2018 Jeep Renegade

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.

RADIO SCREEN TURNS ON OFF FREEZING DOESN'T CONNECT AND SWITCHED INTO KILOMETERS (STILL WAITING FOR REPLACEMENT) CODES.POPPING UP NOTHING WAS FIXED BY DEALERSHIP JUST CLEARED CODES. ENGINE WHEN DRIVING SEEMS LIKE IT HAS HARD TIME PICKING UP AND.SHIFTING INTO NEXT GEAR MAKING A JERKING MOTION HAPPENING AT RANDOM TIMES DEALERSHIP UPDATED PCM AND TCM STILL DOES IT. BLOWS THREW OIL FAST DEALERSHIP SAYS ITS NORMAL FOR A 2018 JEEP RENEGADE MAKES A TICKING SOUND SEEMS LIKE FAN COMES ON ALOT MORE. WOULD RANDOMLY SMELL BURNING OF PLASTIC ADDRESSED WITH DEALERSHIP (NO FIX)

I PURCHASED THIS VEHICLE MARCH 2020 AND WAS TOLD THAT IT WAS NEW ("A LEFT OVER"). WE THOUGHT IT WAS USED AS A DEMO BY SALES. AS SOON AS I GOT IT THE BRAKES STARTED TO GRIND. THE SALESPERSON TOLD US AFTER SIGNING ALL PAPERWORK THAT SOMETIMES THE EMERGENCY LIGHT COMES ON WHILE DRIVING. THERE IS SOMETHING WITH THE ROTORS AND IG BURTON IN SYMNRA, DELAWARE ADVISED WITHOUT PROPER REPAIR IT WAS SAFE TO DRIVE SEVERAL TIMES. NOW WITHOUT TOUCHING ANY CONTROLS THE MILES CHANGED TO KM AND THE HEATING SYSTEM CHANGED AS WELL. WHEN TRAVELING DOWN THE ROAD WE NOTED THE BRAKES AND WITH THE MILEAGE I SAW IT AS SOON AS I STARTED IT UP.

BOUGHT MY CAR BRAND NEW, AFTER ONE MONTH IT STARTED SHUTTING OFF RANDOMLY. WHILE DRIVING ON THE HIGHWAY THE ENGINE SHUT OFF COMPLETELY. "SHIFT GEAR TO P APPEARED ON MY DASH". I HAD TO TURN ON AND OFF MULTIPLE TIMES BEFORE IT WOULD TURN ON AGAIN AND OCCUR OVER AND OVER AGAIN. GOT THE CAR TOWED TO THE DEALERSHIP WHO TOLD ME IT WAS COMPLETELY NORMAL AND THAT I SHOULD BE CHECKING MY OIL EVERY TIME I GET GAS. SAID ALL I NEEDED WAS AN OIL CHANGE. DID NOT HAVE ANY CONCERN FOR THE DANGEROUS OCCURRENCE I WAS IN ON THE HIGHWAY.

CAR ONLY HAS 4000 MILES ( STILL LIKE NEW). ONCE INCIDENT I HAD WAS TRYING TO MAKE A TURN I SLOWED DOWN THEN WHEN ATTEMPTING TO ACCELERATE THE CAR WOULDNT GO . I HAD TO PULL OVER AND COMPLETELY TURN OFF THE VEHICLE. HAS HAPPEN 3 TIMES IN LESS THAN ONE WEEK. IVE MADE SEVERAL ATTEMPTS TO CONTACT DEALER AND SERVICE DEPT, BUT NO CALL BACKS.

MY STALLED 3 TIMES IN 2 WEEKS. TWICE I WAS SLOWING TO TAKE A TURN-THIS HAPPENED A WEEK APART IN THE SAME EXACT TURN. TWICE I WAS DRIVING ABOUT 20 MPH. THIS HAPPENED ON 4-21-19, 4-27-19 AND 4-30-19. I HAVE APPROX 5200 MILES. I CALLED CHRYSLER AND THEY SAID THERE WERE NO RECALLS, THAT I PROBABLY DO NOT NEED AN OIL CHANGE (SHE CHECKED ON THIS INFORMATION). WHEN THE LIGHT GOES ON OR 7-8,000 MILES I SHOULD SCHEDULE ONE. NO DASH INDICATOR LIGHTS COME ON. EACH TIME I AM ABLE TO GUIDE MY CAR OUT OF TRAFFIC. I SHUT OFF RADIO, WIPERS AND ALL ELECTRICAL AND AFTER I HIT TO RESTART IT SOUNDS LIKE IT IS REALLY TRYING, BUT IT EVENTUALLY DOES START. I STALLED THIS MORNING (5-1-19) AND I WAS ALMOST REAR ENDED AS IT WAS SO SUDDEN. THE CAR BEHIND ME HAD TO SWERVE. I PUT ON MY HAZARDS. I CALLED CHRYSLER CORPORATE BECAUSE MY DAD HEARS SOMETHING ABOUT THE 2.4L ENGINE BEING RECALLED. CHRSYLER CORPORATE TOLD ME TO BRING IT TO THE DEALER AND EITHER WAY SHOULD BE COVERED (WARRANTY OR ADDED TO RECALL). THE DEALER HAD NO RECORD OF RECALLS AND SAID I NEEDED AN OIL CHANGE. THAT IS RIDICULOUS THAT NEEDING AN OIL CHANGE COULD BE SUCH A DANGEROUS THING. I FIND THAT HARD TO BELIEVE. I HAVE HAD THIS JEEP SINCE OCT 2018. I AM VERY SCARED NOW. I COMMUTE TO BOSTON IN THE TUNNELS AND ON THE TOBIN BRIDGE DURING BUSY RUSH HOUR. SO DISAPPOINTED THESE DANGEROUS PROBLEMS ARE HAPPENING - AND SO SOON AFTER PURCHASING. MY CUSTOMER CARE # FROM MY CALL INTO CHRYSLER (FCA - FIAT CHRYSLER AUTOMOBILES), WHICH THEY CLOSED EVEN THOUGH IT WASN'T RESOLVED, IS 57585393. CALLED THEM 4-30-19 ALSO, SOMETIMES WHEN I TURN MY WHEEL TO TAKE A SHARP TURN A BELL DINGS ONE. IT HAS HAPPENED ABOUT 6 TIMES SINCE OWNING.

THE VEHICLE WAS TRAVELING STRAIGHT AT APPROXIMATELY 45MPH ON A LOCAL ROAD IN PENSACOLA, FL. THE POWER STEERING LOCKED THE STEERING WHEEL IN PLACE AND IT WAS VERY, VERY HARD TO MOVE. THE HILL ASSIST NEEDS SERVICE LIGHT APPEARED ALONG WITH THE TRACTION CONTROL LIGHT. THE VEHICLE WAS VERY DIFFICULT TO TURN AND CAME TO A STOP NEAR THE SHOULDER AFTER PULLING HARD THE WHEEL. TURNED OFF THE CAR THEN RESTARTED. NO WARNING LIGHTS AND DROVE AS NORMAL TO MY HOUSE.

THIS IS THE SECOND TIME IN APPROXIMATELY 7 DAYS WHEN I HAVE STARTED THE VEHICLE TO LEAVE AND THE POWER STEERING ERROR WILL DISPLAY AND I HAVE 0 POWER STEERING! I DRIVE THIS DAILY ON THE INTERSTATE WITH MY CHILD AND I READ A FORUM WHERE SOME PEOPLE LOST POWER STEERING WHILE DRIVING, THIS IS NOT AN OPTION OR A RISK I AM WILLING TO TAKE.