Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
70–25K
1025–50K
450–75K
1275–100K
14100–150K
7150K+
54 reports with mileage · 22 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
9 crash reports0 fire reports3 injury reports
What owners actually said
76 reports
Mileage unknown · Jan 18, 2017
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.…
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10946137
Mileage unknown · Jan 5, 2017
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFI…
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10939810
Mileage unknown · Dec 20, 2016
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE…
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10936431
Mileage unknown · Dec 13, 2016
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE I…
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TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10934972
Mileage unknown · Dec 6, 2016
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED O…
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10930176
Mileage unknown · Nov 30, 2016
Suspension
I'VE CONTACTED MY LOCAL LEXUS DEALER - LEXUS OF BIRMINGHAM, AL - TWICE ABOUT MY RECALL FOR REAR SUSPENSION ASSEMBLIES AND HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. THEY DO NOT GIVE ME ANY INDICATION FOR WHEN THE PART WILL COME IN OR IF IT IS SAFE TO CONTINUE TO DRIVE MY CAR. I DRIVE A LOT AND AM CONCERNED ABOUT MY SAFETY. I…
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I'VE CONTACTED MY LOCAL LEXUS DEALER - LEXUS OF BIRMINGHAM, AL - TWICE ABOUT MY RECALL FOR REAR SUSPENSION ASSEMBLIES AND HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. THEY DO NOT GIVE ME ANY INDICATION FOR WHEN THE PART WILL COME IN OR IF IT IS SAFE TO CONTINUE TO DRIVE MY CAR. I DRIVE A LOT AND AM CONCERNED ABOUT MY SAFETY. I HAVE LEFT MESSAGES AND TRIED REPEATEDLY TO GET AN ANSWER AND THEY DO NOT TELL ME ANYTHING.
NHTSA ODI #10928825
49,000 miles · Nov 16, 2016
Suspension
NHTSA RECALL NO. 16V-596, ISSUED APPROXIMATELY ONE MONTH AGO. THERE IS A NATIONWIDE SHORTAGE OF THE PARTS NEEDED TO CORRECT THE RECALL, AND DEALERS CANNOT TELL ME WHEN THE PARTS WILL BE AVAILABLE. THIS WAS CONFIRMED BY TALKING WITH TWO DEALERS NEAR ME AND THE LEXUS CUSTOMER CARE CENTER. THE RECALL CANNOT BE COMPLETED IN A TIMEL…
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NHTSA RECALL NO. 16V-596, ISSUED APPROXIMATELY ONE MONTH AGO. THERE IS A NATIONWIDE SHORTAGE OF THE PARTS NEEDED TO CORRECT THE RECALL, AND DEALERS CANNOT TELL ME WHEN THE PARTS WILL BE AVAILABLE. THIS WAS CONFIRMED BY TALKING WITH TWO DEALERS NEAR ME AND THE LEXUS CUSTOMER CARE CENTER. THE RECALL CANNOT BE COMPLETED IN A TIMELY MANNER - THE RECALL APPEARS TO REQUIRE IMMEDIATE ATTENTION AND REPLACEMENT OF BOTH REAR SUSPENSION ARMS. BOTH DEALERS CLAIMED THIS WAS AN "INTERIM" NOTICE, BUT THE RECALL STATES "REMEDY NOTICE" AND RECOMMENDS AN APPOINTMENT ASAP.
NHTSA ODI #10926457
35,000 miles · Sep 26, 2016
Fuel/propulsion System
SINCE THE CAR WAS RECALLED FOR A FUEL SYSTEM ISSUE, I HAVE BEEN EXPERIENCE ISSUES WITH MY FUEL GAUGES AND GAS TANK. I FILL MY TANK BUT IT TRIGGERS THE GAS PUMP THAT IT IS FULL WHEN I KNOW IT IS NOT FULL. THE GAUGE WILL READ THAT I AM DOWN 3/4 OF A TANK BUT WHEN I GO TO FILL THE GAS TANK, IT ONLY ALLOWS ME TO PUT IN ABOUT 5 GALLO…
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SINCE THE CAR WAS RECALLED FOR A FUEL SYSTEM ISSUE, I HAVE BEEN EXPERIENCE ISSUES WITH MY FUEL GAUGES AND GAS TANK. I FILL MY TANK BUT IT TRIGGERS THE GAS PUMP THAT IT IS FULL WHEN I KNOW IT IS NOT FULL. THE GAUGE WILL READ THAT I AM DOWN 3/4 OF A TANK BUT WHEN I GO TO FILL THE GAS TANK, IT ONLY ALLOWS ME TO PUT IN ABOUT 5 GALLONS, KNOWING THAT I SHOULD BE FILLING IT WITH 8-9 GALLONS TO FILL MY TANK. ANOTHER ISSUE I NOW HAVE, IS THE GAUGES TAKES 20 MINUTES TO REGISTER THAT I HAVE FILLED MY TANK. I KNOW LONGER TRUST MY FUEL GAUGE OR ANY READINGS GIVEN ON THE DASHBOARD.
