2021 Jeep Cherokee

Vehicle is a 2021 Jeep Cherokee Latitude Lux equipped with a 1-speed Power Transfer Unit (PTU) / Active Drive I system. The vehicle experienced an abrupt failure of the AWD system, triggering an immediate "Service 4WD" warning light on the dashboard. Dealership diagnostics confirmed trouble code C14A7-97 (Power Transfer Unit Rear Axle Motor Circuit - Component Internal Failure), requiring a complete PTU replacement estimated at $2,200. This vehicle is currently excluded from Safety Recall 40D (NHTSA Campaign 26V290000) solely because it utilizes a 1-speed PTU rather than a 2-speed PTU. However, code C14A7-97 confirms that the 1-speed units are suffering from the exact same internal mechanical and electrical component failures described in the active recall. The vehicle has been forced into permanent front-wheel-drive mode, causing a noticeable drop in handling and acceleration performance. This mechanical failure presents a sudden loss of drive power and a severe vehicle rollaway risk if the electronic parking brake is not manually cycled. NHTSA should investigate and expand Recall 40D to include 1-speed PTU Jeep Cherokees, as they share the same defective internal components and safety hazards.

I have filed a reimbursement twice now for recall 26V290000 (FCA Recall 40D). I had this repaired in August of 2025. Both times I have submitted the claim it has been denied because of no remedy available. I am just asking for a reimbursement and I think they are just using this as an excuse not to pay the bill. My reference claim number is 97934186.

Twice in the past year, the vehicle stalled after coming to a stop at a red light. The morning after the most recent incident, the car would not start. I had it towed to the dealership. That was Luther Brookdale Dodge, Jeep and Ram in Brooklyn Center, Minnesota. Two weeks ago, I began to intermittently see the message '4WD Unavailable - Service Required'. I brought it yesterday, and was told that the Power Transfer Unit was in need of replacement. I travel as an special education case manager and teacher quite a distance every day to work. The roads in the wintertime can be quite challenging on which to travel. This vehicle should be included in the list of affected vehicle trims that are listed for the multitude of Jeep vehicles part of the PTU related recall. I need to know that the vehicle is being repaired with a part that is safe, not the same PTU used originally, in manufacture, which has been found to be unsafe.

I own a 2021 Jeep Cherokee Trailhawk that is included in the PTU safety recall involving sudden loss of motive power and/or loss of the PARK function. My vehicle began exhibiting the exact symptoms of this recall in April 2026 and has been undrivable since that time. The recall was announced in May 2026, but Stellantis has still not provided a repair remedy. As of today, my vehicle has been out of service for approximately four months due to the recalled condition. I have received the recall notification letter, but it continues to state that no remedy is available. This has left me without the use of my vehicle for an extended period despite an acknowledged safety defect. I am requesting that NHTSA investigate Stellantis’ failure to provide a timely remedy for this safety recall. My vehicle has been undrivable since April 2026 because of the recall condition and remains unusable due to the lack of an available repair. This vehicle CANNOT be safely driven.

I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded braking while driving at speed. Without any warning the car slams on the brakes creating an immediate risk of a Rear end collision. Diagnostic scans show multiple critical failures: PO128 (the initial warning of a computer communication issues). Dealership (Echo Park) refuses to fix with the proper OEM part and denies my warranty, (I called it in on day 15 on my Warranty, 01/28/26) I let them know the fans were loud, RPMs fluctuating, tailpipe full of black soot and making a loud sputtering, this is burning up my fuel fast. My appt was on 02/10/26 They said there was nothing wrong with it. A couple weeks go by and then the check engine light turned on (after my Warranty) i took it back on 03/19/26, They visually verified the code, said I had to pay out of pocket to fix it with an aftermarket part not the OEM part. They set up an appt for 03/25/26. UO128 (lost communication with brake control module) and C008E-00(ECU internal performance). These codes are directly linked to the NHTSA safety investigation PE22- 009. When I took the vehicle to Allways [XXX] on March 23, 2026, the Service Department refused to perform a safety inspection without an upfront payment, despite the vehicle having exposed wiring in the steering column and part of an active federal safety probe. As a small business owner (Maid To Sparkle) grandmother who transports a [XXX] daily, I am now stranded with a vehicle that is unsafe to drive due to a documented a manufacturer defect. While at the dealership I was simultaneously on the phone with Jeep Customer Care. Despite the vehicle being under federal safety investigation for the exact ghost breaking I am experiencing both the dealer and corporate representative denied assistance and refused a safety inspection without an upfront fee This shows a coordinated refusal to address a documented safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent while in the process of performing a stress test drive. There was a popping sound from the ignition, and it stopped on the interstate. Upon opening the hood, he noticed smoke and flames, and the vehicle fully ignited and caught fire. The fire department was on the scene to extinguish the fire and determined that the cable installation or hose installation failure of equipment/leak resulted in an electrical fire. There was no reported crash, air bag deployment, or police report filed. The local dealer was contacted, who referred to the manufacturer and the NHTSA hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The vehicle was deemed a total loss by the insurance company.

The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmission Oil Cooler Hose, NHTSA 21V-310) that had not been properly repaired. Jeep dealership documentation dated October 17, 2025, shows the recall was only “inspected” but no repair was completed. Within 30 days of purchase, the check engine light began turning on and off intermittently, and an AutoZone diagnostic (Code P0934 – Hydraulic Pressure Sensor Circuit Low) confirmed a powertrain failure related to the transmission system. The defect affects hydraulic pressure and gear shifting, creating an unsafe driving condition that risks transmission failure while in motion. The issue has been confirmed by both AutoZone and the Jeep dealership but not repaired. Dealer and warranty administrator SilverRock have refused to provide repairs or a loaner vehicle. Both entities were notified that the vehicle is used by a disabled driver and child, and this refusal poses serious safety and accessibility risks. Despite multiple warnings, both companies continue to deny responsibility, violating federal recall obligations under 49 U.S.C. §§ 30118–30120 and creating an ongoing risk of engine/transmission failure while driving. Related complaints are active with the Indiana Attorney General (Case #11811118) and the Federal Trade Commission.

UNKNOWN purchased a used 2021 Jeep on July 3, 2025 received the CARFAX showing it passed all tests however, after I drove off the lot the engine sounded funny, took it back on July 10, they send the car to a Jeep dealer who stated it needed a new engine I also stated the AC smells funny, which they never addressed I finally got my jeep back end of Septemeber with new engine never heard a word from the Dealer even after 2 attempts to speak with them to get a full refund