2022 Jeep Grand Cherokee L

Forward collision warning system not working. Light on dashboard says system disabled. Paddle shifters also disabled. Temperature readings in metrics and language keeps changing. This is available for inspection if needed. We bought this car because of the collision warning and braking system safety features and none of them work. This puts our safety at risk. The dealer has updated the system but unfortunately it was only a temporary fix. The jeep dealer confirmed the issue and states there is no permanent fix for the issues. It first appeared in July and has been ongoing.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Friday, January 16, 2026, I was involved in a head-on collision. During the accident, the airbags did not deploy, and the seatbelt failed to lock, which resulted in me not being properly restrained. As a result, I suffered a mild concussion along with significant bruising. In addition to this serious safety concern, we have made numerous complaints regarding ongoing electrical issues with the vehicle. These include the screens frequently changing languages and measurement units, blacking out entirely, or becoming unresponsive. The paddle shifters have also never functioned properly, despite the vehicle being serviced multiple times for this issue. What is especially concerning is that these same problems are widely reported by other Jeep owners online, yet they continue to go uninvestigated and unresolved. Given the safety implications, these issues warrant immediate attention.

In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related functions changed or stopped working, including the automatic door locks and several vehicle settings resetting (language, units, and driver-assist preferences). The affected systems are electronic safety and body control components and are available for inspection. The malfunction of the forward collision warning system puts vehicle occupants and others at risk because the vehicle may fail to provide collision alerts intended to help prevent or reduce the severity of a crash. There was no crash, damage, or hardware failure before or after the update. The vehicle operated normally prior to the software update. These problems have continued without interruption for more than 13 months and have not corrected themselves. The issue has not been confirmed by a dealer because Jeep Customer Care has required a paid dealership diagnosis before escalating or correcting a problem caused by its own software update. The vehicle has not been inspected by the manufacturer or any third party. Warning lights and messages related to the forward collision warning system first appeared immediately following the November 2024 update. Jeep/Stellantis has acknowledged similar over-the-air software-related issues in internal technical documentation (STAR Publication Case Number S2108000249, Revision C). This is a safety-related software defect affecting forward collision warning and driver-assist systems.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not start, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.

On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrenty

The instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well.