2017 Mazda CX-3

The contact owns a 2017 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was distorted while in use. The failure mileage was unknown. VIN tool confirms parts not available.

When starting the car in cold weather, the driver assistance system, to include rear camera display, navigation, hands-free voice commands and calling, continuously restarts for close to 15 minutes rendering safe navigation unavailable. Without a backup navigation system, drivers cannot get turn prompts and safely plan for the next exit or turn. This has happened repeatedly and could be related to the current open recall for the CX-3.

The engine on my 2017 CX-3 died while travelling on the interstate at 70mph just before the low fuel light would normally turn on. I pulled to the side of the interstate freaked out at what just happened. I was within a mile of an exit with a gas station and the car started when fuel was added. It's the exact same low pressure fuel pump failure symptom that later CX-3's are being recalled for. I took it to a Mazda dealer and he only recommended that I keep the tank over half full. I've been hoping the recall would be expanded to include my VIN number but there doesn't appear to be enough complaints yet to do this. I've been filling up at 1/4 tank and haven't had an issue again after driving another 40,000+ miles. This model has disappointing range even without this issue.

On November 4, 2022 I was driving in the middle lane of I 87 north of Saratoga Springs. The car stalled and died. I was able to get to the break down lane. After sitting for 5 - 10 minutes, completely frazzled, I tried the ignition and the car started. The gas gauge said I had approximately ¼ tank left. I filled the car up and made it the rest of the way home. This had happened once before on a local road and we had the car towed. The thought was that maybe the car had run out of gas although the gas gauge did not so indicate. When I took the vehicle to the mazda dealer after considerable research, they indicated there were recalls on Denso fuel pump impellers for the model of my car in 2018 and following but not for my 2017 model. The date of that service was 1/17/23. There were no codes still in place that would identify the problem. I am certain that this is the problem. I only drive the car locally now and i keep the gas tank at least ½ full.

I was driving my 2017 Mazda CX-3 on the interstate when car suddenly jerked and failed to accelerate. I was driving 70 mph in the left lane when this happened and immediately started to pull over to the righthand shoulder of the road. The car jerked and slowed again when we were in the right lane. By the time I pulled off, the check engine light was on and the car had completely stalled. I was stuck on a narrow shoulder with a dog and two people in the car. We were lucky we made it to the shoulder at all before the car stalled. There was no indication before the car jerked that there was any problem with the vehicle. The car was towed to the dealership and the cause of the check engine light was identified as a leaking fuel pump/fuel rail. I had to have the fuel pump replaced along with a valve cover gasket.