2011 Hyundai Veracruz

THE VEHICLE HAS THE PROXIMITY START KEY. ON PAGE 5-6 THE INSTRUCTIONS MANUAL CLEARLY STATES THAT THE KEY MUST BE IN THE VEHICLE, THE IGNITION SWITCH MUST BE TURNED AND THE BREAK MUST BE DEPRESSED FOR THE CAR TO START. IT FURTHER STATES THAT THE CAR SHOULD BE SERVICED IMMEDIATELY IF ITS OPERATION DEVIATES FROM THE PRESCRIBED INSTRUCTIONS. THE CAR WILL START BY ONLY ADHERING TO THE FIRST TWO PARTS OF THE INSTRUCTION, WHICH IS TO HAVE THE KEY PRESENT IN THE CAR AND TURNING THE IGNITION SWITCH. THE DANGER IS IT STARTS WITHOUT PRESSING AND HOLDING THE BRAKE. THE INSTRUCTIONS FOR STARTING THE VEHICLE IS LOCATED IN A YELLOW WARNING BOX AND HYUNDAI STATES THAT TO IGNORE A WARNING CAN RESULT IN SERIOUS BODILY INJURY OR DEATH. *TR

THIS REPORT IS BEING FILED OUT OF MY CONCERN FOR THE TRANSMISSION'S INTEGRITY AND PERFORMANCE; A PROBLEM THAT DOESN'T SEEM TO EXIST TO DEALERSHIP MAINTENANCE PERSONNEL. WHILE MOST TRANSMISSION COMPLAINTS ARE NO DOUBT SPEED RELATED, THIS PROBLEM OCCURS WHEN THE CAR IS SLOWING OR DOWNSHIFTING. IT CONSISTENTLY "CLUNKS" AS THE CAR READIES FOR STOP. MY CONCERN IS THAT THE CLUNK WILL MANIFEST ITSELF AT HIGHWAY SPEEDS AND FAIL ENTIRELY. AND THAT IS A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. *TR

IN THE 2.5 YEARS I'VE OWNED MY 2011 HYUNDAI VERACRUZ, 4 DOOR HANDLES HAVE BROKEN FROM THE INSIDE. THE FIRST HAPPENED WITHIN A YEAR OF OWNING THE CAR AND WAS THE DRIVER'S SIDE DOOR. THE HANDLE BECAME EMBEDDED INTO THE DOOR AND COULD NOT BE PULLED. THE DOOR COULD ONLY BE OPENED FROM THE OUTSIDE (OR BY ROLLING DOWN THE WINDOW AND REACHING MY ARM OUTSIDE THROUGH WINDOW AND PULLING ON THE HANDLE FROM THE OUTSIDE). THIS PRESENTS A SERIOUS SAFETY RISK IN THAT THE DRIVER IS UNABLE TO GET OUT OF THE VEHICLE QUICKLY IN AN EMERGENCY. THE DEALERSHIP REPLACED THE HANDLE AND SAID THEY HAD NEVER SEEN IT HAPPEN BEFORE. SINCE THEN IT HAS HAPPENED 3 MORE TIMES (PASSENGER DOOR, REAR DOOR ON PASSENGER SIDE, AND AGAIN ON DRIVER'S SIDE). I HAVE NO CHILDREN AND AM USUALLY THE ONLY ONE DRIVING THE VEHICLE, SO IT DOESN'T RECEIVE MUCH WEAR AND TEAR. WHEN THE REAR DOOR HANDLE BROKE, THE DOOR WAS UNABLE TO BE OPENED FROM THE INSIDE OR THE OUTSIDE. CAN YOU IMAGINE HAVING A CHILD IN THE CAR AND BEING UNABLE TO GET TO THEM? THIS TIME WHEN THE DRIVER'S SIDE DOOR BROKE AGAIN, IT ALSO QUIT RESPONDING TO LOCK/UNLOCK BUTTON PUSHES, MAKING THE SITUATION EVEN MORE UNSAFE. THE HYUNDAI DEALERSHIP HAS SAID THAT IT IS A POORLY DESIGNED PART AND THAT IT WILL CONTINUE TO HAPPEN BUT THAT THERE IS NOT A NEW PART AND THAT, ONCE MY WARRANTY EXPIRES, I WILL HAVE TO PAY FOR ALL OF THESE REPAIRS MYSELF. THEY ALSO HAD NO COMMENT ABOUT MY SAFETY CONCERNS WITH THE VEHICLE. HAVING THE DRIVER OR PASSENGERS BE UNABLE TO EXIT THE CAR QUICKLY IS A VERY SERIOUS SAFETY CONCERN AND THIS NEEDS TO BE ADDRESSED. MY EMAIL TO HYUNDAI USA HAS GONE UNANSWERED. *TR

