NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
139 reports19,126 miles · Jun 14, 2021
Visibility/wiperCrashInjury
The contact owns a 2020 Jeep Compass. The contact stated while driving at 35 mph in the rain, when he attempted to use the windshield wipers but they failed to function. The contact stated he attempted to park the vehicle and was unable to see another vehicle which caused him to crash. The contact stated no warning light was ill…
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The contact owns a 2020 Jeep Compass. The contact stated while driving at 35 mph in the rain, when he attempted to use the windshield wipers but they failed to function. The contact stated he attempted to park the vehicle and was unable to see another vehicle which caused him to crash. The contact stated no warning light was illuminated. The air bags did deploy. The contact stated he sustained whiplash, neck and lower back injuries and did seek medical attention at the hospital. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact was made aware that the VIN was associated to NHTSA Campaign Number: 20V208000 (VISIBILITY). The manufacturer had been informed of the failure. The failure mileage was approximately 19,126.
NHTSA ODI #11420821
Mileage unknown · May 31, 2021
Tires
I was driving on the highway approximately 50-60 mph when the tire immediately deflated. I did not seem to hit any debris or hazard in the road.
NHTSA ODI #11419115
24,000 miles · May 24, 2021
Tires
The contact owns a 2020 Jeep Compass equipped with Continental tires, Tire Line: ProContact TX, Tire Size: 225/55/R18, DOT number: A35LWBJD4419. The contact received notification of NHTSA Campaign Number: 21T001000 (Tires) however, neither the tire size nor the DOT number were included. The contact stated he had experience the l…
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The contact owns a 2020 Jeep Compass equipped with Continental tires, Tire Line: ProContact TX, Tire Size: 225/55/R18, DOT number: A35LWBJD4419. The contact received notification of NHTSA Campaign Number: 21T001000 (Tires) however, neither the tire size nor the DOT number were included. The contact stated he had experience the loss of tire pressure with his tires. The contact took the vehicle to the local dealer and was informed to take the vehicle to a tire shop. The vehicle was taken to a tire shop and the contact was informed that the passenger’s side front tire needed to be replaced. The tires were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.
NHTSA ODI #11418284
4,500 miles · May 20, 2021
Tires
The contact called on behalf of her daughter who owns a 2020 Jeep Compass equipped Continental Tires, Tire Line: Contipro Contact, Tire Size: 235/45/R19, DOT Number: A35LWBJD3419. The contact stated that while her daughter was driving approximately 35-45 mph, the front passenger’s side tire felt as though it was losing air press…
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The contact called on behalf of her daughter who owns a 2020 Jeep Compass equipped Continental Tires, Tire Line: Contipro Contact, Tire Size: 235/45/R19, DOT Number: A35LWBJD3419. The contact stated that while her daughter was driving approximately 35-45 mph, the front passenger’s side tire felt as though it was losing air pressure. The driver pulled over to the side of the road and required assistance to inflate the tire. The driver noticed that the sidewall of the tire was bulging out. The tires were brought to a local tire shop and the tire was patched. The contact learned of NHTSA Campaign Numbers: 18T012000 (Tires) and 18T006000 (Tires). The manufacturer was made aware of the failure and confirmed that the tire was not included. The approximate failure mileage was 4,500.
NHTSA ODI #11417877
4,021 miles · Apr 5, 2021
EngineFuel/propulsion SystemPower Train
I WAS FILLING UP MY GAS TANK, THE AUTOMATIC STOP ON THE GAS PUMP NEVER SHUT OFF. GAS BEGAN SPILLING OUT OF MY CAR ONTO THE GROUND. I PLACED THE GAS PUMP BACK AND ATTEMPT ED TO START MY CAR, MY CAR STARTED BUT SHUT OFF RIGHT AFTER SIGNALING MY OIL WAS LOW. I JUST GOT MY OIL CHANGED A WEEK BEFORE. MY CAR IS NOW AT THE SHOP AND I A…
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I WAS FILLING UP MY GAS TANK, THE AUTOMATIC STOP ON THE GAS PUMP NEVER SHUT OFF. GAS BEGAN SPILLING OUT OF MY CAR ONTO THE GROUND. I PLACED THE GAS PUMP BACK AND ATTEMPT ED TO START MY CAR, MY CAR STARTED BUT SHUT OFF RIGHT AFTER SIGNALING MY OIL WAS LOW. I JUST GOT MY OIL CHANGED A WEEK BEFORE. MY CAR IS NOW AT THE SHOP AND I AM OUT OF POCKET TO FIX THIS ISSUE. THIS WAS A BRAND NEW CAR AND IT CONTINUES TO STALL AND WON'T HOLD A CHARGE. AFTER SEARCHING THIS ISSUE IT SEEMS TO BE A COMMON ISSUE WITH THIS VEHICLE. ALSO I AM TOLD BY THE DEALERSHIP THAT MY WARRANTY WILL NOT COVER THIS ISSUE.
