2026 Honda CR-V

To Whom It May Concern, I am submitting this complaint to report serious and potentially life-threatening safety defects involving my Honda vehicle. 1. Intermittent Failure of Crash Avoidance / Collision Mitigation System The vehicle’s anti-collision/crash-avoidance system has stopped functioning intermittently and without warning. This system is intended to provide critical safety protection, and its unpredictable failure significantly increases the risk of a collision. There is no consistent pattern or driver action that explains the system disengaging, which makes the defect especially dangerous. 2. Sudden and Unexplained Sunroof Explosion While Driving While driving at normal highway speed, the sunroof glass suddenly exploded outward without any impact from debris, other vehicles, or road hazards. There was no prior warning. Glass shattered violently, creating an immediate safety emergency that could have resulted in serious injury or loss of vehicle control. This incident was extremely frightening and posed a serious risk to myself, my passengers, and other motorists. Based on my research, similar incidents involving spontaneous sunroof shattering have been reported by other drivers, suggesting a possible systemic defect rather than an isolated incident. I believe these defects represent an unreasonable risk to public safety and warrant investigation. I respectfully request that the National Highway Traffic Safety Administration review this matter and take appropriate action to ensure driver and passenger safety. Thank you for your attention to this serious concern.

The hybrid battery fan is emitting a loud, high-pitched noise from the back of the vehicle while driving on the highway. It makes it difficult to drive and gives me a headache, which makes it difficult to focus and endangers my own safety and those around me. The dealership has acknowledged that this is an issue for my vehicle, but states that there is no solution offered by Honda at this time.

On the morning of my incident, I left my home at approximately 5:20 a.m. I entered the New York State Thruway at Exit 25 and continued onto I‑87 North. Around Exit 3, I encountered mixed precipitation and immediately activated the front windshield defroster. Although the center portion of the windshield eventually began to clear, the left and right sides remained completely obstructed. From Exit 3 through Exit 18—approximately 45 minutes of driving at reduced speed due to weather conditions—the defroster failed to clear the outer portions of the windshield. The visibility issue became severe enough that I was forced to pull over to address the problem. Notably, once the vehicle was stopped and turned off, the ice on the windshield began melting within about five minutes. This strongly suggests that airflow while driving (wind chill effect) is preventing the defroster from functioning properly. In more than 40 years of driving, I have never experienced a vehicle in which the defroster, set to high, could not clear the windshield after such an extended period. This is not an isolated occurrence. I have previously experienced similar issues with fogging, where the defroster clears only the center of the windshield while leaving the sides obstructed. I reported this concern to the dealership, but I was told the system was “operating within specifications.” If the system is truly operating within specifications, then the specifications themselves appear to reflect a design flaw. A defroster that cannot maintain safe visibility across the full windshield during normal winter driving conditions represents a serious safety defect. Additionally, I have found multiple reports from other Honda owners describing the same issue, indicating this may be a broader problem affecting this model. Given the severity of the visibility obstruction and the potential risk to driver and passenger safety, I am requesting that this issue be formally investigated and addressed.

Sudden Unintended Acceleration (SUA) I was pulling into a parking spot in a parking structure. I was coasting into the spot and applied the brakes. Upon releasing the break and allowing the car to coast, it unintentionally lurched forward with some acceleration even though I did not press on the gas petal. This results in the car lurching forward and hitting the parking garage wall. A call to the dealer indicated there is no reported problems of this kind and there are no recalls. There were no symptoms or lights indicating a potential problem. Car is only 4.5 months old and purchased new. This was the first instance of this happening.

Date of Incident: February 6, 2026 Time: Approximately 2:30 PM On February 6, 2026, at approximately 2:30 PM, I came to a complete stop at a stop sign. As I began making a turn, the vehicle suddenly and unexpectedly accelerated without my intention to increase speed. This unexpected acceleration caused the vehicle to strike a small tree. The vehicle sustained damage to the passenger-side front area. No other vehicles or individuals were involved. I was not injured. Component/System Suspected: Possible unintended acceleration related to the engine, throttle, or electronic acceleration control system. Exact cause UNKNOWN. The vehicle is available for inspection upon request. Safety Risk: The sudden acceleration placed my safety at risk and could have resulted in serious injury or a more severe accident if other vehicles or pedestrians had been present. Dealer Inspection: On February 7 at 9:30 AM, my husband and I took the vehicle to Honda West, the dealership where it was purchased in December. We explained the incident and requested a safety inspection. No diagnostic or technical tests were performed. The dealer only drove the vehicle approximately 4 miles and stated that everything appeared normal. Manufacturer Contact: On February 9, I contacted Honda Customer Service and opened a safety case (Case No. 16162399). I was told I would receive a return call within 24 hours. As of February 13, after calling daily, I have not received any follow-up. I was informed again that I may receive a call on February 17. Warning Signs Prior to Incident: No warning lights, messages, or prior symptoms were present before the incident. Request: I am requesting a full technical and safety inspection to determine the cause of this incident, as I am concerned about the ongoing safety of this vehicle.

In December, 2025 my brand new 2026 Honda CRV Hybrid began making a clicking noise on the steering wheel. I had the dealer work on it and they said I had a faulty cable reel and they replaced it. This past week I noticed the same clicking sound in the steering wheel. I had the dealership look at the car again today and they were not able to replicate the noise. The service advisor at the dealership said that they are getting a lot of 2026 Honda CRVs in the shop with this very issue. When my steering wheel made the clicking sound last week, my steering wheel was a little hard to turn so my concern is that my wheel will lock up, which could cause an accident.

This happened mid-Jan 2026. I started my car with the key to remote start to start defrosting it. I noticed that my driver side mirror was cracked vertically. There was no other damage or any spot that would have been an impact point. It had not been there the night before. It's available for inspection. The mirror is still usable but since it has a crack it is distorted and it takes longer to check my mirrors/blind spots before changing lanes. I looked it up online because I haven't had the car for very long. I saw many examples of people having the same issue and there vertical crack looked the same as mine. It has been an issue on CRVs for a few years and some people were able to get it covered under warranty. I did take it to the dealership and they claimed it was not a Honda bulletin yet so it could not be covered by warranty at this time. There were no warnings/etc. I included a photo of the mirror and the price I was given for the part when I came to the dealership about it since they said it would be out of pocket.

The infotainment display on my [2025/2026] Honda CR-V became stuck in an extremely dim state during daylight hours. While the menus, maps, and settings were nearly illegible, the backup camera continued to display at full, normal brightness when shifted into Reverse. I attempted a full system reboot (holding the power/volume knob) and adjusted the physical brightness dial on the instrument cluster, but the screen remained locked in the dim state. The system did not return to normal functionality until the vehicle was parked and shut off overnight. This indicates a deep software logic error that resists manual resets and only clears after a prolonged power-down cycle. This failure resulted in a significant safety hazard. The dimness rendered the navigation system unusable, causing extreme driver distraction as I had to take my eyes off the road to attempt to read the screen. The unpredictable nature of this glitch means it could recur at any time, potentially disabling access to critical vehicle safety information or navigation during transit. I performed a manual software reboot and cycled the ignition multiple times, yet the screen remained dim. The hardware clearly had the capacity for full brightness (as evidenced by the backup camera), but the software refused to restore daytime levels for any other function until the car performed a "deep sleep" cycle overnight.