2018 Jeep Renegade

The Renegade touch screen radio that is used for all controls including seat warmers, climate control, rear back up camera, gps ect has had many cases of the factory issued radio screens delaminating causing it to make SOS emergency calls and switching through different touch screen controls due to the delamination of the radio screen at no fault of our own … Tolers Jeep in Morehead City NC has confirmed they have had to replace many radios due to this issue but hasn’t issued any recall for this safety issue on this model… I have now had to resort to keeping the radio turned off to avoid unwanted SOS calls to the local police department and malfunction of the touch screen controls

THE FRONT SEATS HAVE WORN AND HAVE LITTLE PULLS IN THEM. THEY LOOK LIKE THE SEATS ARE MANY YEARS OLD AND LIKE THEY HAVE BEEN WASHED AND HAVE FUZZ ON THEM. TOOK IT TO DEALERSHIP AND THEY TOOK PICTURES AND SENT TO CHRYSLER AND SAID THEY TOLD THEM MANY PEOPLE HAVE COMPLAINED ABOUT IT BUT THEY WOULDN'T FIX THEM. TOLD ME THAT IT LOOKED WORN FROM A FOREIGN OBJECT MOVING ACROSS THE SEAT. THIS WAS 3 MONTHS AFTER I BOUGHT IT BRAND NEW. THEY DRILLED A HOLE IN MY ARM REST TO MOUNT THE CAMERA TO TAKE PICTURES OF THE SEAT AND SAID THEY DRILLED IT A LITTLE TO BIG AND SORRY, DIDN'T EVEN SAY ANYTHING ABOUT HOW TO FIX IT OR ANYTHING. THAT'S NOT THE ONLY PROBLEM WITH IT BUT I'LL FILE THOSE COMPLAINTS SEPARATE.

THE INFOTAINMENT SYSTEM IS MALFUNCTIONING. IT CONTROLS ALMOST ALL FUNCTIONS IN THE CAR. WHILE DRIVING EVERY SETTING IT CONTROLS WILL RANDOMLY AND SUDDENLY SWITCH TO A DIFFERENT SETTING. YOU CAN NOT OVER RIDE IT'S RANDOM SWITCHING, EVEN BY TURNING IT OFF. THE DEALER SERVICE MANAGER HAS SAID THE CAR IS UNDRIVEABLE. IF YOU DID TRY TO DRIVE A LARGE NUMBER OF MECHANICAL AND ELECTRICAL AND SOFTWARE SETTINGS ARE SWITCHING AS YOU DRIVE. IMAGE DRIVING DOWN HERE IN 95/95 FLORIDA (TEMPERATURE AND HUMIDITY) WHILE THE CAR IS TURNING ON THE HEAT FULL BLAST AND THE SEAT HEATER FULL BLAST, RESETTING WAYPOINTS, AND INSTRUCTING THE DRIVER TO TURN SOMEWHERE AND WATCH OUT FOR A UPCOMING COLLISION. THE ONLY FIX IS TO REPLACE THE INFOTAINMENT SYSTEM AND THERE ARE NO PARTS AVAILABLE FOR AN ESTIMATED 3 MONTH. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY OR MOVING ON CITY STREETS AND ON THE HIGHWAY. I HAVE SPOKEN A DOZEN TIMES TO FCA CUSTOMER CARE, CASE 76973156. THE KEEP SWITCHING CASE MANAGERS. RIGHT NOW THERE IS NOBODY ASSIGNED. THE CAR HAS ONLY ABOUT 5000 MILES ON IT. I HAVE NOT INCLUDED AN ATTACHED FILE BECAUSE IT LOOKS LIKE YOU CAN NOT ACCEPT A VIDEO. APPARENTLY THIS IS A COMMON PROBLEM (AS SERVICE GUY SAYS) AND THEREFORE THERE IS A SHORTAGE OF PARTS. SERVICE MANAGER SAID THAT THIS SYSTEM AFFECTS ALMOST ALL FUNCTIONS IN THE CAR TO THE POINT THAT OFTEN WHEN THERE IS A FAILURE THE CAR HAS TO BE TOWED IN.

I PURCHASED A 2018 RENEGADE ABOUT 3 WEEKS AGO. WITHIN A WEEK OF THAT PROBLO BEGAN WITH REMOTE STARTER THAT HAD BEEN ADDED PRIOR TO PURCHASE THAT WOULD UNLOCK ALL THE DOORS WHENEVER VEHICLE WAS STARTED USING REMOTE STARTER. I WAS EXTREMELY FRUSTRATED AS THAT VEHICLE HAD ISSUES FROM DAY ONE AND DEALER COULDN'T FIX THEM. NO OFFER FROM DEALERSHIP TO ALLOW ME TO RETURN IT. SO OUT OF FRUSTRATION I TRADED IT IN FOR A MUCH HIGHER COST VEHICLE IN HOPES THE ISSUES WOULD BE GONE WITH A BRAND NEW VEHICLE OF A HIGHER PRICE AND PACKAGE. NOT SO! FROM THE FIRST DAY ABOUT 2 WEEKS AGO I STARTED EXPERIENCING SERIOUS PROBLEMS. EVERYTIME I USE THE REMOTE STARTER THE VEHICLE SHUTS OFF WHETHER I TOUCH THE DOOR HANDLE, UNLOCK VEHICLE WITH REMOTE, OPEN DOOR OR ENTER VEHICLE IF THE FIRST THREE METHODS DIDN'T SHUT IT DOWN. IN ADDITION THE UCONNECT 4 W/7" DISPLAY STARTED LOCKING A WEEK AGO AND WOULD NOT LET ME TURN IT OFF, CHANGE TEMPERATURE INSIDE VEHICLE, EVEN LOCKED OUT THE MANUAL CONTROLS OF HEATER/AC TEMPS,FAN COULD NOT BE CHANGED, RADIO STOPPED PLAYING. NO MATTER WHAT I TRIED NOTHING WORKED. I HAD TO PULL OVER AND SHUT VEHICLE OFF AND RESTART. WITHIN A MILE DOWN THE ROAD IT LOCKED UP AGAIN AND THIS TIME SAME PROBLEMS WITH NON REPSONSIVE CONTROLS AS WELL AS THE VIDEO DISPLAY BEGAN FLICKERING IN LOWER LEFT HAND OF SCREEN. I WAITED TILL I GOT TO MY DESTINATION AND SHUT VEHICLE OFF. WHEN I CAME OUT TO LEAVE IT WAS SOMEWHAT WORKING AGAIN. PRIOR TO THIS ISSUE WITH UCONNECT THE VEHICLE HAD BEEN TO DEALERSHIP TWICE. FIRST TIME THEY CLAIMED THEY COULD NOT REPLICATE 2ND TIME I WAS TOLD THE REMOTE STARTER WAS A KNOWN ISSUE SINCE 4/2018 WITH NO KNOWN REMEDY AND THE RADIO UCONNECT SYSTEM WAS DEFECTIVE AND A NEW RADIO WAS ORDERED BUT WAS BACKORDERED WITH NO KNOWN DATE OF AVAILABILITY. SO I HAVE A VERY EXPENSIVE VEHICLE WITH JUST OVER 1,000 MILES WITH SERIOUS AND POTENTIALLY DANGEROUS ISSUES WITH IT.