2013 Honda Pilot

HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP

WHEN THE BRAKES ARE APPLIED THE FRONT END STARTS TO VIBRATE AS THE CAR IS MOVING ON STREETS, ROADS, HIGHWAYS AND INTERSTATE HIGHWAYS. NOT DURING A TURN, YET. JUST MOVING FORWARD. THERE HAS BEEN NO ACCIDENT AS OF YET BUT, I AM FEARFUL THAT THE VIBRATION WILL NOT ALLOW THE CAR TO STOP IN TIME TO SAVE MY LIFE AS WELL AS WHO EVER I HIT. THIS IS A DANGEROUS SITUATION. THE PILOT WAS TAKEN TO THE LOCAL HONDA DEALERSHIP THIS MORNING. THEY CALLED WITH A BILL FOR 1,052.00 FOR COMPLIANCE BUSHINGS. THIS CAR IS SIX YEARS OLD WITH 61,026 MILES, WAY TOO YOUNG TO BE COSTING ME THAT MUCH MONEY FOR A 'FRONT / REAR STABILIZER', THAT SHOULD BE A PROBLEM AT MAYBE 200,000 MILES. WILL I EVER BUY ANOTHER HONDA? LET'S SEE!!!!! HMMMM. I'M THINKING ABOUT IT.

WHEN VEHICLE HITS "WASH BOARD" AREAS SUCH AS SMALL INDENTATIONS IN PAVEMENT OR SMALL POTHOLES IT GOES AIRBORNE(65-70 MPH) AND WHEN IT COMES DOWN THE BACK WHEELS AREN'T TRACKING THE FRONT WHEELS CAUSING VEHICLE TO LURCH TO ONE SIDE OR OTHER. DEALER SAYS THAT IS JUST THE WAY PILOTS ARE, TOP HEAVY, ETC. SAID BUSHINGS, SHOCKS, ETC ARE OK. VEHICLE JUST DOESN'T FEEL SAFE. TO ME IT COULD LOSE CONTROL IN WET WEATHER!

DESCRIPTION: PURCHASED VEHICLE USED . AT THE TIME OF PURCHASE LEFT FRONT BEARING WAS NOISY AND IT WAS REPLACED WITH BEARING P/N DL513267 MILES ON VEHICLE 68000. THE NOISE SEEM TO STOP, BUT AT 73000-76000 MILES THE NOISE STARTED ON RIGHT SIDE WHEEL DURING DRIVING, LOUDER AS SPEED INCREASED. ON MAY 15, 2017 DEALER HAD TO REPLACE RIGHT WHEEL BEARING. THIS IS A PROBLEM WITH HONDA PILOT'S WHEEL BEARINGS THAT NHTSA HAS INVESTIGATED. A RECALL IS NEEDED FOR SAFETY AND CONSUMER COST PROTECTION IN REPLACING THEM.

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THERE WAS A CONSTANT GRINDING AND RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER MORE THAN FIVE TIMES. THE TECHNICIAN INSPECTED AND TEST DROVE THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE TECHNICIAN PROVIDED SEVERAL REPAIRS THAT FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

VEHICLE PULLS TO THE LEFT. THE DEALER PERFORMED AN ALIGNMENT AFTER MY TEST DRIVE AND IT IMPROVED SLIGHTLY THOUGH TECHNICIAN INDICATED HE FOUND NOTHING. HAD VEHICLE ALIGNED BY DEALER AGAIN AT 5000 MILES AS IT WAS PULLING LEFT AGAIN. TECHNICIAN FOUND ALIGNMENT NEEDED CORRECTION. VEHICLE STILLS PULLS TO LEFT AND GETS WORSE THE MORE WE DRIVE IT. *TR

2013 HONDA PILOT. CONSUMERS WRITE IN REGARDS TO VEHICLE SHUDDERS, PULSATES AND VIBRATES INTERMITTENTLY DURING NORMAL DRIVING CONDITIONS. *SMD THE CONSUMER STATED THE SHUDDER, PULSATING AND VIBRATION OCCURRED INTERMITTENTLY DURING ANY AND ALL DRIVING CONDITIONS. THE CONSUMER WAS INFORMED BY HONDA REPRESENTATIVES AD TECHNICIANS THAT VIBRATION WAS CAUSED BY THE VARIABLE CYLINDER CONTROL SYSTEM AND IT USUALLY STARTED AFTER 1000 MILES. THE CONSUMER WAS INFORMED HONDA WAS WORKING ON A FIX, BUT MAY OR MAY NOT HAVE A SOLUTION IN THE FUTURE. ALSO, THERE WAS A VERY DISTINCT AND CONSTANT PULL TO THE LEFT IN THE STEERING SYSTEM. THE FUEL SYSTEM ALERT LIGHT ILLUMINATED AFTER THE TANK WAS FILLED WITH GAS. THE CONSUMER WAS INSTRUCTED BY THE DEALER, TO REMOVE AND REPLACE THE GAS GAP. THE ALERT LIGHT WENT OUT. THE CONSUMER STATED THE VEHICLE SHIFTED HARSHLY AND IT FELT AS THOUGH HE TRANSMISSION WAS FAILING. THE CONSUMER STATED THE PROBLEM BECAME WORSE AS TIME WENT ON. *JB