FUNCTIONING ON ONE CYLINDER. I HAD TO PULL OVER AND COAST DOWN TO MY MAX SPEED OF 5-MPH. EVEN THOUGH THE PEDAL WAS FLOORED I COULD NOT GET ABOVE 1000 RPMS…
Read full complaint
UPON ENTERING THE HIGHWAY A CAR CAME UP ON ME VERY FAST, WHEREUPON I FLOORED THE GAS PEDAL. THE CAR JETTED FORWARD TO ABOUT 65 MPH THEN SUDDENLY LOST ALL POWER; LIKE IT WAS FUNCTIONING ON ONE CYLINDER. I HAD TO PULL OVER AND COAST DOWN TO MY MAX SPEED OF 5-MPH. EVEN THOUGH THE PEDAL WAS FLOORED I COULD NOT GET ABOVE 1000 RPMS AND 5-MPH. VARIOUS WARNING LIGHTS CAME ON, INCLUDING THE TCS AND ENGINE LIGHTS. ALL WARNING LIGHTS REMAINED ON WITHOUT FLASHING. ONCE I GOT TO A SAFE PLACE I SHUT THE CAR DOWN AND WITHIN ONE MINUTE RESTARTED IT WITH NO SIGN OF A PROBLEM. I DROVE OVER 100-MILES TODAY AND NERVOUSLY HAD TO PASSE SOMEONE, BUT WITHOUT PROBLEM. *TR
NHTSA ODI #10564667
5,000 miles · Feb 5, 2014
Power Train
WHILE SITTING AT A STOP LIGHT, THE VEHICLE SLAMMED INTO GEAR (AUTOMATIC TRANSMISSION) SO HARD THAT I THOUGHT THAT I HAD BEEN REAR ENDED. I GOT OUT AND CHECKED THE VEHICLE AS THERE WAS ANOTHER VEHICLE BEHIND ME, BUT IT WAS OBVIOUS THAT I HAD NOT BEEN HIT. SINCE THIS 1ST INCIDENT, I HAVE HAD THREE OTHER INCIDENTS OF THIS TYPE. …
Read full complaint
WHILE SITTING AT A STOP LIGHT, THE VEHICLE SLAMMED INTO GEAR (AUTOMATIC TRANSMISSION) SO HARD THAT I THOUGHT THAT I HAD BEEN REAR ENDED. I GOT OUT AND CHECKED THE VEHICLE AS THERE WAS ANOTHER VEHICLE BEHIND ME, BUT IT WAS OBVIOUS THAT I HAD NOT BEEN HIT. SINCE THIS 1ST INCIDENT, I HAVE HAD THREE OTHER INCIDENTS OF THIS TYPE. I REPORTED THIS ISSUE TO MY MAZDA DEALER, AND THE INSIST THAT I MUST HAVE MY FOOT ON THE ACCELERATOR WHILE BRAKING AND THIS IS CAUSING THE SUDDEN SLAMMING AND ATTEMPT OF THE CAR TO LURCH FORWARD. AS A COMBAT WOUNDED VETERAN, I PHYSICALLY HAVE TO LIFT MY RIGHT FOOT FROM THE ACCELERATOR WHEN I BRAKE AND ALWAYS PLACE IT ON THE FLOOR (SAFETY MINDED) AS I BRAKE WITH MY LEFT LEG/FOOT. I DO NOT HAVE MY FOOT ON THE ACCELERATOR DURING THESE INCIDENTS. THESE 4 INCIDENTS HAVE ONLY OCCURRED WHEN I AM AT A STOP, AND WAITING FOR A LIGHT TO CHANGE. OPERATING ENVIRONMENT REGARDS TEMPS HAS RANGED FOR 70 DEGREES TO 10 DEGREES (F). *TR
NHTSA ODI #10563149
4,000 miles · Jan 28, 2014
Visibility
WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD NOISE ALMOST LIKE A GUNSHOT. I THOUGHT MAYBE SOMETHING HAD COME UP FROM ANOTHER VEHICLE AND HIT MY CAR....I HEARD NOISE COMING FROM OVER MY HEAD. I PULLED MY SUNROOF COVER BACK AND NOTICED THAT MY SUNROOF GLASS WAS SHATTERED. WONDERED IF SOMETHING HAD HIT THE SUNROOF BUT UPON IN…
Read full complaint
WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD NOISE ALMOST LIKE A GUNSHOT. I THOUGHT MAYBE SOMETHING HAD COME UP FROM ANOTHER VEHICLE AND HIT MY CAR....I HEARD NOISE COMING FROM OVER MY HEAD. I PULLED MY SUNROOF COVER BACK AND NOTICED THAT MY SUNROOF GLASS WAS SHATTERED. WONDERED IF SOMETHING HAD HIT THE SUNROOF BUT UPON INSPECTION I REALIZED THAT THE WINDOW HAD EXPLODED OUT NOT IN. I BROUGHT THE CAR INTO MAZDA ON 1/28/14 AND WAS TOLD THAT THEY INSPECTED IT AND DID NOT FIND ANY DEFECTS IN THE SUNROOF... *TR
NHTSA ODI #10561891
2,200 miles · Jan 27, 2014
Visibility
THE CAR WAS IN MY CARPORT OVERNIGHT. MY HUSBAND GOT SOMETHING OUT OF THE CAR AND SHUT THE DOOR. THE SUNROOF GLASS EXPLODED. I ONLY HAD THE CAR FOR 29 DAYS. IT WAS BRAND NEW. *TR
NHTSA ODI #10561650
400 miles · Jan 3, 2014
StructureVisibilityVisibility/wiper
TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT THE DRIVER'S SIDE-VIEW MIRROR WOULD VIBRATE EXCESSIVELY WHEN DRIVING AT VARIOUS SPEEDS. ADDITIONALLY, THE OVERHEAD COMPARTMENT WOULD ALSO VIBRATE AND EXHIBIT AN ABNORMAL SHUTTERING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AW…
Read full complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT THE DRIVER'S SIDE-VIEW MIRROR WOULD VIBRATE EXCESSIVELY WHEN DRIVING AT VARIOUS SPEEDS. ADDITIONALLY, THE OVERHEAD COMPARTMENT WOULD ALSO VIBRATE AND EXHIBIT AN ABNORMAL SHUTTERING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400. *TR
NHTSA ODI #10558318
6,300 miles · Dec 18, 2013
Electrical SystemSteering
LOSS OF POWER STEERING AT SAME TIME ALL DASH ICONS LIT UP. CAR THEN MOMENTARILY SHUT OFF DOING 75MPH; LOST HEADLIGHTS (DURING NIGHT). THIS CONTINUED NUMEROUS TIMES. HEADLIGHTS STARTED FLASHING ON/OFF AND RIGHT TURN SIGNAL CAUSED CAR TO SHUT OFF. TOWED TO DEALER NEXT DAY AND ALMOST A WEEK AND THEY AND MAZDA ENGINEERING HAVE NO …
Read full complaint
LOSS OF POWER STEERING AT SAME TIME ALL DASH ICONS LIT UP. CAR THEN MOMENTARILY SHUT OFF DOING 75MPH; LOST HEADLIGHTS (DURING NIGHT). THIS CONTINUED NUMEROUS TIMES. HEADLIGHTS STARTED FLASHING ON/OFF AND RIGHT TURN SIGNAL CAUSED CAR TO SHUT OFF. TOWED TO DEALER NEXT DAY AND ALMOST A WEEK AND THEY AND MAZDA ENGINEERING HAVE NO CLUE. *TR
NHTSA ODI #10556573
Official recalls
3Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