2007 Jeep Compass

REAR DRIVER SIDE SUSPENSION RUSTED AWAY FROM FRAME. SUB FRAME EXTREMELY RUSTED NEEDS REPLACED PER JEEP DEALER CAR WANDERS NOW AND ROLLOVER FEAR. CONTACTED FIAT CHRYSLER CUSTOMER SERVICE. DENY ISSUE IS THERE'S SINCE OUT OF WARRANTY. INTERNAL MEMO ALLOWED FIXING OF ISSUE UNTIL FEB 21, 2017. BUT SINCE I WAS UNAWARE THERE WAS A SAFETY ISSUE UNTIL FAILURE HAPPENED APPRX MID AUGUST 2018.

SEVERE CORROSION OF CROSSMEMBERS & INCOMPLETE DEALER SERVICING OF ISSUE. A TSB # 23-012-14 ISSUED 5/19/2014 EXTENDED COVERAGE OF CROSSMEMBERS TO UNLIMITED MILEAGE & 10 YEARS. DEALER REPLACED FRONT CROSSMEMBER 02/2017 WITHIN COVERAGE PERIOD BUT CLAIM CONDITION AT TIME OF REAR CROSSMEMBER DIDN'T ALSO WARRANT REPLACEMENT DESPITE LACK OF METAL STRUCTURE TO WALLS OF CROSSMEMBER AND HAVE DECLINED TO EXTEND REPAIR TO AN OBVIOUSLY LONG EXISTING PROBLEM OF REAR CROSSMEMBER CONDITION.

REPLACED FRONT TIE RODS, SWAY BAR LINKS AND PASSENGER SIDE CONTROL ARM 1 YEAR AGO. NOTICED LOTS OF NOISE AND VIBRATION COMING FROM UNDER THE FRONT OF THE CAR. BROUGHT IT TO THE DEALER WAS TOLD IT NEEDED DRIVER SIDE CONTROL ARM AND REAR CONTROL ARMS BUT THE CROSS MEMBER AND SUB FRAME WERE SO RUSTED OUT HE TOLD ME THAT THE VEHICLE WOULD STILL BE UNSAFE TO DRIVE EVEN WITH NEW PARTS. THE COST OF REPLACING THE CROSS MEMBER AND SUB FRAME WOULD MORE THAN EXCEED THE VALUE OF THE VEHICLE

WHILE COMING TO A STOP, AT A LIGHT IN HEAVY RUSH HOUR TRAFFIC, UPON APPLYING THE BRAKES FELT SHARP JERK IN STEERING WITH A LOUD SNAP NOISE. NOT KNOWING WHAT IT WAS WHEN LIGHT CHANGED AND I PROCEEDED FORWARD APROX. 2-3FT WHEN CAR CAME TO A SUDDEN STOP JERKING TO THE LEFT. IMMEADIATELY PLACED CAR IN PARK AND LOOKED OUT DRIVER SIDE WINDOW TO SEE FRONT LEFT WHEEL ANGLED BACK APROX 35 DEGREES AND JAMED INTO FENDER WELL. CALLED TOW COMPANY AND POLICE ARRIVED TO DIRECT AND DIVERT TRAFFIC, NO POLICE REPORT MADE BY POLICE BECAUSE NO INJURIES OR OTHER VEHICLES INVOLVED. TOW TRUCK DRIVER & POLICE BOTH STATED I WAS FORTUNATE, BECAUSE HAD I BEEN GOING DOWN THE ROAD WHEN IT HAPPEND IT COULD BEEN VERY SERIOUS AND/OR FATAL TO NOT ONLY ME BUT OTHERS AS WELL. CAR TOWED TO NEAREST REPAIR SHOP WERE IT WAS DISCOVERED THAT SUBFRAME ASSEMBLY HAD ACTUALLY RUSTED/ROTTED THROUGH ON LEFT FRONT END OF VEHICLE AND BROKE WITH EVERYTHING ATTACHED TO IT (STEERING LINKAGE, LEFT AXLE, TIE ROD, ETC.) COMING LOOSE. RESEARCHED ONLINE AND FOUND THERE HAND BEEN A SERVICE BULLETIN 23-012-14 ISSUED FOR FRONT AND REAR CROSSMEMBER CORROSION AND LOOKING AT OTHER FORUMS (IE MYJEEPCOMPASS.COM) AND SAFECAR.GOV AS WELL. CONTACTED JEEP CUSTOMER SERVICE GIVEN CASE #34535927.HAD TO PAY TO HAVE CAR TOWED AGAIN, THIS TIME TO A JEEP DEALER TO INSPECT AND CONFIRM SUBFRAME FAILED. WHEN I ASKED WHY THERE WASN'T A RECALL INSTEAD OF JUST A SERVICE BULLETIN THAT NOBODY SEES EXCEPT THE DEALER I COULD NOT GET A STRAIGHT ANSWER. JEEP DID AGREE TO COVER CROSSMEMBER REPLACEMENT AFTER CONFIRMED, BUT NOT TO PAY FOR THE PARTS THAT WERE DAMAGED FROM THE FAILURE OF THE CROSSMEMBER WHICH CAME TO $844.81 I HAD TO PAY. I THINK THAT WOULD BE A SMALL PRICE FOR THEM TO PAY IN LIGHT OF WHAT THE COST COULD AND WOULD HAVE BEEN TO THEM FOR SERIOUS INJURIES AND/OR FATALITY RELATED TO THEIR KNOWN DEFECT. NOW I GET STUCK PAYING FOR THEIR DEFECT.

