2011 Honda CR-V

HI. I HAVE A 2011 HONDA CRV. VIN # [XXX]. IT HAS A LITTLE OVER 98,500 MILES ON IT. I BOUGHT IT FROM SCHLOSSMANN HONDA CITY 3450 S 108TH ST, MILWAUKEE, WI 53227. IT WAS A LEASED VEHICLE BEFORE I PURCHASED IT. I HAVE NOTICED SINCE OWNING IT THAT IT CONSUMES OIL. I HAVE BEEN DOING SOME RESEARCHING ON THIS PROBLEM AND HAVE FOUND OUT THAT HONDA MOTORS HAVE BEEN REPORTED WITH THIS SUCH PROBLEM. MY QUESTION TO HONDA; 1.HOW LONG IS THIS WARRANTY ON MY VEHICLE FOR MOTOR AND DRIVETRAIN? 2.HOW DO I PROVE THAT IT CONSUMES OIL, SINCE I HAVE NO PRIOR RECORDS OF SERVICE FROM THE PAST? I DO ALL MY OWN WORK ON VEHICLES, IE; OIL CHANGES, AIR FILTER CHANGES, BRAKES & ROTORS REPLACEMENT, SPARK PLUGS, AND EVEN ADDING AIR TO THE TIRES AND PUMPING GAS. YOU DON'T NEED TO BE A CERTIFIED MECHANIC TO DO ANY OF THIS WORK. I'M NOT SAYING THAT EVERYONE IS CAPABLE OF DOING THIS KIND OF WORK, BUT I FEEL I AM. I HAVE ALWAYS WORKED MY OWN VEHICLES SINCE I WAS 16 YEARS OLD. I HAVE 42 YEARS OF EXPERIENCE WITH MAINTENANCE OF VEHICLES. I HAVE PROOF THAT IT CONSUMES OIL, AS I HAVE BEEN DOCUMENTING IT MYSELF. IT IS (1) QUART OF OIL DOWN IN 500 MILES SINCE I JUST CHANGED IT. I USUALLY HAVE TO ADD (3) QUARTS BEFORE MY OIL CHANGE IS EVEN AT 50% LIFE LEFT ON THE OIL LIFE MAINTENANCE DISPLAY ON THE DASH. I END UP CHANGING THE OIL EARLY, (BEFORE 3000 MILES OR 0% OIL LIFE) OF RECOMMENDED SCHEDULE OIL CHANGE. I USE QUALITY VALVOLINE OR MOBIL 1 OIL, SAE 0 ? 20W FULL SYNTHETIC OIL. I ALSO USE FRAN OIL FILTERS PH7317. I DON'T USE CHEAP OIL, OIL FILTERS, AIR FILTERS OR INFERIOR PRODUCTS IN MY VEHICLES. THE SAME GOES FOR MY HARLEY DAVIDSON. I LOOK FORWARD TO YOUR RESPONSE ON THIS MATTER. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR 2011 HONDA CR-V IS PART OF THE EXTENDED WARRANTY ISSUE WITH HONDA VEHICLES FOR EXCESSIVE OIL CONSUMPTION. WE HAVE OUR CAR SERVICED REGULARLY AT A LOCAL HONDA DEALERSHIP AND GO BY THE OIL LIFE MONITOR WHEN IT REACHES APPROXIMATELY 15-20%. WE HAD THE CAR SERVICED IN DECEMBER, 2015. ON A RELATIVELY SHORT TRIP IN EARLY APRIL, 2016 WE NOTICED SOMETHING ODD ABOUT THE CAR. TOOK THE CAR INTO THE REGULAR PLACE WHEN WE RETURNED TO FIND OUT IT WAS COMPLETELY OUT OF OIL. WE HAD OIL CHANGED AGAIN IN AUGUST, 2016 -- AGAIN COMPLETELY OUT OF OIL. WE TOOK THE CAR NUMEROUS TIMES TO HONDA FOR PROTOCOL TESTING OF OIL USAGE AT MEASURED MILE MARKERS. WAS TOLD REPEATEDLY THAT THE CAR WAS NOT WITHIN PROTOCOL LIMITS FOR FIXING, EVEN THOUGH IT COMPLETELY WENT THROUGH THE OIL TWICE IN A SPAN OF EIGHT MONTHS. THE CAR WAS SERVICED AGAIN ON OCTOBER 17, 2016 AND WE HAVE PUT IN 2.3 QUARTS OF OIL SINCE THEN. IN THE PROTOCOL TESTING STARTING AUGUST 10 TO OCTOBER 17, THE CAR USED 2.07 QUARTS OF OIL. WE ARE GETTING VERY CLOSE TO THE 125,000 EXTENDED WARRANTY LEVEL AND IT IS SO FRUSTRATING TO KNOW THERE IS A PROBLEM, BUT HONDA WILL NOT STAND BEHIND ITS PRODUCT. WE ALSO HAVE A 2004 HONDA CR-V THAT WE HAVE NEVER HAD TO PUT A DROP OF OIL IN -- JUST REGULAR SERVICE TO IT. WE DON'T KNOW WHO ELSE TO TALK TO ABOUT THIS, AND HAVE BEEN COMPLETELY DISSATISFIED WITH THE ANSWERS FROM THE LOCAL HONDA. WE WERE LOYAL HONDA CUSTOMERS -- NOW WE AREN'T.

