2018 Jeep Renegade

The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

I was made aware that my car has a recall alert. It is a W20 recall, the PCM needs reprogrammed. I contacted Krebs Chrysler Dodge Jeep RAM and was told the first available appointment is on May 31, 2023. I requested a loaner car that I could use until the recall problem was resolved. I stated my car stalled twice on a major highway and that I was currently pulled over in a parking lot. My request for a loaner car was denied as was my request to be towed the 2.4 miles to Krebs Chrysler Dodge Jeep RAM without charge. I was informed that the reason behind these denials was that my car is “drivable.” Driving this car as is puts me and the rest of the drivers on the road in extreme jeopardy, possibly even of a life threatening situation.

The contact owns a 2018 Jeep Renegade. The contact stated while starting the vehicle, the center display screen turned black. Additionally, the contact stated that while reversing, the rearview camera image was distorted and changed into different colors. An unknown dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 84,000.

The contact owns a 2018 Jeep Renegade. The contact stated while opening the driver’s side door water was leaking from underneath the door, causing electrical issue with the vehicle. The vehicle was taken to the dealer and the computer was replaced; however, the failure persisted. On another occasion, while starting the vehicle, the contact smelled an abnormal odor inside the vehicle. The vehicle was taken to the dealer but no cause for the issue was found. The contact also stated that the trunk would independently open. The vehicle was taken to the dealer and no cause for the failure was found. The manufacturer was not contacted. The failure mileage was 1,300.

Before the first oil change was due on my vehicle, the engine stalled. I took it to the nearest mechanic shop where I learned that all of the oil had been burned. I later learned that these models are notorious for this issue. My engine has stalled on me more times than I can count. Chrysler refuses to acknowledge the oil consumption problem after their 1500-1700 miles driven "tests". I have requested several times that they check oil levels between 2000-4000 miles driven as that is where the problem lies. They have ignored all requests. After sending emails to CEO's of mother companies and daughter companies, they are finally going to replace the long block on my engine. I have been fighting these issues for many years to no avail. They refuse to provide a loaner vehicle while this is being done. My car has stopped on me while driving. This is going to result is deaths if someone doesn't hold them accountable for a problem they are well aware of! This is not the only issue my vehicle has. There are several electrical issues as well.