2011 Honda CR-V

On Saturday, August 26, 2023 we were locked out of our 2011 Honda CR-V and had to call for assistance to get into the car. Neither of the key fobs worked and even attempting to unlock the drivers side door with the key did not work. Everything worked perfectly fine the day before. There were no issues whatsoever with the door locks prior to this. We called AAA, they got us in the car from the passenger side door. Drivers side door still would not open from the inside or outside of the car. Took it to the Honda dealer and was told it was the DOOR LOCK ACTUATOR. We did a little digging and discovered that there was a class action lawsuit regarding this that was filed in January 2013 and a recall on this part in this particular model in 2014. At that time, our door lock actuator was working, so they did nothing with it. But, many years later, here we are, it malfunctioned, and we are now out $853.30 to have the door lock actuator fixed as well as the Master Window Switch, which was broken by the dealer while attempting to get the drivers side door open. (There were no problems with windows prior to this either.) I have found MANY people online who have had to pay for this repair because Honda said nothing was wrong with this on their cars back when the recall was in place. My husband could have been trapped in the car had something happened on the road affecting the passenger side of the car. (Since he had to climb thru from the passenger side to get into the drivers side of the car.) And I don't feel it is right that ALL of the Hondas involved were not fixed back when they discovered a problem in 2013. There are A LOT of these cars on the road right now, and this is NOT SAFE.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was sent a recall notice fora SAFETY DEFECT that the rear frame that can deteriorate and trailing arm can fall off. I called the Honda of ILLINOIS dealer In Springfield Illinois to schedule an appointment for the recall and was told I would be put on a Waiting list and they only schedule 2 of these recalls per week. This vehicle is the only mode of transportation, and is driven on the highway to and from a nearby city 40 minutes away on a daily basis. There are children being transported in this vehicle and I am concerned for their safety. I called as soon as I received the recall notice in May and have yet to hear back from them as to when It can be repaired. This is a safety issue and I feel needs addressed . (update) they returned the call as I was typing this note and they tell me "there is quite a few people ahead of me that have this recall" This is unacceptable to have to wait over 60 days for a recall repair that is a safety issue!

I received an open recall notice via email on 1 May 2023 for my 2011 Honda CR-V. The notice stated that my vehicle was added to the open recall on 9 Apr 2023. My vehicle has been housed in the state of Virginia since August 2016 (7 years) that is affected by the recall NHTSA campaign number: 23V228, Honda code for recall: XDZ. Our family is active duty military and our vehicles are registered in the state of residence other than Virginia as required by law. I believe my 2011 Honda CR-V is affected by the recall and fear for my and my family's safety. For an unknown reason, the recall was removed from my vehicle. I contacted Honda Customer Service on 14 July 2023, requested Honda to escalate my concern, and I have been assigned a Honda case number by representative Jaslyn.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was at a corner waiting for traffic to clear so I could make a turn left. When I started to accelerate the vehicle started to hesitate and continued. The on coming car had to slam on their brakes and swerve to avoid hitting my passenger side. Since that time I had found out there was a service bulletin relating to this problem. Honda Service Bulletin 17-040. This is my granddaughters car and now I am reluctant to let her drive the vehicle. It is a very serious safety issue!! My frustration is that when I have discussed the issue with 2 different Honda dealers they didn't disclose there was a bulleting but rather recommended changing the transmission fluid and the information was confusing. One dealer recommended changing the fluid once and another recommended I change it three times at the same appointment. Since the incident I have had an opportunity to drive my other granddaughters 2011 Honda CRV and it is displaying the same shudder issue on acceleration and when you are at 40 miles and try to accelerate which she noticed. Obviously, if you were trying to pass another vehicle on a two lane highway and it started the shudder you would be involved in a head on crash resulting in serious injury or death. I believe there should be a recall to correct this problem. The cost to replace the torque converter is $3,000 +. The bulletin 17-040 states the affect vehicles are 2012-14. It needs to be revised to include 2011 Honda CRV vehicle. I found the bulletin myself through a group that shares information regarding Honda CRV vehicles. The bulletin was issued on May 20, 2017 06492 Version 1. The vehicle number for the 2011 Honda CRV is 5J6RE4H72BL017198

The contact owns a 2011 Honda CR-V. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side front doors were making an abnormal grinding sound. While depressing the lock button, the noise ceased. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that all four door actuators needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 230,000.