OUR 2007 JEEP COMPASS HAS BEEN STALLING COMPLETELY (ENGINE SHUTS OFF) SHORTLY AFTER WE FILL UP THE GAS TANK. THIS ISSUE HAS BEEN OCCURRING FOR AROUND ONE YEAR. IT HAS HAPPENED WHILE DRIVING OR STOPPED AT A TRAFFIC LIGHT, LESS THAN A MILE FROM THE GAS STATION, USUALLY WITHIN A FEW MINUTES OF PUMPING THE GAS. WE FEAR FILLING UP THE TANK TO THE TOP BECAUSE THE CAR HAS STALLED IN LANES OF TRAFFIC. IN THE BETTER CASES, IT STALLS AT A RED LIGHT. THIS IS A DANGEROUS SITUATION. WE WERE ENCOURAGED TO FILE THIS REPORT AFTER CORRESPONDING ONLINE WITH OTHER JEEP OWNERS WHO EXPERIENCED THIS EXACT SAME ISSUE.

DEC 2015- MY CAR MECHANIC FOUND ROTTED OUT FRONT END SUB-FRAME/ CROSS MEMBER'. HE KNEW ABOUT A RECALL FOR THIS ISSUE SO I WAS ABLE TO GET IT FIXED. ( IMPT PLS NOTE: CHRYSLER HAD NEVER REACHED OUT TO LET ME KNOW ABOUT THIS- EVEN THOUGH WHEN I LOOK UP THE RECALL FOR CORROSION IT'S CLEARLY LISTED ). NOR DID CHRYSLER TELL ME THE REAR CROSS MEMBER WAS ALSO ON RECALL AND WOULD LIKELY BE NEEDED AND SHOULD GET IT DONE BEFORE THE SEPT 2017 END OF WARRANTY. FORWARD TO APRIL 2018 - I DISCOVER REAR CROSS MEMBER SUB FRAME IS BADLY RUSTED OUT. CALLED CHRYSLER CUSTOMER SX THEY TELL ME THAT IT'S RECALL WARRANTY RAN OUT SEPT 2017- SO THEY WILL NOT COVER THE REPAIR THIS TIME. I FEEL CHRYSLER IS RESPONSIBLE FOR THIS REPAIR AS THEY DID NOT TELL ME ABOUT REAR END PROBLEM WHEN I COULD HAVE HAD IT FIXED BEFORE THE UNBEKNOWNST TO ME END OF THE EXTENDED WARRANTY IN SEPT 2017! I SEEK YOUR HELP TO REVIEW MY COMPLAINT AND REQUEST TO OFFER LEGAL REASONS THAT WILL CHRYSLER HONOR THE RECALL WARRANTY. WHICH WAS VALID FOR SALT BELT STATES- LIKE MA WHERE I LIVE. I BELIEVE THE REFERENCE # IS 23-012-14.