VEHICLE BOUGHT NEW IN 2011 AND ONLY ONE OWNER. IN EARLY 2015, MY VEHICLE WENT FROM HAVING MY OIL CHANGED BETWEEN 5000 AND 7000 MILES TO BARELY MAKING IT TO 3000. VEHICLE MANUFACTURE RECOMMENDS SYNTHETIC OIL AND IS THE ONLY TYPE OF OIL THAT HAS EVER BEEN USED FOR THIS VEHICLE. NO OIL WAS LEAKING FORM VEHICLE AND NO EVIDENCE OF OIL LEAKAGE UNDER HOOD WHEN CHECKED. OIL CHANGED MULTIPLE TIMES WITH SAME RESULT. INFORMATION WAS RECEIVED FROM HONDA REGARDING EXTENSION ON WARRANTY DUE TO POSSIBLE HIGH OIL CONSUMPTION & WAS STATED THAT OIL CONSUMPTION TEST COULD BE COMPLETED AT HONDA DEALERSHIP. HONDA DEALERSHIP BEGAN TEST IN OCTOBER 2015 AND WAS COMPLETED IN FEBRUARY 2016. .8 QUARTS USED AFTER FIRST 1000 MILES, 1QUART USED AFTER 2000MILES AND .8QUARTS AFTER 3000MILES. AFTER EACH CHECK, 1 QUART OIL WAS ADDED BY HONDA DEALERSHIP. AFTER THIRD CHECK, I WAS TOLD BY SERVICE MANAGER THAT THIS DID NOT HONDA SPECIFICATIONS TO WARRANT REBUILD TO CORRECT PROBLEM IN ENGINE CAUSING HIGH OIL CONSUMPTION. WAS TOLD THAT THIS WAS NOT NORMAL BUT VEHICLE WAS STILL SAFE TO DRIVE. IN FALL 2016, I CONTACTED DEALERSHIP AGAIN REGARDING ISSUE & ALSO HAD TWO LIGHTS (CHECK ENGINE LIGHT & TRACTION LIGHT) COME ON AT THE SAME TIME. HONDA AGREED TO COMPLETE ANOTHER OIL CONSUMPTION TEST & CHECK LIGHTS. WAS TOLD THAT TIMING CHAIN HAD BEEN STRETCHED AND NEEDED TO BE REPLACED. HONDA SERVICE MANAGER WOULD NOT CONFIRM THAT TIMING CHAIN WAS STRETCHED DUE TO HIGH OIL CONSUMPTION EVEN THOUGH RESEARCH & OTHER MECHANICS SUGGEST OTHERWISE. HONDA CORPORATION WAS CONTACTED MULTIPLE TIMES & WILL NOT COMPLY WITH RETURNING CALLS, ANSWERING QUESTIONS, ETC. DIFFERENT ANSWERS ARE GIVEN FROM DIFFERENT PEOPLE WITHIN HONDA (HONDA CORPORATION & DEALERSHIP). WAS TOLD THAT CAR SHOULD NOT BE DRIVEN UNTIL TIMING CHAIN FIXED, BUT OIL CONSUMPTION TEST CAN NOT BE DONE IF VEHICLE NOT DRIVEN? *TR

THE VTC ACTUATOR IS AN ISSUE ON THIS CAR. THE "RECALL" LISTED FOR THIS VIN IS 36,000 MILES OR 3 YEARS, WHICHEVER COMES FIRST. THIS IS CRIMINAL AS NO ONE WILL EXPERIENCE THIS ISSUE WITHIN THAT TIME FRAME. IT LETS THE MANUFACTURER OFF THE HOOK. HONDA KNOWS THIS IS AN ISSUE AS IT AFFECTS MANY MAKES AND MODELS OF HONDA CARS (THERE IS EVEN A CLASS ACTION LAWSUIT FOR THIS PARTICULAR ISSUE FOR THE 2014 HONDA CRV). THE CAR GRINDS AT THE START, SOMETIMES NOT STARTING AT ALL, DUE TO HIGH OIL CONSUMPTION BECAUSE OF THE FAULTY VTC ACTUATOR. THE COST TO REPLACE THIS PART IS $750 AND DOES NOT EVEN SOLVE THE PROBLEM. IT HAS BEEN DOCUMENTED THAT THE PROBLEM CAN OFTEN REOCCUR AFTER ANOTHER 10,000 MILES. WE WERE ONCE PLANNING ON STAYING LOYAL HONDA CUSTOMERS, BUT THIS FRAUDULENCE HAS CONVINCED US TO SWITCH TO A DIFFERENT MANUFACTURER AND TELL EVERYONE WE KNOW TO DO THE SAME. *TR

AT TIMES WHEN I LIGHTLY APPLY THE BRAKES, IT FEELS LIKE IT IS TRYING TO ACCELERATE INSTEAD OF SLOW DOWN. IT DOES THIS FOR A FEW SECONDS. IT'S KIND OF LIKE A QUICK REV OF THE ENGINE. ALSO WHEN I LIGHTLY APPLY BRAKES, I FEEL A SMALL CLUNK OR A QUICK GRIP. THEN IT LETS LOOSE. IT FEELS LIKE IT IS COMING FROM THE REAR RIGHT SIDE. IT HAPPENS AT VARIOUS TIMES.