WE CURRENTLY OWN A 2008 29 SAB KEYSTONE COUGAR 5TH WHEEL TRAVEL TRAILER. KEYSTONE ISN'T RECOGNIZING A HEATING SYSTEM PROBLEM WITHIN OUR UNIT, SUBURBAN SF-30F MODEL FURNACE. I DON'T BELIEVE THE PROBLEM IS WITHIN THE FURNACE, YET. HISTORY IS FOLLOWING: FRONT FLOOR REGISTERS PRODUCE 20 TO 0 CFMS, BACK RV REGISTERS PRODUCE 80 TO…
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WE CURRENTLY OWN A 2008 29 SAB KEYSTONE COUGAR 5TH WHEEL TRAVEL TRAILER. KEYSTONE ISN'T RECOGNIZING A HEATING SYSTEM PROBLEM WITHIN OUR UNIT, SUBURBAN SF-30F MODEL FURNACE. I DON'T BELIEVE THE PROBLEM IS WITHIN THE FURNACE, YET. HISTORY IS FOLLOWING: FRONT FLOOR REGISTERS PRODUCE 20 TO 0 CFMS, BACK RV REGISTERS PRODUCE 80 TO OVER 150 CFMS. TEMPERATURE DIFFERENCE ARE UNSAFE, WITH THERMOSTAT PLACEMENT AT THE FRONT OF THE RV. IT COULD BE A DUCTING PROBLEM WITHIN THE UNIT OR PROBLEM WITH THE FURNACE ITSELF. OUR DEALER, A LOCAL HVAC COMPANY AS WELL AS DUCT LAYOUT SPECIALIST FROM INSCO. INC. HAVE FOUND PROBLEMS. ALL CFM MEASUREMENTS HAVE BEEN RECORDED BY TWO PROFESSIONALS IN THE HVAC INDUSTRY AS WELL AS OUR DEALER, CRESTVIEW RV. WE AND OUR DEALER CONTACED KEYSTONE REQUESTING REMEDIES THAT WILL NOT VOID WARRANTIES, KEYSTONE REPEATEDLY STATES OUR UNIT IS WORKING TO MANUFACTURER SPECS, EVEN THOUGH THE DEALER AS ACKNOLEDGED THERE PROBLEMS. UPON REQUESTING SPECS FOR OUR UNIT KEYSTONE STATES THEY DO NOT HAVE THEM. THIS IS EXTREMELY HARD TO BELIEVE. OUR 2008 RV HAS BEEN IN SERVICE OVER 60 DAYS FOR THE SAME PROBLEM. KEYSTONE SUGGESTED CLOSING REGISTERS TO FORCE MORE HEAT ELSEWHERE, THE SUBURBAN WEBSITE DOCUMENTATION CLEARLY STATES THAT THIS MAY DAMAGE THE FURNACE. SUGGESTION TWO OF KEYSTONE: TURN ON THE HEATER AND LET IT RUN, THEN DO TEMPERATURE READINGS IN EACH ROOM. CRESTVIEW DID THIS ON 1/27/09, OURSIDE TEMPS 29 TO 31 DEGREES. FINDINGS SUPPORT OUR CLAIMS, ROOM TEMPERATURES CONTAINING REGISTERS: FRONT BEDROOM 57 DEG, FRONT BATH 54 DEG, LIVING ROOM 69 DEG, REAR BATH 91 DEG. THERMOSTAT SET AT 70 DEGREES, THE HEATER DID NOT SHUT OFF ALL NIGHT.TTHE SEALED COMBUSTION CHAMBER IS NOT GOING TO TOLERATE THESE CONTINUTED EXTREMES AND WILL CRACK. APPARENTLY KEYSTONE BELIEVES THIS IS WITHIN SPECS AS THEY STATED FOLLOWING THE TESTS. NO VISIBLE DAMAGES CAN BE RECORDED, BUT CONTINUED KEYSTONE'S "NORMAL SPEC" USE COULD CAUSE FIRE, CARBON MONOXIDE POISONING OR DEATH. *TR
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence & remedy
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2007-2009 COUGAR FIFTH WHEEL TRAILERS MANUFACTURED FROM MAY 12, 2006, THROUGH FEBRUARY 12, 2009, FOR INCORRECT INFORMATION ON THE FEDERAL IDENTIFICATION TAG AND TIRE AND LOADING INFORMATION LABEL. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF PART 567, "CERTIFICATION." THE SUBJECT VEHICLES WERE MANUFACTURED WITH A LABEL THAT LISTS THE MAXIMUM TIRE PRESSURE OF 80PSI INSTEAD OF THE CORRECT MAXIMUM PRESSURE OF 65PSI.
Consequence & remedy
Consequence: OVERINFLATING TIRES INCREASES THE RISK OF TIRE FAILURE AND PROPERTY DAMAGE.
Remedy: KEYSTONE WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 19, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2008-2010 COUGAR AND LAREDO TRAILERS AND FIFTH WHEEL VEHICLES. THESE VEHICLES HAVE EXPERIENCED A LIMITED NUMBER OF FAILURES WITH ITS SPARE TIRE CARRIERS IN PARTICULAR, THE SPARE TIRE CARRIERS, WHEN COMBINED WITH A 16" SPARE TIRE AND WHEN INSTALLED ON THE BUMPER OF A SLIDE OUT BIKE/STORAGE RACK, MAY BREAK OR CRACK AFTER TIME CAUSING THE SPARE TIRE TO FALL OFF.
Consequence & remedy
Consequence: IF THE TIRE CARRIER FAILS CAUSING THE TIRE TO COME LOOSE, THERE IS AN INCREASED RISK OF PERSONAL INJURY AND PROPERTY DAMAGE.
Remedy: THE REMEDY IS TO REPLACE THE SPARE TIRE CARRIER WITH A NEW SPARE TIRE CARRIER FREE OF CHARGE. THE SAFETY RECALL BEGAN ONMARCH 8, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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