2022 Jeep Grand Cherokee L

The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while diving at various speeds, there was an abnormally loud screeching sound while turning the steering wheel to the left or the right. The sound was intermittent at first but became a consistent failure over time. The failure also occurred while turning and while driving straight. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the driver’s side front suspension strut was leaking, and the lower control arm ball joints had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

There are over a half a dozen features, including safety features that simply aren’t working: pedestrian avoidance, automatic braking, paddle shifters, high beam headlights, memory seats moving while driving, system and screens freezing or going blank while driving, Italian randomly being selected as the language, and the units of measure being switched to metric randomly among other things. I've paid the dealership $300 for a software update a year ago and now the same exact issue has happened again.

"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact turned off the vehicle. The contact restarted the vehicle and shifted into reverse(R) and the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact turned off and restarted the vehicle three times and after the third time, the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with steering failure, and that the steering rack needed to be replaced. The vehicle was not repaired due to the cost. Upon investigation, the contact related the failure to NHTSA Campaign Number: 23V352000 (STEERING); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 35,168.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer five times, and they have wanted to charge me at first but I purchased extended warranty but that is also close to running out. It is now June 28, 2025 and the issue is back. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1) The 'Forward Collision Warning Off' light has continued to show on my dashboard, even though everything in the system indicates that it is on. 2) From time to time, usually when using the remote start, the system will change settings to Italian Language and also change temp to C rather than F. 3) On at least 3 occasions, when I start the car, all warning lights turn on, such as Service Power Steering, Lane Assist, Automatic emergency Braking, etc. I have to turn the car completely off, wait a few minutes, and turn back on to have thing behave as normal.

"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased my vehicle in Sept. 2022. Issues began Nov. 2024. At first my radio screen was glitching and at the same time my car did a software update, it reset all my settings and my AEB system was disabled and would not turn back on regardless of how many times I turned it back on. The dealer did a manuel software update, replaced my screen (I paid the $100 warranty deductible) and it fixed the problem. A month and a half later it happened again without the update and my screen again was glitching. All my settings were changed and my AEB system was disabled. Dealer did a manual reset and another month and a half it happened again. At this appointment I asked them we need to do something else. This is not working. They saw that my alternate battery was not holding power well and not fully sending power to my module which controlled my radio/navigations systems also my safety features on the car. I replaced both batteries at $820. I needed 2 modules replaced. I had the module for the radio/navigation and safety features replaced and I am still currently waiting the other module that controls WiFi connections. It has been 3 weeks since I received my new module. After one week my radio screen was glitching. They said it was a lose wire and it needed to be replaced. As well as my auto start/stop button is being replaced because they most likely broke it due to them taking apart my radio so many times. Now at 3 weeks my car again reset my settings and my AEB is disabled. I have an appointment for them to look at it again but I have been to the dealer on an average once every 4-5 weeks since this issue began. Does not look like it’s going to fixed anytime soon.