2022 Jeep Grand Cherokee

The contact owns a 2022 Jeep Grand Cherokee. While the contact’s daughter was reversing in a parking lot, the audible chime for the closeness of an object or vehicle failed to function as designed. There was an image displayed on the screen. The failure was intermittent but was a recurring failure. The vehicle was also experiencing other electrical failures. The contact stated that in early January, there was an unknown warning light illuminated on the instrument cluster. The vehicle was taken to a local dealer and the warning light was reset. The contact was asked if the battery had recently drained completely. The contact stated that the battery had not been drained. The contact stated that several recall repairs had been performed on the vehicle. The vehicle was not repaired. The manufacturer was contacted and was concerned about the safety of the vehicle. The failure mileage was approximately 76,000.

Smoke set off smoke dector in garrage has a burning smell not plastic like metel and the car has a odor like nail polish on the inside. I am writing to provide an urgent update regarding my Jeep. Per our previous discussions, we had intended to coordinate a service visit to the Concord dealership. However, as of today, Jan 27 2026 at approximately 2:29pm, the vehicle has experienced a catastrophic failure and is no longer safe to operate or store in an enclosed structure. The vehicle currently presents a severe fire hazard. While attempting to move it today, the following occurred: Smoke and Melting Odor: The vehicle began emitting a strong odor of melting components. This was severe enough to trigger the heat and smoke detectors in my garage. Erratic Electrical Behavior: Even with the ignition in the "Off" position and the charging cable disconnected, the vehicle continues to make loud clicking and internal cycling noises. Total System Failure: The dashboard displayed multiple critical errors, including “Unable to detect key fob,” “Service electric charging system,” and “Hybrid System Failure.” Loss of Motive Power: The vehicle entered "Turtle Mode" and repeatedly stalled, rendering it undrivable. Immediate Requirements: Given that this vehicle has already undergone three unsuccessful repair attempts and now poses a direct physical threat to my home and safety, I am requesting immediate instructions on how Chrysler intends to safely remove this vehicle from my property. I have documented the alarms, the error messages, and the sounds via video for your engineering team to review. Because of the fire risk, I will not attempt to start, charge, or drive the vehicle to the Concord location (85 miles away). Please confirm receipt of this safety notification immediately and provide a plan for a tow and a final resolution regarding a buyback, as this vehicle is clearly non-conforming and hazardous. Will not let me upload videos and pictures

Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded. I called a tow truck and about 10 min before they were set to arrive I tried turning it off and on again and it started like normal (check engine light still on) Drove 5 min home and it did it again in my driveway. Happened again when my husband started it to take a look. This happened to us one other time about 3 months after we bought the car. We’ve only had it 9 months. Both recalls have been completed. This is unacceptable.

The vehicle has abruptly lost power and shut down while driving. This has happened while pulling out to cross traffic at intersections which have nearly caused an accident from the vehicle abruptly losing power in the middle of the intersection. The emergency braking system has also activated without any obstructions in front of the vehicle resulting in vehicles behind me nearly hitting me. The vehicle's four wheel drive system has also been inoperable with no parts available from Jeep to remedy this specific issue.

The contact owns a 2022 Jeep Grand Cherokee. The vehicle was serviced under NHTSA Campaign Number: 25V741000 (Electrical System), but the failure occurred. The contact stated that the NHTSA website showed "Remedy not yet available" regarding the remedy, and the contact was concerned that the dealer informed the manufacturer that the recall repair was performed. Most recently, the contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle failed to recognize the key fob. The contact stated that the battery had discharged from 90% to 59% in less than three days. The vehicle was taken to the dealer; however, the dealer had not inspected or diagnosed the vehicle. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,425.

Issue has occurred at least 4 times: upon start, vehicle infotainment system appears in Italian language (difficult to revert to English as menu controls are now in a foreign language). Forward Collision OFF warning light illuminates on dash. Vehicle settings show all forward collision warning systems are ON. Servicing dealership has not identified any Diagnostic Trouble Codes with forward collision warning systems. Only way to reset system is dealer service via propriety manufacturer software. Multiple other Jeep Grand Cherokee owners reporting same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle remains in use without a permanent fix.

The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns, the vehicle was subject to manufacturer recalls related to the high-voltage battery system, including warnings regarding battery overheating and potential fire risk. Recall-related service was performed by an authorized dealer; however, safety concerns persisted after service was completed, and confidence in the safe operation of the vehicle was not restored. The ongoing nature of the electrical and hybrid system issues, combined with recall notices involving battery fire risk, created a safety concern for continued use of the vehicle, particularly due to the possibility of vehicle malfunction or battery-related hazards during normal operation or while parked. No crash or injury occurred, but the condition raised ongoing safety concerns. The issue has occurred more than once and was not permanently resolved despite dealer inspection and recall-related service.

The contact owns a 2022 Jeep Grand Cherokee. The contact was electrically shocked while touching the vehicle on two separate occasions; while opening the driver's side door with his right hand, and while his hands were on the steering wheel. The contact also stated that while driving 45 MPH, the vehicle shut off without warning. The contact was able to restart the vehicle, and the vehicle returned to normal functionality. The contact later received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was advised to not park the vehicle in the garage and to not charge the vehicle. The failure mileage was approximately 16,000.