NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
76 reports131,000 miles · Dec 22, 2017
Electrical System
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDE…
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TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH BAY LEXUS (24777 CRENSHAW BLVD, TORRANCE, CA 90505, PHONE: (310) 325-9999) AND WAS INFORMED THAT THE REPAIR WOULD BE COMPLETED IN FEBRUARY OF 2018. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11056153
65,000 miles · Dec 21, 2017
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE AT A YIELD SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, CONCUSSION TO THE HEAD, AND NECK INJURIES THAT REQUIRED MEDICAL …
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE AT A YIELD SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, CONCUSSION TO THE HEAD, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO ESKRIDGE LEXUS COLLISION CENTER (12401 N SANTA FE AVE, OKLAHOMA CITY, OK 73114, PHONE: 405-755-7772). THE DEALER FAILED TO DIAGNOSE THE AIR BAG FAILURE AND STATED THAT THEY RESET THE AIR BAG INDICATOR ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH THEIR LEGAL OFFICE AND NOTHING ELSE COULD BE DONE. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *BF CONSUMER STATED NOTHING WAS DONE TO CORRECT THE FAILURE. UPDATED 8/30/18*JB
NHTSA ODI #11055984
117,000 miles · Dec 15, 2017
Engine
TL* THE CONTACT OWNS A 2010 LEXUS H250SH (NA). WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JM LEXUS, 5353 W SAMPLE RD, MARGATE, FL 33071, 954-972-2000) WHERE IT WAS DIAGNOSED THAT THE BATTERY INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILU…
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TL* THE CONTACT OWNS A 2010 LEXUS H250SH (NA). WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JM LEXUS, 5353 W SAMPLE RD, MARGATE, FL 33071, 954-972-2000) WHERE IT WAS DIAGNOSED THAT THE BATTERY INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JM LEXUS AGAIN WHERE IT WAS DIAGNOSED THAT THE HYBRID BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT DECLINED TO PAY THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.
NHTSA ODI #11054928
Mileage unknown · Dec 14, 2017
Power TrainSuspension
RECALL NO. 17V-619 AND 16V-596. THIS IS AN URGENT RECALL BUT THE DEALER NOT ABLE TO GET THE REPLACEMENT PARTS TO FIX MY CAR UNTIL THE NEXT 30 DAYS. AND DIDN'T OFFER ME A LOANER CAR DUE TO THIS WILL BE A SAFETY ISSUE IF I STILL DRIVE THIS CAR.
NHTSA ODI #11054834
Mileage unknown · Dec 11, 2017
Suspension
REAR LOWER SUSPENSION ARM RECALL WAS IN PLACE AUGUST OF 2016. AS OF DECEMBER OF 2017 DEALERS ARE STILL ADVISING OF PARTS NOT BEING AVAILABLE FOR REPAIR. REMEDY NOTICE HAS BEEN RECEIVED FROM LEXUS ADVISING ALL DEALERS SHOULD BE PREPARED.
NHTSA ODI #11053891
36,750 miles · Oct 30, 2017
Electrical SystemElectronic Stability Control (esc)
REAR WINDOW BREAK LIGHT (LIGHT IN THE MIDDLE OF REAR VEHICLE WINDOW) STOPS LIGHTING STARTING 2015. WHEN THE VEHICLE IS IN THE BREAKING MOTION, THE REAR WINDOW BREAK LIGHT IS DEAD AND DOES NOT TURN RED.
NHTSA ODI #11041491
107,000 miles · Jun 28, 2017
Electrical SystemPower Train
I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I T…
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I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I TOOK MY CAR TO MY LOCAL LEXUS SERVICE CENTER AND THEY INFORMED ME THAT I HAVE AN "INTERNAL TRANSAXLE SHORT" AND THE ENTIRE TRANSAXLE NEEDS TO BE REPLACED FOR THE COST OF AROUND $7,000. LEXUS INFORMED ME THEY ACTUALLY DIDN'T IDENTIFY THE ISSUE OR CAUSE AND SIMPLY CALLED IT A "GLITCH". COULD BE CONNECTED TO THE WIRING OR ELECTRICAL SYSTEM, BUT THEIR ANSWER WAS TO JUST COMPLETELY CHANGE OUT THE SYSTEM INSTEAD OF ACTUALLY FIX THE PROBLEM AND AT GREAT COST TO ME. THIS COULD ALSO BE RELATED TO THE ONGOING HYBRID BATTERY ISSUES THAT HAPPEN AROUND 100K MILES, BUT THEY SAID THEY WOULDN'T KNOW UNTIL THIS FIX WAS MADE.
