2025 Jeep Grand Cherokee

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOWN.” The clicking concern originally began much earlier in the vehicle's life and has continued despite repeated service visits and attempts to diagnose the cause. During this most recent visit, the vehicle also had a red brake warning displayed on the dashboard. The dealership advised me that this warning was related to a computer issue that required a reset. The reset was performed and I was advised that the braking system was functioning properly. The warning has not returned as of the date of this complaint. I am including this only as part of the vehicle's service history. My primary concern is the recurring clicking during acceleration and deceleration. The cause has not been identified or corrected despite repeated warranty service visits. The manufacturer has also been notified of this ongoing issue. I have repeatedly requested that my manufacturer case remain open while the concern remains unresolved, but the case has previously been closed despite those requests. The vehicle remains under the manufacturer's warranty. I am submitting this complaint so that the recurring unresolved condition is formally documented with NHTSA in the event that similar complaints are reported by other owners.

On XXX, I was involved in a motor vehicle collision on [XXX] in [XXX] while driving a leased 2025 Jeep Grand Cherokee. The airbags in the Jeep did not deploy during the collision. The other vehicle involved was an approximately 10-year-old Honda SUV, and its airbags did deploy. Fortunately, I did not sustain an injury in the collision. However, the Jeep was subsequently declared a total loss. The vehicle has since been removed from the lot where it was being held, and I no longer have possession of or access to it. I therefore cannot independently inspect the airbag system or obtain crash data from the vehicle. I am reporting this because I am concerned about whether the airbag and occupant restraint systems in the vehicle functioned as designed during the collision. I would like NHTSA to document this incident and consider whether the non-deployment warrants further review. I can provide the VIN and other information about the vehicle and collision if needed. I would also like any available Event Data Recorder (EDR) or other crash-related data to be preserved and reviewed if possible. The vehicle was leased rather than owned and has since been declared a total loss. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries. Following the second incident the dealer tested and charged both batteries and performed software update to body control module (BCM). Following the third incident the dealer tested both batteries and checked codes. Following the fourth incident the dealer replaced both the main and auxiliary batteries. The incidents required towing or jump starting.

Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. The vehicle is now at the dealer (Wilde Chrysler Dodge Jeep Ram, at [XXX] in [XXX]). No police report #, but CAD entry from officer in having to assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me. There was no apparent obstacle, vehicle, or other condition in front of me that would have required emergency braking. The braking was extremely abrupt and forceful. The sudden deceleration caused my seat belt to lock and restrain me hard enough to cause significant bruising and pain across my chest and reconstructed breasts. I recently underwent a double mastectomy with breast reconstruction, which made the impact and resulting injury particularly concerning. I brought the vehicle to an authorized Jeep dealership immediately following the incident because I am concerned that the vehicle's automatic emergency braking, forward collision warning system, or another braking or electronic system may have malfunctioned. The dealership has now had the vehicle for approximately one week. I have been advised that they have been unable to reproduce the incident or identify a problem that explains why the vehicle unexpectedly applied the brakes. I am extremely concerned about operating the vehicle because the cause of this unintended braking event has not been identified or repaired, and I have no assurance that it will not happen again. An unexpected emergency-braking event at highway speed, in traffic, or with another vehicle traveling closely behind could result in a serious collision or injury. This incident is particularly concerning to me given the other safety-related recalls and issues affecting my Jeep Grand Cherokee 4xe. I am submitting this complaint so NHTSA has a record of the unintended braking event and can determine whether similar incidents have been reported involving this vehicle or its braking/automatic emergency braking systems.

The contact owns a 2025 Jeep Grand Cherokee. While the contact’s daughter was driving at an undisclosed speed on the way to work, another driver crossed the road and crashed into the vehicle. The air bags in the daughter’s vehicle failed to deploy as needed. The front of the vehicle was damaged, the hood was bent, the grill was damaged, and headlights were knocked out of the headlight enclosures. The daughter was taken to a clinic, and an X-ray determined that there was a swollen tendon in the left knee, and medical treatment was provided. The vehicle was towed to an impound lot due to a transmission fluid leak. A Police report was filed but was not yet provided. The vehicle was not yet inspected or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

2025 JEEP GRAND CHEROKEE – UNINTENDED ACCELERATION, ADAPTIVE CRUISE CONTROL AND UNEXPECTED BRAKING I am reporting multiple intermittent safety-related problems with my 2025 Jeep Grand Cherokee, VIN [XXX], involving Adaptive Cruise Control (ACC), unexpected acceleration, and unexpected braking. While driving on the highway with ACC activated, the vehicle has on multiple occasions behaved unpredictably. When another vehicle enters or cuts into my lane, my Grand Cherokee does not always reduce speed as expected. On some occasions, the vehicle has accelerated even though another vehicle was directly ahead or entering my path. One of these incidents occurred before a collision. I was traveling in my lane with the driver-assistance/ACC system activated when another vehicle crossed into my path. My Jeep continued traveling forward and did not automatically slow or brake sufficiently in response to the vehicle entering my path. When I manually applied the brakes, there was not enough distance remaining to avoid the collision. I have also experienced approximately two incidents on the highway involving unexpected aggressive braking. When I manually touched the brake pedal, the instrument cluster displayed a red warning and the vehicle suddenly applied extremely hard braking. The braking response was substantially more aggressive than the brake input I was providing. In addition, on one occasion while leaving my office at low speed, the vehicle unexpectedly accelerated without my intentionally commanding the acceleration. The Adaptive Cruise Control and driver-assistance system were OFF at the time. This incident is particularly concerning because it occurred independently of ACC operation. The vehicle has been taken to an authorized Jeep dealership and I reported all of these conditions. The dealership advised me that because the problems are intermittent, if they cannot duplicate the condition they cannot determine what repair to perform. They proposed ext INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the RMP's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! We have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (We are older & we are given looks like we are nuts)