2024 Jeep Grand Cherokee 4XE

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. The dealer was able to restart the vehicle; however, the vehicle failed to charge. The dealer informed the contact that a STAR case was filed and was pending manufacturer assistance. The dealer later informed the contact that the vehicle was repaired and that recall repairs for NHTSA Campaign Numbers: 25V766000 (Engine) and 26V328000 (Air Bags) were completed; however, the charging failure persisted. The contact stated that upon starting the vehicle, the "Service Hybrid System" message and wrench warning light illuminated. The vehicle was towed to Country Chrysler Dodge Jeep Ram (2158 Baltimore Pike, Oxford, PA 19363), where the contact was informed that the cause of the failure could not be determined. Additionally, the dealer informed the contact that NHTSA Campaign Numbers: 25V766000 (Engine) and 26V328000 (Air Bags) were still incomplete. The contact stated that the first dealer fraudulently provided a service report stating the recall repairs were completed when they were not completed. The manufacturer was contacted several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 28,000.

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact had received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the high voltage battery software update was performed. The contact stated that while driving and coming to a stop, the parking brake unexpectedly engaged on several occasions. The driver was able to disengage the parking brake and continued driving. Additionally, the contact stated that the vehicle had failed to start and to shift out of park(P) after several attempts. A tow truck driver was able to start the vehicle on fuel mode, and the vehicle was towed to the dealer, where it was diagnosed and determined that the high voltage battery needed to be replaced; however, the part to do the recall repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact requested rental vehicle assistance. The contact was awaiting a call back. The failure mileage was approximately 15,000.

The contact rented a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The service brakes were depressed, however the vehicle failed to stop as intended. In addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. In addition, the contact stated that prior to the failure, the vehicle jerked several times when the brake pedal was depressed. The contact was unable to control the vehicle and crashed into a handicapped sign. The vehicle was towed to a local tow yard. The contact sustained anxiety issues which caused elevated blood pressure. The contact received treatment at the nearby community center by the nursing staff. The contact stated that the failure occurred in the parking lot of the community center. A Police report was filed. The car rental agency was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.

On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would’ve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and restarted it a 2nd time.

On December 8, 2024, I was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. The vehicle went into some kind of auxiliary mode and would not shut down all the way or start. I was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to start. After that 20-25 minute time period, the engine started, although the check engine light stayed on the rest of that day. the next morning, the check engine light was off.

2024 Jeep grand cherokee 4xe Loss of power while driving. currently has about 4600 miles on it but having issues entire time of ownership. Also been experiencing very hard jerky shifting and a red wrench "service hybrid electric vehicle system" light coming on periodically. Loss of complete power while driving with the red wrench warning coming on and lost power steering and braking. vehicle would not start for about 20 minutes then started. Brought it in to local jeep dealer and they can't find any issues they said. please help

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated while driving 70 MPH, he was alerted by another driver that there was a fire underneath the vehicle. There were no warning lights illuminated prior to the failure. The contact stated that smoke and flames were coming from underneath the middle of the passenger’s side of the vehicle. The contact stated that the fire had started underneath the vehicle where the Hybrid-Electric battery was located. The contact stated that several minutes later the vehicle App indicated a failure, notifying the contact that a service of the electrical system was needed, and the vehicle electrical system was inoperable. The contact stated that the entire front of the vehicle was burned. No injuries were sustained. The Galveston Fire Department was notified of the fire and was able to extinguish the flames. A Fire Department report was filed however, was not yet provided to the contact. The vehicle was towed to Paddack's Wrecker & Heavy Transport - Heavy Duty Towing and Semi-Trailer Tractor Towing Service and was being held for the Insurance Company. The vehicle was not diagnosed or repaired. The Insurance Company had not yet deemed the vehicle was destroyed. The contact related the failure to NHTSA Campaign Numbers: 24V720000 (ELECTRICAL SYSTEM) and 24E080000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and a case was opened. The failure mileage was 4,333.