2023 Jeep Grand Cherokee 4XE

My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles. The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing so. I have had to park in my drive, less than 20 feet from my own home and others while it could take fire even while parked. 1/2/24 I had the prescribed 'fix', a computer reset with no battery replacement warranted. My vehicle has had two battery recalls and one other incident wherein it just completely stopped working. I am no longer able to transport my grand children whose carseats sit over the defective battery. I have had to cease running parts for our self owned business. I have had to pay for a vehicle to drive including gas I would not have needed to purchase. The dealership where purchased would not keep the vehicle on its lot during the recall, they would not provide an alternate vehicle therefore I have lost valuable work and family time due to safety of the car. They also did not want to inspect the car during this time. Also winter on the street parking is not allowed in my community so again I was forced to put myself and others at risk parking near homes. I am seeking total reimbursment as I cannot safely drive. I purchased the car because I wanted to save on gas. Instead I cannot any longer us e the car for my intended purposes. I would appreciate hearing back. I have done all the required work, making the required calls to the manufacturer, receiving never a call back or any assistance there. I have followed up with the dealership, no help there either. delivery date 2/4/23, milage is 22,533. Thanks

The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is only 1 year old and it is a hybrid 2023 Jeep Grand Cherokee purchased brand new. In 2023 after 2 weeks of leading this vehicle, the cars steering wheel froze and I was unable to drive it, I had to get the vehicle towed to the dealership. This is a major safety issue especially if you have children in the car, at the time I had my [XXX] in the vehicle, unable to drive it. Recently, temperatures have dropped significantly in November here in Massachusetts, and I had to drive with my toddler with no heat, in freezing temperatures and cover my child with a blanket. I was told by the dealership service staff that I needed to clean my car so the heat can work, after vacuuming my car I dropped it off again December and showed them for the 5th time that the car is blowing cold air, while the heating temperature is max and “hot”. In November, on a random day I arrived home and the car engine did not want to turn off after pressing the “off” button, we had to park the car far away from our home in fear that it will catch fire or start “having a mind of its own”, the vehicle decided to shut off on its own after an hour, I also shared this with the dealership. This car is not safe to have at all! Not safe to drive out in the cold or in the highway and NOT safe if you have children! Please do not buy any hybrid models from Jeep. There were no warning messages, the vehicle has always passed inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

my 2023 hybrid Jeep Grand Cherokee had a safety recall issued 9/27/24 (B9A NHTSA 23v-787) due to the high voltage battery pack risking fire. The recall advises not to charge the car until the recall repair is completed. This essentially makes my vehicle 1/2 operational for the past 2 months. I have called the FCA Recall assistance Center on 11/22, 11/27 and 12/3. Each time I have called I have been assured that a "case manager" would call me to address my concerns but have yet to receive any call or email. It is unacceptable that FCA can sell me a hybrid car that can only operate on gas for over two months with no projected date when repairs can be completed. Additionally, they refuse to address my concerns when contacted

The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.