2022 Jeep Grand Cherokee L

There is an “thumping” noise in my dash of my vehicle, as well as a rocking sensation after coming to a stop. I took it to the dealership where they replicated it and determined it to be motor mounts that had failed. It is available if it needs to be inspected by a jeep field inspector. As those motor mounts get worse it could cause major safety issues for motorists I am around at the time of failure and myself alike. No warning lights have came on stating there is an issue.

In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related functions changed or stopped working, including the automatic door locks and several vehicle settings resetting (language, units, and driver-assist preferences). The affected systems are electronic safety and body control components and are available for inspection. The malfunction of the forward collision warning system puts vehicle occupants and others at risk because the vehicle may fail to provide collision alerts intended to help prevent or reduce the severity of a crash. There was no crash, damage, or hardware failure before or after the update. The vehicle operated normally prior to the software update. These problems have continued without interruption for more than 13 months and have not corrected themselves. The issue has not been confirmed by a dealer because Jeep Customer Care has required a paid dealership diagnosis before escalating or correcting a problem caused by its own software update. The vehicle has not been inspected by the manufacturer or any third party. Warning lights and messages related to the forward collision warning system first appeared immediately following the November 2024 update. Jeep/Stellantis has acknowledged similar over-the-air software-related issues in internal technical documentation (STAR Publication Case Number S2108000249, Revision C). This is a safety-related software defect affecting forward collision warning and driver-assist systems.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am US military stationed in Belgium. There are several Jeep dealerships within a 100 mile radius, but none of them will remedy the recalls on my 2022 Jeep Grand Cherokee L. VIN: [XXX] Recall #1: Summary An incorrectly installed rear coil spring may detach from the vehicle while driving. Safety Risk Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, repair the rear coil spring assembly. Recall #2: Summary A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle. Safety Risk A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning. Remedy FCA US will conduct a voluntary safety recall to replace the UCA pinch bolts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not start, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.

Recurring sudden loss of power steering assistance combined with simultaneous disablement of Electronic Stability Control (ESC), Automatic Emergency Braking (AEB), Active Lane Management, and Blind Spot Monitoring. Multiple separate occurrences with photographic/video evidence over the past few years, including total loss of power steering on November 9, 2025. Serious safety defect with children in the vehicle. Requesting immediate investigation. Vehicle is currently at dealership. Will provide photos of latest occurrence. Scan of vehicle system shows multiple stores codes of steering failure. More photos of previous occurrence are available upon request.

We noticed the "battery" indicator light was lit, so we changed the battery. That addressed the light, but soon it lit up again, followed by an overheated engine warning so we stopped and called for a tow to Puente Hills Jeep. We were informed it was a pulley so it was replaced along with the serpentine belt. Soon after receiving the vehicle, it started smoking, and it appeared it was catching fire so we had it towed to the dealer for the second time in one week. We've been informed it's the air conditioner compressor and it will be replaced. The concern is that we're dealing with this so soon after the basic warranty period has expired.

When powered up, the car's entertainment/control system switched to Italian and metric units. In addition, the Forward Collision Warning indicator lights up as disabled even though it's configured on. Unknown whether it's really on or off but if it's off, then this safety feature has become unavailable. This happened in April of this year and I had to take it to the dealership to get it reset for $250. The exact same thing has happened again--the unit has become unconfigured in Italian and metric mode and the forward collission warning disabled is again present.