2024 Honda Accord Hybrid

I was sitting in my car, and the entire steering and brake system went offline and the car had a bunch of hazard lights on and said to tow to a dealership. I tested the steering, and didn’t feel the wheels turn with the steering wheel, and the brakes went to the floor. When I went to shut off my car, it did the emergency shut-off (press 2xs or hold for 3 seconds). I attempted to restart the car about 4 times that night, and then I let it sit and tried it again 2 more times before having it towed to the dealership. The dealership stated they received the car and everything was suddenly fine and there were no code history, and they could not tell me the issue. Prior to this, the only issue I had was the car braking when no one was in front of me, but no issues with the steering wheel. With the entire brake system and steering system out, it could have caused a serious accident if I was driving at the time, but I was parked.

Complaint Regarding Unresolved Recall #24V-763 and Persistent Defects – 2024 Honda Accord Hybrid Dear NHTSA I am filing a formal complaint regarding an unresolved recall (#24V-763) and persistent defects with my 2024 Honda Accord Hybrid EX-L. Since purchasing this vehicle in December 2023, it has exhibited numerous defects and abnormal behavior Recall pertains to a defect in the high-pressure fuel pump, which increases the risk of fuel leaks and potential fire. Honda has confirmed that repair parts will not be available for an extended period. The following warning messages appeared within the first few weeks of ownership in January 16/2024: Power Steering Problem: Road Departure Mitigation Problem: Collision Mitigation Braking System Problem: Adaptive Cruise Control Problem:Lane Keeping Assist Problem: While these specific issues have been resolved, the experience revealed a pattern of negligence and inadequate support from the dealership, undermining my confidence in their ability to address future problems effectively. The combination of unresolved recall #24V-763, persistent defects, and lack of dealership support has left me with a vehicle that is unsafe and unreliable. Since its purchase, several parts have already been replaced, further demonstrating a pattern of defects and unreliability. I have completely lost confidence in this car’s quality, safety, and functionality. These issues demonstrate that the car has not met reasonable standards of quality and functionality since its purchase. I respectfully request that NHTSA investigate the following: Honda’s inability to provide a timely remedy for recall and the safety risks associated with the delay. The repeated refusal of the authorized dealership to adequately address reported defects and provide appropriate service. My eligibility for a replacement vehicle under federal safety and consumer protection laws, given the vehicle’s history of unresolved issues and significant safety risks. Case #15201943

On 11/11/2024 while at an intersection with a redlight, I was the first car in the "merge to the right" short lane, stopped and waiting on right lane traffic on the road that intersected to clear. When it was safe to go, I moved my foot to the accelerator and nothing happened. I realized my vehicle had lost power / "died;" that all dashboard lights were out. I quickly put my vehicle gear in "Park" position and restarted. It did restart but immediately a red warning light began flashing saying "Brake System Failure" and "Take Vehicle to Dealer." I was terrified as I proceeded in the right lane of traffic since I had vehicles behind me as well as in front of me and I had to cross an intersection with traffic merging from an interstate highway. There was not a safe place to go; all businesses along this stretch had no entry except on their back side. I had to proceed across several major intersections before I could get to a safe place. Meanwhile, warning lights continued and included more than Brake System Failure. One was showing a Warning diagram about changing lanes of traffic which I had to do. Obviously, brakes worked because I was able to stop when needed but I was afraid the brakes would not work which could have been deadly for myself and others. Once I was stopped and in a safe place, I called Honda Roadside Assistance and my car was towed to the nearest Honda dealership. As of this writing (six days from incident), Honda dealership is still investigating; they have not given me a cause or solution. They are providing me with a loaner car. There is no recall on 2024 Honda Hybrid Touring although there are multiple posts online with people saying they had same thing happen with this model vehicle.

I am filing a complaint regarding the lack of a remedy for the recall on my vehicle, 2024 Honda Accord Hybrid (VIN: [XXX] ). Per the NHTSA website, “due to improper production of the high-pressure fuel pump in the vehicle…a fuel leak can occur when the high-pressure fuel pump is in operation”. The safety risk of this issue is that “if a fuel leak occurs in the presence of an ignition source, the risk of a fire, crash, or injury are increased”. On [XXX] I had a Hyundai Sonata Sport that was in perfect condition and up to date on its maintenance that spontaneously combusted while being towed from NYC to NJ. I lost thousands of dollars of items as well as the 1st car I purchased on my own. The incident was traumatic, and it is thought that the reason it occurred was an undiagnosed fuel leak in the vehicle. To now find out that the car that I leased right after this incident also has the potential to have the same outcome is very unsettling. I called my Honda dealership and Honda corporate regarding this issue on 10/29/2024 and was told I need to wait until December for a letter in the mail with instructions on how the issue will be remedied. Honda was unwilling to give me a guarantee that my car is safe to drive and was unwilling to inspect my car unless I smelled gas in the car or saw gas under the car after it was running. This situation is extremely distressing and not reasonable. I trusted Honda to provide me with a safe, reliable vehicle. I request that I am given a replacement vehicle of equal value without a recall on it, or an inspection of the vehicle looking to see if my car has a defective fuel pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2 DAYS AFTER BUYING MY CAR IT STARTED TO MAKE A NOISE ON THE FRONT LEFT TIRE. DEALER SAID THAT THE FRONT STABILIZER LINKS WERE NOT PROPERLY TORQUED AND IT WAS A MANUFACTURE MISTAKE AND SOMETIME IT HAPPENS. THECAR DID NOT MAKE THIS NOISE WHEN I PURCHASED IT . I GOT MY CAR BACK AND NOW THE CAR WHEN DRIVING, LEANS TOWARDS THE LEFT AND THE MANAGER SAID I DON'T KNOW HOW TO USE LANE KEEPING ASISTANT AND THAT THE CAR IS FINE, BUT THE CAR DIDN'T DO THIS WHEN I POURCHZASED IT. WHAT CAN I DO?