2009 Honda CR-V

Car was assessed for recall related to service bulletin 23-032. Recall was performed, but the mechanic who performed the recall says the car is not repaired because the rear frame corrosion, as described in bulletin 23-032, is so severe that a large piece is missing from the rear frame. The mechanic says the repair as described in the bulletin is not enough to fix the car. The service bulletin remedy was only performed because the rear trailing arm bolts were able to be removed, but the car is still unsafe due to rear frame corrosion that Honda has admitted to as per the recall. The car is considered unsafe due to the frame damage and likely cannot pass state inspection. After calling Honda, Honda says the repair is complete even though the mechanic who performed the recall says the repair is not complete and the car is unsafe due to issues with rear frame corrosion that led to the recall in the first place. Honda is refusing to discuss the issue any further. A screenshot of the damaged part of the rear frame has been attached. This is part of a video taken by the mechanic who performed the recall. In this video the mechanic also states that “this is not a repair.” He also states that part of the damage is obscured by the brace that was attached to the frame, so the image provided does not show the full extent of the damage.

The contact owns a 2009 Honda CR-V. The contact stated while driving at approximately 15 MPH, the rear passenger’s side wheel started to feel abnormal on the roadway. No warning light was illuminated. The contact pulled over to the shoulder of the roadway and became aware that the rear passenger’s side wheel was sunken into the mud flap cover of the vehicle. The vehicle was towed to the residence and then to the local dealer the following day. The vehicle was diagnosed as unrepairable under NHTSA Campaign Number: 23V228000 (Structure). The contact was informed of a possible buy-back. The manufacturer was made aware of the failure. The failure mileage was approximately 230,000.

I took my 2009 Honda CRV in for a recall. In salt belt states where de-icing agents are used to maintain the roadway, the de-icing agents, along with mud and dirt, could enter the rear frame through the rear frame drainage points. This could cause the rear trailing arm to come off. The dealership ended up attaching a bracket that is supposed to keep me safe. My problem is that the bracket is attached to a highly corroded area of my vehicle (as shown in the attached pictures) When I brought this up they only stated that as long as the one bolt was able to be replaced then that is all they are required to do. I feel that the bracket should at least be attached to solid metal. Also, now I have to have the bracket removed again so I can get the frame repaired (even though the recall specifically says the corrosion was caused by a design flaw that allows salt and dirt to get into the inner frame through rear frame drainage points). I feel that there should be more criteria to this recall than just one bolt because they are sending cars back on the road that are still unsafe.

The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure). The contact stated that the vehicle was taken to the dealer where it remained. The vehicle was inspected, and it was determined that the rear subframe was damaged beyond repair due to extreme corrosion. The contact was informed by the dealer that a case would be opened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was informed that she would receive a call back however, the contact had not yet received the call back. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2009 Honda CR-V. The contact stated while driving 55 MPH, the vehicle started shaking and vibrating. The contact stated that the check engine warning light was illuminated. The vehicle had recently been repaired under NHTSA Campaign Number: 23V228000 (Structure). The contact stated that the vehicle was shaking and vibrating at various speeds. The vehicle was taken to the yearly State vehicle inspection and the state inspectors refused to complete the inspection due to the extreme corrosion and holes in the rear sub frame. The vehicle was then taken to another State Inspection station and the contact was informed that the vehicle would not pass the State Inspection. The contact called the manufacturer and a manufacturer inspection had been scheduled. The vehicle had not been repaired. The failure mileage was 157,034.

The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the dealer advised the contact that the extent of the rust on the vehicle prevented the recall repair from being performed. The contact stated that the manufacturer made an offer to buy back the vehicle however, the contact believed that the offer was unreasonable. The manufacturer was made aware of the failure. The failure mileage was approximately 70,500. Parts distribution disconnect.

The contact owns a 2009 Honda CR-V. The contact stated that the fuel tank guard had separated. The contact stated upon inspecting the subframe, he noticed that the frame was severely corroded. The vehicle was taken to an independent mechanic, where it was diagnosed that the subframe needed to be replaced. The contact later received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair. The contact stated upon picking up the vehicle from the dealer, he noticed that the dealer had only installed a support brace as per the manufacturer's instructions and to repair the subframe as needed. The contact stated that the dealer advised that the subframe was severely corroded, however, the dealer stated that they had completed the recall repair as per the manufacturer's instructions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but had not provided any assistance. The vehicle was not repaired. The failure mileage was approximately 187,000. Parts distribution disconnect.

The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the repair was attempted, but the vehicle was not repaired. The vehicle was declared undrivable by the dealer. The contact stated that the manufacturer had been contacted by the dealer and the manufacturer stated the vehicle was drivable. The dealer recommended that the contact not drive the vehicle and the vehicle was left at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 222,000. Parts distribution disconnect.