2010 Lexus Gs

Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada en su sistema. Deseo aclarar que el problema del tablero y paneles es un defecto de material ampliamente documentado y no guarda relación con el millaje del vehículo. Por tal razón, solicito respetuosamente que mi caso sea evaluado por Lexus Corporate bajo criterios de asistencia voluntaria o buena voluntad, independientemente de la discrepancia del odómetro. Agradeceré la revisión de este caso y orientación sobre los próximos pasos. Att [XXX] Toa Baja, Puerto Rico Tel. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Lexus GS350. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter had failed and needed to be replaced due to a fuel leak. The contact was advised to contact the dealer for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 200,000.

While I was driving at the end of traffic (Light just turned green), when my sunroof (Glass) exploded. Was a very loud bang, glass fell all over the center console, driver side (On my arm, hair) and passenger side. Luckily I was the only one in the car. I informed my insurance of the damage and sent them pictures, I can show you as well.

THE REPLACEMENT OF MY DEFECTIVE AIRBAG IS TAKING FAR TOO LONG. LEXUS OFFERED TO GIVE US AN ECONOMY SIZE RENTAL CAR BUT, THAT IS NOT LARGE ENOUGH FOR MY FAMILY SO I HAVE CONTINUED TO DRIVE MY UNSAFE CAR. LEXUS HAS NOT GIVEN US ANY INDICATION AS TO WHEN THE REPLACEMENT WILL BE MADE. WE JUST PRAY WE ARE NOT IN AN ACCIDENT OF ANY KIND.

WHEN THE BRAKES ARE APPLIED WHILE IN DRIVE THE RPMS RANDOMLY INCREASE FROM 500 TO 1000 AND THE CAR INCHES UP UNLESS I APPLY MORE PRESSURE ON THE BRAKES. THIS IS USUALLY NOTICEABLE WHILE I AM IN THE DRIVE-THRU AT FAST FOOD RESTAURANTS WHILE WAITING IN LINE. WHILE WAITING FOR 5 OR SO MINUTES IT USUALLY OCCURS 2-3 TIMES. I RARELY NOTICE IT HAPPEN AT TRAFFIC LIGHTS AS THEY USUALLY DON'T LAST THAT LONG. IT HAPPENS AT LEAST A FEW TIMES A WEEK.

VEHICLE WANDERS AT HIGHWAY SPEEDS REQUIRING CONSTANT STEERING CORRECTIONS TO KEEP IT ON THE ROAD. CORRESPONDENCE BETWEEN FACTORY AND OWNER BEING MAILED. THE CONSUMER STATED THE STEERING WAS NOT DESIGNED PROPERLY SINCE IT TENDS TO OVER ASSIST AND AT HIGHER SPEEDS DOES NOT ADJUST BY ADEQUATELY INCREASING THE STEERING RATIO TO COMPENSATE FOR THE HIGHER SPEED. THE VEHICLE WOULD WANDER ON CERTAIN ROAD SURFACES WHICH REQUIRED CONSTANT CORRECTION TO KEEP IT IN A STRAIGHT LINE. THE VEHICLE SIMPLY DID NOT TRACK. THE CONSUMER STATED THE VEHICLE HAS ELECTRIC POWER ASSIST STEERING. UPDATED IVOQ 08/12/10 *TR