FOLLOWING EMAIL SENT TO HYUNDAI DEAR SIR: I HAVE A 2011 VERCRUZ WITH 27499 MILES THAT I HAVE LOVED UNTIL JANUARY 19, 2014. WHILE TRAVELING AT 50MPH, THE CAR SUFFERED CATASTROPHIC LOSS OF ALL ELECTRICAL POWER: NO POWER STRAINING, NO POWER BRAKES, NO ENGINE POWER. IT COULD NOT BE RESTARTED. BY RESEARCHING THE NET, I HAVE LEARNED THAT THIS PROBLEM HAS BEEN DESCRIBED MANY TIMES BEFORE. AN OIL GASKET LEAKS THAT DRIPS OIL ON THE ALTERNATOR PRODUCING LOSS OF ALL ELECTRICAL POWER AND A DEAD ENGINE. MY DEALER, L------N HYUNDAI, DID THE REPAIR WORK, ONLY CHARGING ME FOR THE DEPLETED BATTERY. NOR WERE TOW CHARGES REIMBURSED. THEY CONCLUDED THAT OIL HAD LEAKED FROM THE GASKET, DESTROYING THE ALTERNATOR. I REGARD THIS HAS A SERIOUS SAFETY ISSUE. IF THE PROBLEM RECURS FOR ME, OR FOR OTHERS; SERIOUS INJURY OR LOSS OF LIFE COULD RESULT. I REQUEST THAT YOU ISSUE A NATIONAL RECALL AND PERMANENT FIX FOR THIS PROBLEM. I WILL BE CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. *TR ------ ---------

UNFORTUNATELY, I DO NOT KNOW THE EXACT FIRST DATE OF INCIDENCE, SO I PUT TODAYS DATE. SINCE PURCHASING MY 2011 VERACRUZ I HAVE HAD TO DEAL WITH THE TPMS LIGHT TURNING ON FREQUENTLY WHILE I AM DRIVING. ON MORE THAN ONE OCCASION I HAVE BROUGHT THE CAR TO THE SERVICE DEPARTMENT AND EACH TIME, THERE HAS BEEN NOTHING WRONG WITH THE SYSTEM. AS WAS REPORTED TO ME BY MY SERVICE ADVISOR, THERE IS A KNOWN DEFECT THAT THE TPMS LIGHT GOES ON WHEN SOMETHING IS BEING CHARGED. AS SILLY AS THIS SOUNDS, I UNDERSTAND THAT IT IS NOT THE SERVICE DEPARTMENTS PROBLEM, SO I ONLY CHARGE WHEN NECESSARY. HOWEVER, THE TPMS LIGHT CONTINUES TO GO ON, EVEN WHEN THERE IS NOTHING IN THE CHARGER. WHEN THIS LIGHT TURNS ON, I IMMEDIATELY BECOME ANXIOUS AND CONCERNED ABOUT MY SAFETY AND THE SAFETY OF MY PASSENGERS. ACCORDING TO THE DRIVERS MANUAL, I SHOULD BRING MY CAR TO SERVICE ASAP WHEN THE LIGHT IS ON. AT THIS POINT, IT IS IMPOSSIBLE TO KEEP DOING THIS AS I WORK FULL TIME AND HAVE CHILDREN TO GET TO SCHOOL, WORK AND OTHER ACTIVITIES. > > > > TODAY, DRIVING WITH MY FAMILY, THE TPMS WENT ON YET AGAIN. WE WERE ON OUR WAY TO A DOCTORS APPOINTMENT AND HAD NO TIME TO STOP AT THE DEALERSHIP. SO WE DROVE TO THE DOCTOR, ALL STRESSED AND HOPING THAT IT WAS ONCE AGAIN A FALSE ALARM, WHICH,AS IT TURNED OUT, IT WAS. THERE IS NO RHYME OR REASON AS TO WHEN AND WHY THIS LIGHT GOES ON. MY BIGGEST CONCERN NOW IS, I HAVE COME TO THE POINT THAT I ASSUME IT IS A FALSE ALARM EACH TIME AND HOW WILL I KNOW WHEN IT IS A LEGITIMATE WARNING! > > > > AT THIS POINT, I NO LONGER HAVE ANY CONFIDENCE IN THIS CAR. I AM CONSTANTLY ON EDGE, WAITING FOR THE TPMS LIGHT OR SOMETHING ELSE GOING WRONG. THIS IS VERY UPSETTING AS I HAVE ONLY HAD THE CAR FOR 2 1/2 YEARS. I DON'T KNOW WHAT TO DO ANYMORE.. I ALSO BELIEVE THAT HYUNDAI CORPORATION DIDN'T LOVE THE VERACRUZ EITHER, AS THEY ARE NO LONGER IN PRODUCTION. > > *TR