NHTSA ODI #11406522
7,000 miles · Apr 3, 2021
Service Brakes
BRAKES SQUEAK AND SQUEAL WHEN COMING TO A STOP OR SLOWING DOWN FROM 2MPH DOWN TO 0. THE NOISE HAS GOTTEN WORSE OVER TIME. I HAVE TAKEN THE JEEP TO TWO DIFFERENT DEALERSHIPS WITH ONE FINALLY CHANGING THE BRAKE PADS AND ROTORS AT 5K MILES! ISSUES CONT. WAS ONLY TOLD THAT A STAR CASE WAS OPENED AND I WAS ABLE TO DRIVE AWAY IN MY SQ…
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BRAKES SQUEAK AND SQUEAL WHEN COMING TO A STOP OR SLOWING DOWN FROM 2MPH DOWN TO 0. THE NOISE HAS GOTTEN WORSE OVER TIME. I HAVE TAKEN THE JEEP TO TWO DIFFERENT DEALERSHIPS WITH ONE FINALLY CHANGING THE BRAKE PADS AND ROTORS AT 5K MILES! ISSUES CONT. WAS ONLY TOLD THAT A STAR CASE WAS OPENED AND I WAS ABLE TO DRIVE AWAY IN MY SQUEAKY VEHICLE. ISSUE NOT FIXED AND I'M FED UP WITH JEEP! THE VEHICLE HAD BEEN IN AND OUT OF THE SERVICE DEP. NUMEROUS TIMES. MUST BE A LEMON.
NHTSA ODI #11406160
4,000 miles · Mar 8, 2021
Forward Collision AvoidanceService Brakes
WHILE DRIVING ABOUT 60MPH WITH NO VEHICLE IN FRONT OF ME THE CAR STARTED DINGING AND THE WORD BRAKE! CAME UP ON THE DASH - AGAIN, NO VEHICLE IN FRONT OF ME. I PUSHED THE BRAKE AND IT WENT AWAY - TOOK IT TO THE DEALERSHIP AND THEY SAID THE FRONT CAMERA WAS DEFECTIVE AND REPLACED IT. ABOUT A WEEK LATER WHILE DRIVING ABOUT 45MPH- N…
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WHILE DRIVING ABOUT 60MPH WITH NO VEHICLE IN FRONT OF ME THE CAR STARTED DINGING AND THE WORD BRAKE! CAME UP ON THE DASH - AGAIN, NO VEHICLE IN FRONT OF ME. I PUSHED THE BRAKE AND IT WENT AWAY - TOOK IT TO THE DEALERSHIP AND THEY SAID THE FRONT CAMERA WAS DEFECTIVE AND REPLACED IT. ABOUT A WEEK LATER WHILE DRIVING ABOUT 45MPH- NO ONE IN FRONT OF ME - THE SAME THING HAPPENED ONLY THIS TIME THE CAR SLAMMED THE BRAKES ON ON IT'S OWN AND I ALMOST GOT REAR ENDED. TOOK IT TO THE DEALERSHIP BUT THEY CANT' DIAGNOSE WHAT'S HAPPENING BECAUSE THERE'S NO CODES.
NHTSA ODI #11399701
3,000 miles · Feb 4, 2021
Electrical SystemEngine
MY CAMERAS QUIT WORKING FIRST. 2ND TIME IN THE SHOP, DUE TO STALLING WHEN DRIVING. 3RD TIME LOOSING POWER/STALLING WHILE DRIVING. LOOSING ALL POWER TO CENTER CONSOLE. RADIO, HEAT, PHONE WOULDN'T CONNECT, SCREEN WASN'T WORKING. NOTHING. CAME.BACK ON WHEN DRIVING.
NHTSA ODI #11394687
Mileage unknown · Jan 24, 2021
Engine
I PURCHASED A 2020 JEEP COMPASS TRAILHAWK WITH THE 2.4 TIGER SHARK ENGINE ON 2/24/20. WHILE ON MY WAY TO SIGN PAPERS, I SAW A FRIEND WITH A 2018 MODEL LEAVING THE DEALERSHIP. WHEN I INFORMED HIM THAT I WAS PICKING UP THE SAME CAR HE TOLD ME TO "WATCH MY OIL". HE HAD HIS SHUT DOWN DRIVING DOWN THE ROAD WITHOUT WARNING DUE TO LOW …
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I PURCHASED A 2020 JEEP COMPASS TRAILHAWK WITH THE 2.4 TIGER SHARK ENGINE ON 2/24/20. WHILE ON MY WAY TO SIGN PAPERS, I SAW A FRIEND WITH A 2018 MODEL LEAVING THE DEALERSHIP. WHEN I INFORMED HIM THAT I WAS PICKING UP THE SAME CAR HE TOLD ME TO "WATCH MY OIL". HE HAD HIS SHUT DOWN DRIVING DOWN THE ROAD WITHOUT WARNING DUE TO LOW OIL. HIS WAS USING A QUART IN UNDER 1K MILES. THE DEALERSHIP ENDED UP REPLACING THE ENGINE BUT THE SAME OIL CONSUMPTION ISSUE REMAINED. WHEN I ASKED ABOUT THE ISSUE BEFORE SIGNING PAPERS, THE SALESMAN CHECKED WITH SERVICE & WAS TOLD THAT THEY HAD TAKEN CARE OF THE ISSUE. THEY DID NOT. I HAD MY OIL CHANGED AT 830 MILES (I DON'T DRIVE A LOT) AND IT WAS 1 QUART LOW. IT HAS COME TO MY ATTENTION THAT A RECALL HAD BEEN ISSUED FOR MODEL YEAR 2018 BUT NOT 2020. IT IS THE SAME ENGINE AND SAME ISSUE. IT IS A SOFTWARE UPDATE FOR EXCESSIVE OIL CONSUMPTION. WHY NOT 2020?