NHTSA ODI #11002051
Mileage unknown · May 7, 2017
Suspension
RECEIVED A RECALL NOTICE FROM LEXUS (NHTSA RECALL NUMBER:16V596 RECALL DATE: AUGUST 10, 2016). POHANKA LEXUS IN CHANTILLY, VA SAID THEY DIDN'T HAVE THE PARTS BUT WOULD CONTACT ME WHEN THEY DID. I CONTACTED THEM AGAIN IN JANUARY 2017 AND THEY SAID THEY WOULD CONTACT ME IN FEBRUARY. AFTER NO CONTACT, I CONTACTED LEXUS CORPORATE…
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RECEIVED A RECALL NOTICE FROM LEXUS (NHTSA RECALL NUMBER:16V596 RECALL DATE: AUGUST 10, 2016). POHANKA LEXUS IN CHANTILLY, VA SAID THEY DIDN'T HAVE THE PARTS BUT WOULD CONTACT ME WHEN THEY DID. I CONTACTED THEM AGAIN IN JANUARY 2017 AND THEY SAID THEY WOULD CONTACT ME IN FEBRUARY. AFTER NO CONTACT, I CONTACTED LEXUS CORPORATE IN APRIL 2017 AND NEVER RECEIVED A REPLY. THE RECALL WORK HAS NOT BEEN PERFORMED. WHEN DID THIS HAPPEN DATE IS APPROXIMATE.
NHTSA ODI #10983896
108,000 miles · May 5, 2017
Suspension
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING, THE CONTACT FELT THE VEHICLE'S ALIGNMENT MOVING AROUND. THE TIRE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REALIGNED DUE TO AN ISSUE WITH THE CONTROL ARM. THE VEHICLE WAS REPAIRED; HOWEVER, …
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TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING, THE CONTACT FELT THE VEHICLE'S ALIGNMENT MOVING AROUND. THE TIRE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REALIGNED DUE TO AN ISSUE WITH THE CONTROL ARM. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 108,000.
NHTSA ODI #10983639
Mileage unknown · May 4, 2017
Suspension
I RECEIVED A RECALL NOTICE FROM LEXUS LAST YEAR (NHTSA RECALL NO 16V-596) RE REAR LOWER SUSPENSION ARM (NO.1) ASSEMBLIES. AS OF TODAY, WELL OVER SIX MONTHS LATER, LEXUS HAS BEEN UNABLE TO OFFER ME THIS FREE SERVICE TO CORRECT THE DEFECT. I HAVE TRIED TO ARRANGE IT MULTIPLE TIMES OVER THE PAST 6+ MONTHS AND THEY CLAIM THEY ARE …
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I RECEIVED A RECALL NOTICE FROM LEXUS LAST YEAR (NHTSA RECALL NO 16V-596) RE REAR LOWER SUSPENSION ARM (NO.1) ASSEMBLIES. AS OF TODAY, WELL OVER SIX MONTHS LATER, LEXUS HAS BEEN UNABLE TO OFFER ME THIS FREE SERVICE TO CORRECT THE DEFECT. I HAVE TRIED TO ARRANGE IT MULTIPLE TIMES OVER THE PAST 6+ MONTHS AND THEY CLAIM THEY ARE OUT OF THE PART(S).
NHTSA ODI #10983514
Official recalls
4Oct 4, 2017
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010 Lexus HS 250h Hybrid vehicles. A component within the hybrid transaxle assembly may short circuit and result in a reduction or a complete loss of available power for moving the vehicle.
Consequence & remedy
Consequence: A complete loss of motive power can increase the risk of a crash.
Remedy: Lexus will notify owners, and dealers will replace the hybrid vehicle transaxle assembly, free of charge. The recall began on December 1, 2017. Owners may contact 1-800-255-3987. Toyota's number for this recall is HLE.
Aug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Aug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Aug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1DP15007 · Low-speed Surging
Opened Oct 19, 2015 · Closed Feb 25, 2016
Status: closed (inferred from source dates) · Vehicle Speed Control
In a letter dated September 15, 2015, a consumer submitted a petition to the National Highway Traffic Safety Administration (NHTSA) alleging that software defects caused an accident experienced by his wife in their model year 2010 Lexus HS250H vehicle as she was attempting to park the vehicle. The petition requests that NHTSA have Toyota correct software defects in their electronic throttle control software and then issue a national recall of all effected [sic] vehicles and have Toyota replace the old faulty code with the new safer code. NHTSA has reviewed the material cited by the petitioner.The results of this review and our evaluation of the petition are set forth in the DP15-007 Petition Analysis Report, published in its entirety in the Federal Register and included in the repository for this investigation, available at www.safercar.gov. The Agency performed a thorough technical review of the concerns raised in the petition.The petitioner believes that the information from the Event Data Recorder (EDR), which records certain pieces of information for five seconds prior to a crash, shows that for the last 0.8 seconds prior to hitting the brick building the accelerator pedal was wide open at 100% at the same time the brake pedal was being depressed. Our analysis of data recovered from the EDR and from the engine management Hybrid Control Unit (HCU), together with vehicle inspection information contained in the petition, indicate that:1) Sometime during the last 0.512 seconds of the event time frame the accelerator pedal was fully applied; 2) At the airbag trigger point (EDR t = 0s) immediately following the vehicle's impact with the building, the stop lamp switch status was ON, indicating that the brake had been applied at least enough to illuminate the brake lights; 3) At no time during the event were the brake and the accelerator pedals depressed simultaneously (based on information from the HCU); and 4) The braking system on the vehicle was fully functional and was capable of stopping a vehicle at full throttle if meaningfully applied in sufficient time. After a thorough assessment of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to safety implicated by the petitioner's allegations, it is unlikely that an order concerning the notification and remedy of a safety-related defect would result from any proceeding initiated bygranting the petition.After full consideration of the potential for finding a safety related defect in the vehicle, and in view of NHTSA's enforcement priorities and its previous investigations into this issue, the petition is denied.
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