2025 Honda CR-V Hybrid

The contact owns a 2025 Honda CR-V Hybrid. The contact stated that while parking in her residence parking lot, the brake pedal was depressed but failed to function as intended. An abnormal rev sound could be heard coming from the engine when the vehicle accelerated independently. The vehicle jumped the parking block and ran over the sidewalk, skidded the road, and crashed into a tree, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. The contact was unsure if there was a warning light illuminated on that occasion. A police report was filed. The contact had a sore left neck and a bruise on the right hip bone due to the seat belt. No medical attention was provided. The vehicle was towed to a towing yard, waiting to be towed to a collision center, but was not diagnosed or repaired. The insurance company was notified. The manufacturer was made aware of the failure. The failure mileage was approximately 12,500.

There were moments at certain speed like when I try to park at low speed or when I go down the hill at higher speed, the brake just doesn’t work. More specifically, as I try to engage the brake, the brake pedal just loose all the way and the brake just not engage when the brake pedal at maximum. This happens 2-3 times already, and my car is new.

I was parking in our apartment's parking lot when I attempted a left turn to pull in front-facing toward the wall. Within seconds, and without understanding how or why, the car continued forward and hit the wall. Initially, I reported to the insurance company that I either didn’t brake or found the brake too late. However, the truth is—I do not clearly remember what happened. My mph had to be low. When the car hit the wall, several emergency systems were triggered: an automatic emergency call was made, collision alerts sounded, and the brakes activated. During the collision, my left arm was burned by the steering wheel where the Honda logo is located. The burn left a visible imprint of the Honda logo on my skin. Only some of the airbags deployed: the steering wheel and right-side window airbags were activated. However, the driver's side window airbags did not deploy. My concerns and complaints include: 1. The failure of the driver’s window airbag to deploy 2. The burn on my arm caused by the steering wheel’s Honda emblem 3. The inconsistent performance of the emergency braking system, which only works sometimes

The contact owns a 2025 Honda CR-V Hybrid. The contact stated that while parking at her work parking lot, the brake pedal was depressed but failed to stop the vehicle. The vehicle then violently accelerated independently and crashed into two parked vehicles. One of the parked vehicles spun around from the impact, the contact's vehicle continued to accelerate independently, and drove over a median where it came to a stop. No warning lights were illuminated. None of the air bags deployed. A police report was filed. There were no injuries sustained. However, medical attention was received on-site. The vehicle was towed to the collision center, but was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 5,600.