2014 Hyundai Azera

Received recalled letter in mail for car almost 9 months ago. Hyundai has yet to issue fix. 9 months to fix a potential life threatening issue is ridiculous. To top things off we are told to continue driving the car even though it will eventually explode into a fireball of a mess after enough brake fluid leaks into electrical components. We have a 9 month old baby and the Hyundai Azera is considered our “family car”. Fix this asap! You’re putting families in danger. Either fix or supply families with a loaner car. Additionally, the advice from the car company is to leave car outside to avoid your house catching on fire. We are told to keep cars outside knowing these specific cars are theft liabilities.

The contact owns a 2014 Hyundai Azera. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

AT 120K MILES, UPON START, VEHICLE ENGINE BEGAN MAKING A CLICKING SOUND. NO ENGINE LIGHT HAD APPEARED IN VEHICLE. VEHICLE CONTINUED MAKING CLICKING SOUND AND BEGAN TO STALL WHEN DRIVEN OVER 40MPH. BEFORE VEHICLE COULD EVEN BE SEEN FOR AN APPOINTMENT WITH REPAIR SHOP, VEHICLE COMPLETELY DIED WHILE DRIVING ON HIGHWAY. WAS ABLE TO COAST TO SIDE OF THE ROAD AND WAIT FOR ASSISTANCE TO REPAIR SHOP. UPON REVIEW, ENGINE COMPLETELY SEIZED AND DIED. NO INDICATION OF ENGINE ISSUES NOTED THROUGH DASH LIGHTS. SEEMS CONSISTANT WITH OTHER HYUNDAI ISSUES CONCERNING ENGINE FAILURE.

Day 1: Vehicle engine began to make a knocking sound…engine light never came on. Vehicle when at higher speed would make a really loud knocking sound so it had to be driven under 50mph. Within 3 days, vehicle completely cut off in traffic and coasted into parking lot of nearby store. Had to be towed to mechanic in which they informed the engine locked up and could not be repaired. I was quoted a cost of almost $10k for a new engine. I have seen there have been other Hyundais recalled for the he same issue, but not the model I drive. The car only has 120,377 miles and I can no longer drive it. I was left stranded and could have been injured as the engine light never came on to warn of an impending issue.

While driving, the steering became suddenly loose and nearly took me off the road. I was able to get the vehicle the short distance home, but the steering wheel now feels broken and detached. There was no warning. The passenger airbag light stays on all the time. I have found that both issues and parts are actually covered in other years, but not mine, which I have confirmed with a local dealer. With only 68800 miles, these should both be fully covered manufacturer repair since they are safety-related and there are numerous similar reports. There was no "crash" or "injury" per the questions below, BUT there should have been, and there was not, only because I was able to regain just enough control of the car to avoid a crash. If someone else was driving, it would most certainly have been a crash with injuries, possibly involving other vehicles if I didn't happen to be close to home and the only car around at the time. Based on my experience so far, I don't think I will be owning or buying any Hyundai products any time soon and will likely sell this one if I can get it repaired. It is sitting in my garage useless right now. I have now submitted a contact request to hyundaiusa.com asking for them to cover these repairs, and will update with their response.

AFTER ABOUT 800 MILES, MY VEHICLE BEGAN MAKING A LOUD CLATTERING NOISE AT START UP. NOW AT APPROXIMATELY 15K MILES, THE VEHICLE HAS BEEN RETURNED TO THE PURCHASING DEALER TO RECTIFY THIS PROBLEM SEVERAL TIMES. A HYUNDAI REPRESENTATIVE DEEMED THIS LOUD OBTRUSIVE NOISE NORMAL. HE STATED IT IS A TIMING CHAIN TENSIONER THAT IS CAUSING THE NOISE. HE ALSO STATES THE TENSIONER HAS TO BE "PRIMED" DURING INITIAL START UP. I REPLIED, IF THIS IS THE CASE, WHY IT TOOK 800 MILES FOR THE NOISE TO BECOME AUDIBLE? HE REPEATED HIS STATEMENT BY SAYING THIS IS NORMAL. I THEN REPLIED, IN NO SHAPE FORM OR FASHION, THIS IS NORMAL. THE NOISE IS SO LOUD, THE REPRESENTATIVE AND NO CHOICE BUT TO SAY HE HERD IT, BUT NOW SAYS IT IS NORMAL. AFTER COMPLETING SOME IN-DEPTH RESEARCH ON HYUNDAI'S 3.3 LITER LAMDA ENGINES, THE CLATTERING NOISE HAS BEEN REPORTED COUNTLESS TIMES TO HYUNDAI. ALTHOUGH MY VEHICLE WAS PURCHASED NEW AND STILL REMAINS UNDER FACTORY WARRANTY, HYUNDAI HAS REFUSED TO CORRECT THIS OBVIOUS ENGINE DEFECT. NOW WHILE COMING TO A STOP, THE VEHICLE IDLES FINE, THEN THE RPM'S VIOLENTLY DROP TO AROUND 500. AFTER SEVERAL SECONDS, THE RPM'S RETURN TO ITS NORMAL, 750 RPM'S. I RETURNED THE VEHICLE TO HYUNDAI CONCERNING THIS PROBLEM. ONCE AGAIN, THEY DEEMED NORMAL. TO THIS DATE, HYUNDAI HAS REFUSED TO HONOR THE FACTORY'S WARRANTY ON ANY OF MY VEHICLE'S OBVIOUS ENGINEERING DEFEATS.