NHTSA ODI #11389664
8,000 miles · Nov 5, 2020
Electrical SystemEngineVehicle Speed Control
DRIVING DOWN THE ROAD, IN NEIGHBORHOODS, INTERSTATE, ETC - RANDOM TIMES THE VEHICLE TRANSMISSION WILL OVERHEAT UP TO 295 DEGREES, AND CAUSE THE VEHICLE TO STALL ENGINE WISE. ALL POWER IS LOST TO THE GAS PEDAL AND I'M NOT ABLE TO ACCELERATE. SOMETIMES THE ELECTRICAL WILL SHUTTER, LIGHTS WILL DIM. ANOTHER TIME VEHICLE WAS COMPLETE…
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DRIVING DOWN THE ROAD, IN NEIGHBORHOODS, INTERSTATE, ETC - RANDOM TIMES THE VEHICLE TRANSMISSION WILL OVERHEAT UP TO 295 DEGREES, AND CAUSE THE VEHICLE TO STALL ENGINE WISE. ALL POWER IS LOST TO THE GAS PEDAL AND I'M NOT ABLE TO ACCELERATE. SOMETIMES THE ELECTRICAL WILL SHUTTER, LIGHTS WILL DIM. ANOTHER TIME VEHICLE WAS COMPLETELY IMMOBILIZED AND ALL POWER WAS LOST. THE OVERHEATING AND STALLING HAS HAPPENED 4/5 TIMES NOW - AND ALL JEEP CAN TELL ME IS THEY CAN'T REPLICATE THE ISSUE. THE CHECK ENGINE LIGHT COMES ON, SERVICE TRANSMISSION MESSAGE, AND OVERHEAT WARNING COMES ON AS WELL. I'VE SHOWN THEM PICTURES OF THE OVERHEATING TEMPERATURE AS WELL AS ERROR MESSAGES. THEY (JEEP SERVICE) HAS TOLD ME WHEN THEY HOOK IT UP TO THEIR MACHINE IN SERVICE, IT TELLS THEM NOTHING - SO THEY CLAIM THEY DON'T KNOW HOW TO FIX IT OR WHAT CAUSES IT. THIS CAR IS A DEATH TRAP WAITING TO HAPPEN. I DO NOT FEEL SAFE DRIVING THIS CAR. MY CAR HAS BEEN "IN SERVICE" FOR 4 WEEKS NOW WITH NO RESOLUTION IN SIGHT, AND I'M BEING TOLD SINCE THE ISSUE CAN'T BE DUPLICATED IT'S NOT A WARRANTY ISSUE AND THAT I HAVE TO PAY FOR THE LOANER I WAS GIVEN. I WAS TOLD BY THE SERVICE ADVISOR THAT THEY COULDN'T GET THE CAR TEMPERATURE OVER 200 DEGREES, AND THAT THEY CANNOT DRIVE THE VEHICLE OVER 65MPH PER THEIR INSURANCE POLICIES. SO, I TOLD THEM I WOULD DRIVE THE CAR FOR 20 MINS, AND BRING IT BACK TO THEM OVER 200 DEGREES. I CAME BACK IN 25 MINS, AND GAVE THEM THE CAR AT 230 DEGREES. THE SERVICE ADVISOR TOOK THE CAR IMMEDIATELY BACK TO THE SHOP TO BE HOOKED UP TO THEIR "MACHINE" AND SAID HE RECEIVED NO ERROR MESSAGE, EVEN THOUGH THE MECHANIC SAYS THE CAR SHOULD NEVER GO OVER 200 DEGREES. THE VEHICLE TRANSMISSION TEMPERATURE RUNS OVER 200 DEGREES DAILY.
NHTSA ODI #11373221
NHTSA investigations
1PE22013 · False Overheat Leading To Loss Of Motive Power
Opened Dec 2, 2022 · Closed Dec 10, 2023
Status: closed (inferred from source dates) · Engine; Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Engine
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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