NHTSA ODI #10909634
133,000 miles · May 12, 2016
Unknown Or Other
TRANSAXIAL FAILED PER LEXUS WHILE I WAS ON THE HIGHWAY AND THE CAR TURNED OFF IN THE MIDDLE OF THE ROAD SUDDENLY
NHTSA ODI #10864628
19,000 miles · Feb 4, 2016
Service BrakesVehicle Speed Control
THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOME…
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THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOMENT, IT DOES CEASE TO BRAKE, WHICH HAS BEEN VERY DANGEROUS, ESPECIALLY IF ANOTHER VEHICLE IS AHEAD. IT IS VERY PREDICTABLE AT THIS POINT, BUT STILL A SAFETY HAZARD. THIS IS NOT SOMETHING THAT OCCURS SOMETIMES, IT OCCURS EVERY TIME (ESPECIALLY IF THE CAR IS ON A DOWNHILL INCLINE). THIS HAPPENS AT LOWER SPEEDS, LESS THAN 30 OR 35 MPH. THE DATE OF OCCURANCE REFLECTED BELOW IS NOT ACCURRATE, AS THIS HAPPENS SINCE I HAVE HAD THE CAR (2011) DEALER CLAIMS THEY ARE NOT AWARE OF THE ISSUE.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010 Lexus HS 250h Hybrid vehicles. A component within the hybrid transaxle assembly may short circuit and result in a reduction or a complete loss of available power for moving the vehicle.
Consequence & remedy
Consequence: A complete loss of motive power can increase the risk of a crash.
Remedy: Lexus will notify owners, and dealers will replace the hybrid vehicle transaxle assembly, free of charge. The recall began on December 1, 2017. Owners may contact 1-800-255-3987. Toyota's number for this recall is HLE.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP15007 · Low-speed Surging
Opened Oct 19, 2015 · Closed Feb 25, 2016
Status: closed (inferred from source dates) · Vehicle Speed Control
In a letter dated September 15, 2015, a consumer submitted a petition to the National Highway Traffic Safety Administration (NHTSA) alleging that software defects caused an accident experienced by his wife in their model year 2010 Lexus HS250H vehicle as she was attempting to park the vehicle. The petition requests that NHTSA have Toyota correct software defects in their electronic throttle control software and then issue a national recall of all effected [sic] vehicles and have Toyota replace the old faulty code with the new safer code. NHTSA has reviewed the material cited by the petitioner.The results of this review and our evaluation of the petition are set forth in the DP15-007 Petition Analysis Report, published in its entirety in the Federal Register and included in the repository for this investigation, available at www.safercar.gov. The Agency performed a thorough technical review of the concerns raised in the petition.The petitioner believes that the information from the Event Data Recorder (EDR), which records certain pieces of information for five seconds prior to a crash, shows that for the last 0.8 seconds prior to hitting the brick building the accelerator pedal was wide open at 100% at the same time the brake pedal was being depressed. Our analysis of data recovered from the EDR and from the engine management Hybrid Control Unit (HCU), together with vehicle inspection information contained in the petition, indicate that:1) Sometime during the last 0.512 seconds of the event time frame the accelerator pedal was fully applied; 2) At the airbag trigger point (EDR t = 0s) immediately following the vehicle's impact with the building, the stop lamp switch status was ON, indicating that the brake had been applied at least enough to illuminate the brake lights; 3) At no time during the event were the brake and the accelerator pedals depressed simultaneously (based on information from the HCU); and 4) The braking system on the vehicle was fully functional and was capable of stopping a vehicle at full throttle if meaningfully applied in sufficient time. After a thorough assessment of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to safety implicated by the petitioner's allegations, it is unlikely that an order concerning the notification and remedy of a safety-related defect would result from any proceeding initiated bygranting the petition.After full consideration of the potential for finding a safety related defect in the vehicle, and in view of NHTSA's enforcement priorities and its previous investigations into this issue, the petition is denied.
2010 Lexus Hs 250 Hybrid Problems, Complaints & Recalls | Skip That Year
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