THIS VEHICLE SUFFERS FROM DESIGN/MANUFACTURE DEFECT. THE VALVE COVER GASKET IS DEFECTIVE. IT LEAKS OIL WHICH FOULS THE ALTERNATOR RESULTING IN CATASTROPHIC LOSS OF ELECTRICAL SYSTEMS INCLUDING TRANSMISSION FUNCTION AND STEERING CONTROL. ALL THIS OCCURRED DURING ORDINARY DRIVING RESULTING IN NEAR COLLISION AND TOTAL LOSS OF POWER REQUIRING EMERGENCY TOWING SERVICES. MY SERVICE EMPLOYEE WAS WELL AWARE OF THIS MALFUNCTION PREVIOUSLY REPORTED BY OTHER OWNERS. HE KNEW EXACTLY WHAT THE PROBLEM WAS AS SOON AS I DESCRIBED THESE EVENTS. I NOW HAVE FAR LESS CONFIDENCE IN THE RELIABILITY OF THIS VEHICLE! *TR

SINCE I PURCHASED THIS VEHICLE BRAND NEW , THE TPMS LIGHT COMES ON INTERMITTENDLY . TOOK THE CAR IN MULTIPLE TIMES AND HYUNDAI SAID THEY CANNOT FIX IT UNLESS THE LIGHT IS ON AT THE TO ME OF REPAIR , LOOKING AROUND THE WEB , JUST ABOUT ANYONE THAT OWNS THIS VEHICLE HAS THE SAME ISSUE , THIS IS A DISTRACTION WHILE DRIVING AND IF MY WIFE IS DRIVING SHE FREAKS OUT , ONE DAY THE WILL BE A PROBLEM FOR REAL AND IT'S JUST A ACCIDENT WAITING TO HAPPEN AND I WILL HOLD HYUNDAI RESPONSIBLE , WHY WAIT FOR THAT , PLEASE LOOK AROUND THE WEB AND YOU WILL SEE THAT MOST VERACRUZ OWNERS HAVE THE SAME ISSUE AND HYUNDAI IS DOING NOTHING ABOUT IT THANK YOU FOR YOUR TIME. *TR

WHEN OPENING THE DOOR, THE INTERIOR DRIVER'S DOOR HANDLE WAS CATCHING ON THE DOOR PANEL. THIS WENT ON FOR SEVERAL MONTHS UNTIL I PULLED THE MECHANISM TO OPEN THE DOOR AND THE HANDLE BROKE. THE PLASTIC PART PHYSICALLY BROKE. I NOW HAVE TO ROLL DOWN THE WINDOW ELECTRONICALLY AND OPEN THE DOOR FROM THE OUTSIDE. EXITING IN AN EMERGENCY WOULD BE EXTREMELY DIFFICULT. *TR

NOTICED THE INTERIOR DOOR HANDLE NOT OPENING THE DOOR WITHOUT PULLING COMPLETELY OUT TO THE END OF IT'S TRAVEL. IT BROKE COMPLETELY AND HAVE TO LOWER THE WINDOW TO OPEN THE DOOR WITH OUTSIDE HANDLE. DEALER AGREED TO REPLACE HANDLE UNDER WARRANTY BUT HAD TO ORDER PARTS. EXITING THE CAR IN AN EMERGENCY COULD BE VERY DIFFICULT! *TR