2023 Jeep Grand Cherokee 4XE

I received a safety recall letter in the mail. I made an appointment at the South Shore Chrysler Dodge Jeep Ram Service center in Inwood, NY for the repair of the recall and to change the oil. I specifically made the appointment for the recall (I keep getting notifications to repair) I went to the service center (1 hour drive from my home) on May 18,2024 (when I called to check in for the appointment “Shanty” told me that there’s no appointment scheduled for me, even though I got a text message confirming the appointment) Nevertheless, I went anyways. When I provided the recall letter to the representative, he told me that the service team can only do an oil change and can’t repair the defrost that day. So, after waiting for the oil change, I asked when I can come back for the recall repair, the representative told me that they need to get the parts first. I also notified the rep. that my parking rear view camera doesn’t turn on sometimes when in R and sometimes the screen goes black while I’m in the middle of parking. They ended up letting me go and drive with the recall STILL active. On June 19, 2024, I read on Fox Business that Stellantis is recalling Jeeps due to rear view camera defects. I called the dealer who sold me the car (apparently he no longer works at Jeep) I spoke to a different representative, she gave me the phone number to MOPAR and STELLANTIS - nothing else. Throughout the entire time of driving this car, I’ve been experiencing total discomfort. The car constantly jerks, seems like it doesn’t have enough power or traction (even though the gas tank is full and charged too) , and the windshield defrost takes a long time to work, even just the other day on June 29,2024 I started to drive and the windshield got so foggy that I had to stop. This car is dangerous and I do not feel safe driving it.

Dear Administration, I am writing to bring to your immediate attention a potentially life-threatening issue regarding the 2023 Jeep Grand Cherokee 4XE Overlander, which I purchased from Route 18 Jeep Chrysler dealership in New Jersey in June of 2023. The car in question has a critical flaw that poses a significant danger to both the driver and pedestrians. Specifically, there is a glaring reflection cast onto the Windshield directly In front of the driver, blocking visibility of the road. This appears to be coming from the head-up display device located on the mirror, which obstructs the driver's view of the road. The glare I'm referring to. Will change several times during a day? Depending on the direction, you're going time of day or night and the external environment. It's impossible to drive the car through a tunnel lights on both sides of the roadway, it becomes very difficult to drive the car in the evening in the city environment, with light illuminating overhead on a street way. It's easier during midday but very difficult in early evening, we're early morning. This obstruction makes it nearly impossible to operate the vehicle safely and creates hazardous conditions for everyone on the road. Despite bringing this issue to the attention of multiple Jeep service stations, as well as Jeep Wave, the manufacturer's department, I have received no acknowledgment of the danger from them. They have simply stated that this is how the automobile was manufactured, particularly for the specific model, Highlander. As a result of this safety concern, I have chosen not to drive the vehicle for the past 10 months, as I refuse to put my family and others at risk. I urge you to take immediate action to address this issue before it results in tragic consequences on the highways. If this specific model of Jeep was indeed manufactured with this flaw, it has the potential to cause accidents and even fatalities.