2013 Hyundai Veloster

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO WEBB HYUNDAI MERRILLVILLE (1000 81ST AVE, MERRILLVILLE, IN 46410, (219) 736-2277) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,111.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT. THE CONTACT TOOK THE VEHICLE TO JOHN O'NEIL JOHNSON HYUNDAI (2001 HIGHWAY 39 NORTH, MERIDIAN, MS 39301, (601) 621-5100) AND WAS INFORMED THAT A NEW AIR BAG WAS NEEDED AT THE COST OF $530. THE REPLACEMENT AIR BAG DID NOT WORK AND THE DEALER HAD TO ORDER ANOTHER ONE. THE NEW AIR BAG MALFUNCTIONED AGAIN SO THE DEALER ORDERED A SPRING FOR THE REPAIRS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 42,000.

WHILE DRIVING, MY STEERING WHEEL WILL BEGIN TO SHAKE. THIS HAS BEEN OCCURRING FREQUENTLY, DURING MOMENTS WHILE I'VE DRIVEN STRAIGHT AND HAVE TURNED. REGARDLESS OF THE POSITION OF MY WHEEL, IT HAS INCREASINGLY BEGAN TO SHAKE, AS IF THE WHEEL IS OUT OF PLACE. THE WHEEL HAS BECOME LOOSE. I VISITED A HYUNDAI DEALERSHIP, AND THEY IDENTIFIED THE ISSUE, RELATING IT TO A SMALL, PLASTIC PART IN THE WHEEL. THE DEALERSHIP TOLD ME THAT HYUNDAI ISSUED RECALLS FOR THIS EXACT PART IN OTHER HYUNDAI VEHICLES, JUST NOT THE VELOSTER. IT IS THE SAME PART IN OTHER HYUNDAI VEHICLES, ONE THAT HAS BEEN RECALLED IN THOSE MAKES AND MODELS, BUT HYUNDAI HAS YET TO ISSUE A RECALL FOR THIS EXACT PART IN THE VELOSTER MODELS. THIS ISSUE HAS MADE IT INCREASINGLY DANGEROUS TO DRIVE, AS THE DEALERSHIP VERBALLY TOLD ME THAT EVENTUALLY, THE STEERING WILL MAY DISCONNECT FROM THE VEHICLE.

I WAS DRIVING MY 2013 HYUNDAI VELOSTER TURBO ON A SMALL ROAD, AS I PULLED AWAY FROM A STOP SIGN I HEARD LOUD METALLIC GRINDING AND SCRAPING SOUNDS, THE VEHICLE LOST POWER AND I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND TURNED THE VEHICLE OFF. CHECKED UNDER THE VEHICLE AND FOUND OIL SPRAYING FROM THE ENGINE BLOCK. VEHICLE WAS FOUND TO HAVE A BLOWN ROD AND A HOLD IN THE ENGINE BLOCK AND WAS TOWED TO SUSSMAN HYUNDAI OF WILLOW GROVE PA WHERE I WAS INFORMED OF RECALL 19V-204 #182. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THE VEHICLE NEEDED A NEW ENGINE DUE TO THE BLOWN ROD THAT LEFT A HOLE IN THE ENGINE BLOCK AND IT WAS LIKELY THAT IT WOULD BE COVERED UNDER THE RECALL. THE VEHICLE STAYED AT THE DEALERSHIP FOR OVER A WEEK WHILE PICTURES WERE TAKEN AND SENT TO HYUNDAI CORP, HYUNDAI DECLINED TO ASSIST WITH THE ISSUE SAYING THE VEHICLE WAS OUT OF WARRANTY. I CONTACTED HYUNDAI MOTOR AMERICA FOR FURTHER ASSISTANCE, I WAS TOLD TO LEAVE THE VEHICLE AT THE DEALERSHIP AND WAS GIVEN CASE #15862961 HYUNDAI MOTOR AMERICA HAS BEEN VERY UNRESPONSIVE. IT'S BEEN OVER 3 WEEKS WITHOUT ANY OFFICIAL NOTICE. I WAS LUCKY THAT THIS ISSUE DIDN'T HAPPEN AT HIGHER SPEEDS, I EASILY COULD'VE BEEN HURT OR KILLED DUE TO THE ENGINE MALFUNCTION. VEHICLE HAD 89K MILES WHEN THE ISSUE OCCURRED.

TO WHOM IT MAY CONCERN, MY 2013 HYUNDAI VELOSTER STARTED HAVING ISSUES ON 5/14/19 SO I SCHEDULED A SERVICE APPOINTMENT FOR 5/16 AT MURDOCK HYUNDAI. DURING MY SERVICE VISIT I WAS NOTIFIED BY THE SERVICE DEPARTMENT THAT THERE WAS A RECALL (#182) ON MY CAR BUT THEY CURRENTLY DID NOT HAVE A FIX FROM HYUNDAI AT THAT TIME. MY CAR WAS PARKED FROM 5/16/19 TO 6/3/19 WHEN I WAS FINALLY ABLE TO TAKE IT BACK TO MURDOCK HYUNDAI TO HAVE THE RECALL ISSUE FIXED. THE SERVICE DEPARTMENT UPDATED THE DEFECTIVE SOFTWARE AND MY CAR DROVE PERFECTLY. THE NEXT DAY WHILE DRIVING MY CAR HOME FROM WORK IT STARTED HAVING THE SAME ISSUES AS IT DID BEFORE THE UPDATE. I CONTACTED THE DEALERSHIP AND THE SOONEST THEY COULD GET ME BACK IN WAS 6/7/19 SO AGAIN I WAS NOT ABLE TO DRIVE MY CAR. THE SERVICE DEPARTMENT INSPECTED THE VEHICLE AND DETERMINED THAT MY FUEL INJECTOR AND SPARK PLUG/COILS WERE DAMAGED AND NEED REPLACEMENT. ON 6/11/19 I SPOKE WITH A GENTLEMAN NAMED SEAN AT THE NATIONAL CONSUMER AFFAIRS FOR HYUNDAI REGARDING THE REPAIRS NEEDED AND I WAS TOLD THAT I WOULD RECEIVE A CALL BACK AFTER HE REACHED OUT TO THE SERVICE DEPARTMENT AND I HAVE NOT HEARD ANYTHING BACK. I SENT HIM A FOLLOW UP EMAIL ON 6/18/19 AND STILL NO RESPONSE. IT HAS BEEN OVER 30 DAYS SINCE THIS ISSUE BEGAN AND IT'S STILL NOT RESOLVED. I WORK FULL TIME AND HAVE BEEN RELYING ON PUBLIC TRANSPORTATION BECAUSE I AM NOT ABLE TO DRIVE MY VEHICLE WITHOUT CAUSING FURTHER DAMAGE. I DON'T BELIEVE THAT THE RECALL UPDATE FIXED THE PROBLEM AND HAS CAUSED DAMAGE TO MY VEHICLE. ANY ASSISTANCE YOU CAN PROVIDE IN RESOLVING THIS WOULD BE GREATLY APPRECIATED.