2016 Mazda CX-3

My recent experience with the service at Putnam Mazda was extremely disappointing and frustrating. What should have been a routine visit turned into a distressing ordeal. My car suddenly died on the freeway without warning lights, prompting me to bring it in for servicing. Initially, I appreciated being offered a loaner car. However, subsequent communication regarding the repair was inadequate and concerning. I received an email stating the necessary part wouldn't be available until July and was abruptly instructed to return the loaner car immediately, with no consideration for my circumstances. This lack of empathy was shocking, especially as a loyal Mazda customer. Furthermore, I experienced racial and gender profiling throughout the ordeal. Instead of addressing my concerns, I was met with aggression and threats of police involvement, making me feel targeted and discriminated against. When I questioned this response, I was told my email was "direct," justifying the aggression. Additionally, the loaner agreement lacked an expiration date. Despite being assured they would provide a grace period if needed, I was demanded to return the car immediately, with false claims about the agreement. This manipulation, gaslighting, and harassment are not only unethical but also against the law. To exacerbate matters, safety concerns with my vehicle were brushed aside. Despite my car having a non-working engine, the dealership suggested I drive it off the lot. This reckless recommendation not only endangered my safety but also the safety of others on the road. Despite repeatedly expressing these safety concerns, the dealership did nothing to address them. Responding to a concerned customer with threats of police involvement is never justified. Instead of addressing my concerns, I was met with aggression and threats. They threatened to report the car stolen and demanded I drive my car without a working engine. This behavior was unwarranted and left me feeling insulted and degrad

Engine stalled while driving and all the dashboard lights turned on. Could not turn engine back on again. Upon inspection, it was found that the fuel injector pump was faulty and was subsequently replaced by the dealership. Fast forward a year, check engine light came on and vehicle began to stall again. Dealership states that the fuel injector burnt out due to the initial fault in the fuel injector pump. Furthermore, it burnt out my catalyst.

WHILE DRIVING ON A 4-LANE ROAD (~45 MPH), THE VEHICLE LOST ALL POWER AND DIED. THE CHECK ENGINE AND BATTERY WARNING LIGHTS CAME ON AND THE START/STOP BUTTON LIGHT TURNED RED. AFTER COASTING INTO A GAS STATION, THE CAR COULD NOT INITIALLY BE RESTARTED. IT COULD BE RESTARTED AFTER ADDING GASOLINE, ALTHOUGH THE FUEL TANK WAS NOT EMPTY WHEN THE CAR DIED. THE FUEL GAUGE SHOWED 1/8 TANK, AND 9.3 GALLONS FUEL COULD BE ADDED TO THE TANK, WHICH HAS A CAPACITY OF 11.9 GALLONS. AFTER ADDING FUEL AND RESTARTING, ALL WARNING LIGHTS WENT OFF AND THE CAR COULD BE DRIVEN NORMALLY AGAIN. THE MAZDA DEALER FOUND NO STORED ERROR CODES IN THE SYSTEM AND VERIFIED THAT THE FUEL PUMP AND GAS GAUGE WERE WORKING CORRECTLY. DEALER PERFORMED POWERTRAIN CONTROL MODULE SOFTWARE UPDATE.