Vehicle Speed Control. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

19 crash reports1 fire reports9 injury reports

Steering complaints

18 reports

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98,224 miles · Sep 15, 2015

SteeringCrash

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I WAS TRAVELING WEST ON 64 ON 8\13\15 . THERE WAS A CONSIDERABLE AMOUNT OF TRAFFIC BUT I WAS EXPERIENCING NO PROBLEMS UNTIL MY CAR BEGIN TO SWERVE BACK AND FORTH AND I WAS UNABLE TO MAINTAIN THE LANE. WE REALIZED THAT WE MUST GET THE CAR OFF THE ROAD AND INTO THE MEDIAN TO AVOID BEING STRUCK OR STRIKING A CAR IN THE RIGHT LANE. AFTER MUCH EFFORT WE WERE ABLE TO DO SO BUT HIT THE GUARD CABLES WHICH RESULTED IN TOTALING OUR LINCOLN. IN AUG OF 2013 WE RECEIVED A RECALL FOR THE RACK AND PINION STEERING FOR OUR CAR AND HAD IT REPAIRED ON 3\21\14. WE HAD TO WAIT FOR THE DEALER TO GET THE PARTS. THERE WAS ANOTHER RECALL ON 11\5\14 SAYING THAT CARS WITH THE INTERMEDIATE SHAFT REPAIRED DURING THE FIRST RECALL MAY NOT HAVE BEEN DONE CORRECTLY. MY QUESTION IS WHY DID WE NOT RECEIVE THAT RECALL? I FEEL THAT WE DID EVERYTHING WE COULD TO INSURE THAT THE BEST OF CIRCUMSTANCES OCCURRED IN WHAT WAS MOST CERTAIN GOING TO RESULT IN A CRASH AND PREVENTED OTHERS FROM BEING INJURED. IF WE HAD HAD THAT RECALL WE COULD HAVE HAD OURS CHECKED AND POSSIBLY HAVE AVOIDED THIS ACCIDENT. SINCE THE CAR WAS TOTALED THE ONLY WAY IT COULD BE CHECKED WAS TO START THE CAR AND TRY TO TURN THE STEERING WHEEL. THIS WAS DONE BUT DOES NOT INDICATE TO ME THAT THERE WAS NO PROBLEM WIT THE STEERING, AS WE WERE ABLE WITH GREAT EFFORT (BOTH OF US TRYING TOGETHER) TO TURN IT AS WELL BUT THE STEERING COULD NOT BE CONTROLLED. PLEASE REPLY BY EMAIL TO [XXX]@NTELOS.NET OR BY PHONE AT [XXX] OR BY MAIL TO [XXX], WAYNESBORO, VA 22980. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB*JB

NHTSA ODI #10763990

147,224 miles · Jul 30, 2014

Power TrainSteering

TL * THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING FAILED. THE DEALER STATED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 147,224.

NHTSA ODI #10617755

Mileage unknown · Jul 29, 2014

Steering

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI #10617214

Mileage unknown · Nov 27, 2013

Steering

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) AND CONTACTED THE DEALER, WHO STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS…

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NHTSA ODI #10553980

Mileage unknown · Nov 4, 2013

Steering

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TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE RUBBER ON THE IGNITION SWITCH BECAME WORN PREMATURELY AND CAUSED THE STEERING WHEEL TO BE EXPOSED AND ALLOW DEBRIS TO PENETRATE THE STEERING WHEEL SYSTEM. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS NOT AVAILABLE. ...UPDATED 02-28-14 *BF THE CONSUMER STATED THE HARDER PLASTIC SURROUNDING THE SOFT RUBBER AT THE BASE OF THE SHIFTING MECHANISM BEGAN TO COME OUT OF ITS SETTING. THE HARD PLASTIC AND RUBBER RUBBED TOGETHER. THIS HAS CAUSED A WHOLE IN THE SOFT RUBBER OF THE SHIFTING MECHANISM. UPDATED 3/18/2014*JS

NHTSA ODI #10550776

40,000 miles · Oct 25, 2013

Steering

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TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE REPAIR COULD NOT BE PERFORMED BECAUSE THE VEHICLE WAS PURCHASED IN OHIO AND THE STATE OF CALIFORNIA, IN WHICH THE CONTACT RESIDED, WAS NOT PARTICIPATING IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER SHOULD HAVE BEEN ABLE TO PROVIDE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI #10549575

Mileage unknown · Oct 25, 2013

Steering

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS NEEDED TO COMPLETE THE RECALL TO BECOME AVAILABLE. THE MANUFACTURER WAS N…

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NHTSA ODI #10549529

Mileage unknown · Oct 22, 2013

Steering

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) AND STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIE…

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NHTSA ODI #10548960

Official recalls

14V704000 · Steering:rack And Pinion:pinion Shaft

Nov 5, 2014

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Consequence & remedy

Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

13V385000 · Steering

Aug 29, 2013

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.

Consequence & remedy

Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

07V270000 · Suspension:front:hub

Jun 26, 2007

ON CERTAIN PASSENGER VEHICLES, A FRONT WHEEL BEARING AND HUB ASSEMBLY MAY FRACTURE DUE TO IMPROPER HEAT TREATMENT.

Consequence & remedy

Consequence: IF A HUB FRACTURES, IT MAY POTENTIALLY DETACH FROM THE WHEEL KNUCKLE, RESULTING IN THE WHEEL BEING RETAINED ONLY BY THE BRAKE CALIPER ASSEMBLY. AS A RESULT, THE WHEEL MAY SEPARATE FROM THE VEHICLE POTENTIALLY RESULTING IN A CRASH.

Remedy: DEALERS WILL INSPECT BOTH FRONT WHEEL BEARING AND HUB ASSEMBLIES AND REPLACE THEM FREE OF CHARGE. THE RECALL BEGAN ON JUNE 22, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE08060 · Tire Valve Cracking

Opened Oct 14, 2008 · Closed Apr 9, 2009

Status: closed (inferred from source dates) · Tires:valve

ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO