2014 Mazda CX-5

THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE WINDSHIELD WAS FRACTURED ON THE PASSENGER’S SIDE. THE FRACTURE STARTED AT THE BASE OF THE WINDSHIELD AND EXPANDED TO 3 INCHES PAST THE CENTER OF THE WINDSHIELD. THE FRACTURE STOPPED 10 INCHES ABOVE THE WINDSHIELD. THE DRIVER’S SIDE WAS ALSO FRACTURED 6 INCHES TO THE LEFT, AND 18 INCHES TO THE RIGHT, AND APPROXIMATELY 10 AND A HALF INCHES FROM THE BASE. THE CONTACT STATED THAT THE WINDSHIELD WAS NOT HIT BY AN OBJECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

PLASTIC MOLDING AT BOTTOM OF WINDSHIELD CAME LOOSE. AND FOR SOMETIME O EXPLAINED TO DEALERSHIP I HEARD WHAT SOUNDED LIKE GLASS SHIFTING AND FELT THAT THE GLASS WAS GOING TO SHATTER. THIS MORNING I NOTICED WINDSHIELD CRACKED ON OUTSIDE FROM TOP MIDDLE PAST REVIEW MIRROR. VEHICLE WAS PARKED IN DRIVEWAY AND WHEN I WALKED TO MY CAR I NOTICED CRACK. THE PLASTIC MOLDING WAS NOT SUPPORTING GLASS IN PLACE. AND RUBBER STRIP AROUND GLASS IS LIFTED AS REFLECTED IN PICTURE.

SUNROOF UNEXPECTEDLY AND RANDOMLY EXPLODED WHILE DRIVING. THERE WAS NO IMPACT, GLASS SHATTERED WITHOUT NOTICE AND PRODUCED A VERY LOUD EXPLOSION SIMILAR TO THE SOUND OF A GUN SHOT. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY AT 70MPH WITH OUTSIDE TEMPERATURE AT APPROX. 49 DEGREE FAHRENHEIT, AND NO RAIN. DASH CAM FOOTAGE CONFIRMS NO DEBRIS WERE THROWN AT THE CAR AND THIS HAPPENED UNEXPLAINABLY. HAD SUNROOF VISOR BEEN OPEN, SHARDS OF GLASS WOULD HAVE RAINED DOWN ON DRIVER AND PASSENGER. THE EXPERIENCE OF HEARING A LOUD EXPLOSION WHILE DRIVING IS VERY STARTLING AND UNSAFE, ESPECIALLY WITH THE POTENTIAL FOR GLASS SHARDS TO FALL ONTO THE DRIVER AND PASSENGERS.

FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.

SUNROOF GLASS EXPLOSION SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING 65 MPH ON AN EMPTY HIGHWAY. INTERNAL SUNROOF COVER SHIELDED ANY DEBRIS. OUTSIDE CONDITIONS: CLOUDY DAY, AROUND 85 DEGREES AND HUMID. RAIN IN FORECAST. OTHER DETAILS: SPEED LIMIT WAS 70 MPH. GLASS SHATTERED AND A PORTION BLEW UP AND OUT OF THE VEHICLE. NO OTHER VEHICLES WERE PRESENT. EXTREMELY LOUD BOOM FOLLOWED BY SOUND OF AIR FLOWING INTO VEHICLE (LIKE AN OPEN WINDOW). WHEN OPENING THE COVER TO SEE WHAT IT WAS, PIECES OF GLASS FELL INTO THE VEHICLE. CURRENTLY UNDERGOING GETTING REPAIRS UNDER INSURANCE.

THE DRIVER SIDE REARVIEW MIRROR VIBRATES VIOLENTLY AND BLURS VISIBILITY AT SPEEDS HIGHER THAN 50 MPH. A TSB HAS BEEN ISSUED FOR THIS ISSUE, BUT MAZDA REFUSES TO REPAIR IT FOR CERTIFIED PREOWNED VEHICLES EVEN THOUGH THIS IS A MANUFACTURING DEFECT AND IS VERY DISTRACTING DURING DRIVING ON THE HIGHWAY. I HAVE TO LOOK AT THE MIRROR FOR A LONGER TIME TO MAKE SURE THE ROAD IS CLEAR, WHICH IS A HIGHER RISK TO MY SAFETY.