2021 Jeep Cherokee

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

While breaking in heavy freeway traffic the right rear tire began to wobble heavily causing loss of control and nearly causing an accident. Took the vehicle to a dealership repair facility and they took a photograph and advised me of the “extremely hazardous” nature of their findings. A bracket support bolt was missing and the second bolt had never been connected to the bracket. Since the vehicle is under factory warranty the dealership contacted the factory representative and told me that the have denied the claim because this couldn’t have happened on its own, inferring that I or someone else modified it. This decision was made despite the picture (which the dealership provided them) clearly showing the undercoating (installed 2-3 days after my purchase 05/15/2021) on the factory installed bolt had not been disturbed. I have reviewed this situation with 3 mechanics and one manufacturing engineer and all have agreed that this is a very dangerous factory flaw/oversight. The manufacturer (representative) trying to deflect blame and not being forthcoming with the severity of this situation makes it of greater concern. I hope this condition has not been repeated on other vehicles because it’s been 5 days and I’m still rattled by it.

The first time it happened was 9/23/2022. I was accelerating away from a traffic light, going to make a left turn, and warning lights came on and the car didn't want to go. The orange check engine light was on, there was a red symbol of a throttle venture and several other orange lights and the car was in limp mode. I restarted the car and the red venture light was out and only the check engine light was on and the car was out of limp mode. A week later 9/30/2022, the same thing happened. I was making a left turn at a light and the lights came on and it went into limp mode. I restarted the car and it was out of limp mode. Just up the street I was making a left turn across traffic and as I went the car again went into limp mode with the red and orange lights on. This time it left me in the middle of a 3 lane road trying to get across. I was almost T-Boned. I took the car to the dealer and they were unable to duplicate the problem. They had the car for a week., 20/5 - 10/12/2022. Then today, 10/18/2022, the same thing happened. The red venture light came on, the orange check engine light came on and some other warning lights came on. One was the traction control light in orange. I was making a left turn out of a shopping center at a light and as I started to go I almost stopped when the car went into limp mode. I tried restarting 3 times and the lights stayed on. I drove it to the Jeep dealer and had them read codes before it was shut off. This could be very dangerous if it happens as someone is trying to cross traffic or on the highway.

After approximately 30 minutes of operation, the vehicle begins to develop an intermittent steering play. The best way to describe it is like when a torque wrench reaches the torque setting and breaks. A slight steering correction suddenly breaks a small amount. It makes maintaining lane position much more difficult. The condition also seems to be induced when descending down a grade. It becomes noticeable at speeds above 45 MPH. I have taken the vehicle to both Jeep dealerships in Tucson, AZ and I opened a STAR case. The vehicle checked out normally through physical and computer diagnostics. The dealerships had a hard time re-creating the problem as one dealership would not drive it on the highway and the other dealership didn't have available driving situations to accurately recreate the problem. One service, advisor, however, stated he did notice the play that developed after the vehicle had been running. After spending extensive time and resources trying to get the problem identified, I have decided to pause my efforts to get it solved.

In May 2021 I leases a brand new car. In Jan 2021 I was driving my car and at a busy intersection, my car stalled. I just got a full tank of gas but the low fuel tank light came on. The car would not turn off, the clutch was stuck and I could not shift out of any gear. I brought my car in to the service center where I bought my car and let them know that I think electrical issues were causing problems with my fuel gauge and my clutch. They held on to my car from Jan 20-Mar 28th they could not say what electrical problems caused my car to stall or my fuel tank to register as low but they gave me a whole new transmission. At this time I had only about 2,700 miles on the car. Less than a month later I stalled again on a busy road but I was able to pull the car over and waited for a family member to arrive to help. After letting the car sit for a little I was able to start the car again however the low fuel light came back on and the engine light came on. Additionally this time I was not able to shut off the car, radio, blinkers did not work, as well as break lights did not work. I brought the car back in and expressed my concerns about the electrical problems causing saftey issues on April 20 2021. I drove to the dealership with my hazards in which it stalled 3 times on my way there. They had my car til April 26 and said a cluster of alerts came up and the reset them but they couldn't guarantee it wouldn't happen again. Only one day later I started my car to find the fuel tank alert on again and the car not being able to turn off and brake lights, signal lights were not working and the windshield wipers going crazy. I then called a tow truck to tow my car as it was unsafe to drive. Now my car has been in the shop since April 27 almost 50 days and counting and they still can't find what is causing the issues. They want to release my car again but cannot guarantee it will not happen again. I am terrified to drive the car as nothing was fixed and very unsafe.