2008 Honda CR-V

On October 9, 2022, I filed a complaint with NHTSA regarding this vehicle due to excessive and extreme rear frame corrosion. On May 6, 2023, my son was driving this vehicle and was involved in an incident while the vehicle was in motion. The rear subframe separated from the vehicle on the driver side. My son lost control of the vehicle. Fortunately, my son was able to avoid a direct collision with oncoming traffic. On May 15, 2023, the vehicle was towed to Victory Honda in Monroe, Michigan. The vehicle was inspected, and we were assigned a case number (#13814983). We were promised a loaner vehicle (which has never been made available). As a result, my son had to resign his position at work because he lost his mode of transportation. I have called American Honda on a weekly basis requesting an update. I've been told our case is almost completed. We have been waiting for more than 4 months for the buyback as promised. We were told we would be getting $7,900 for the CR-V, plus out of pocket costs paid for a rental car on two occasions and payment for recent mechanical improvements. Honda USA has failed to resolve this manner in a reasonable and timely manner. 100+ days is not timely. We have lost income due to the loss of use of this vehicle. We have not been provided the loaner vehicle as promised. Please escalate our complaint. This is the second time this matter is being reported to the NHTSA. Please note, this is more serious now since my son was driving the vehicle when the subframe separated. He could have been killed or badly injured.

The contact owns a 2008 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that they could not install a support brace on the vehicle because unknown bolts failed to loosen for the repair. The dealer had not provided any additional information regarding the failure. The contact was informed that photos had been sent to the manufacturer and the dealer was awaiting a response. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that an assessment and follow up would be made. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Honda CR-V. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 23V228000 (Structure) and an unknown door latch recall; however, while driving after the vehicle was returned, the contact became that the doors were no longer closing securely, and the vehicle failed to respond immediately while depressing the brake pedal. There was no warning light illuminated. Additionally, the contact stated that the dealer had stated in the recall repair work order that the recall repair of NHTSA Campaign Number: 23V228000 (Structure) could not be completed on the vehicle due to severe frame corrosion and that the sub frame needed to be replaced; however, the dealer installed support braces on the vehicle and marked the recall as Complete. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake caliper had seized. The independent mechanic notified the contact that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 402,685.

The rear frame of my CRV has corroded and deteriorated. The rear trailing arm is at risk of falling off and could cause a loss of vehicle control, increasing the risk of a crash. The recall paperwork I received from American Honda Motor Co. Inc. states, “Your Honda dealer will inspect the rear frame for corrosion. Depending on the extent of corrosion, the dealer may attach a support brace to the rear frame and/or repair the rear frame, for FREE. If the rear frame cannot be repaired, Honda may offer to repurchase the vehicle from you. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement.” I took my vehicle to Honda North for the repair. They attached the support brace, yet told me my vehicle is still unsafe to drive and refused to pass my vehicle for the required PA state inspection. I believe they need to move to the next step on the recall (repair of the rear frame) since the addition of the support brace did nothing to correct the safety issue on my vehicle. I took my vehicle to get two second opinions and both stated the vehicle is unsafe to drive due to the rear frame corrosion. I do not understand how Honda can put out a recall specific to the rear frame, then refuse to make the appropriate corrections so that the vehicle is safe. Why bother attaching the support brace if it does nothing to correct the reason for Honda’s recall? I filed a complaint with American Honda, but I have not heard back from them in 3 1/2 weeks although I call daily. I was quoted $3000 for these repairs by an independent body shop.

The contact owns a 2008 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair. However, the dealer fractured the rear trailing arm bolts while inspecting the vehicle and informed the contact that they could not complete the recall repair due to corrosion. The dealer advised the contact that the manufacturer was notified of the issue, and the dealer was awaiting a decision from the manufacturer whether to buy back the vehicle. The contact stated that the vehicle was undrivable and he had not received assistance from the manufacturer or the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Honda CR-V. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V228000 (Structure). The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact self-inspected the vehicle and noticed that the power steering fluid level was low. The contact filled the power steering fluid reservoir; however, two days later, the failure recurred. The vehicle was taken to the dealer, where the passenger’s side front ball joints were replaced, the power steering kit was installed, and the drive belt was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 135,500.