2023 Jeep Grand Cherokee 4XE

4xe. Have had at least 3 episodes where - while driving- engine switches itself from Electric to Hybrid Mode saying that "Electric Mode is Unavailable". Shortly thereafter, while in Hybrid mode, I press the accelerator and engine seems to rev fast, but there is greatly diminished power. I have to pull off the road and restart car and everything works fine. I have done all of the recall work. Changed oil. This is a rare occurrence, do not think it is a mechanical issue, feel like maybe a hybrid software issue.

My partner and I were driving from Oakland, CA to Petaluma, CA on [XXX], 2024. While driving approximately 75 mph the car shut down and i had to guide it to the side of the highway. It was frightening and we were almost was hit by passing traffic. The display screen and electrical system were going haywire - turtle sign to check engine to random messages stating the car was OK to start. After about 25 minutes, the car started on its own. At the time of the incident, there was just under a half tank of gas. In the weeks since, the car has randomly shutoff and turned itself back on. A nearby Jeep dealer in San Leandro, CA indicated he has heard of similar issue with other Jeep Grand Cherokees. Having read about this I do not trust Jeep as their response was "oh this happens with the 4xe." We purchased this vehicle in August of 2023 and have approximately 6400 miles on it. Fully maintained and no warning lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving home yesterday, the High Engine Temp alarm came on. This was just north of Virginia City, NV. I pulled the vehicle over and immediately smelled hot coolant when I exited the vehicle. I lifted the hood, and there was no coolant in the reservoir. I left the hood open and latched with the safety catch while I returned to Virginia City to the local market. The trip was mostly down hill so little excess strain was put on the engine. I bought some coolant and tried to refill the system. While I was doing this with the engine running, my son looked underneath and saw coolant streaming to the ground underneath the vehicle. We called AAA for a tow to get the Jeep to the dealership where I bought it yesterday eveing. I called and spoke to the Service Tech explaining my Jeep was at the dealership and why. I subsequently received a phone call from the Tech. He explained the water pump had "exploded." He informed me they did not have the part but could get one tomorrow morning and have my Jeep ready for tomorrow afternoon. He also stated he nor the mechanic had ever seen anything like this. This is the second incident report I have made on this vehicle for parts failing that no one had ever seen fail before. The first was for a rear brake caliper taht broke at the mount. I bought this vehicle last September new. I am concerned this is only the beginning of significant issues this make and model will experience.

Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on with Air Suspension Fault Light on as well. There was no warning to the vehicle losing power.

As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying “Park Brake Auto Engaged Press Brake + Push Switch to Release” but that didn't worked then received another message saying "Service transmission". So basically I had to call a tow truck because my vehicle was stuck in the middle of the road and there wasn't any way to move it and thankfully it stopped about 100ft before the railroad tracks. As I was waiting for the tow truck, about 15-20 minutes later, I tried pressing the brakes and switch again and this time it worked and was able to restart the vehicle. I called the dealer to get a service appointment and I'm waiting for them to call me back. This issue came with no warnings or prior signs and it was totally unexpected.

The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.