2023 Honda Accord Hybrid

Subject: Complaint Regarding Steering Noise Issue on 2023 Honda Accord Hybrid Dear Honda Customer Service, I am writing to formally file a complaint regarding the steering issue on my 2023 Honda Accord Hybrid, purchased in June 2023. •In July 2024, when my vehicle had around 29,540 miles, I first reported a steering noise issue to the dealership. At that time, the dealer only applied lubrication, which did not resolve the root cause. •In July 2025, when the mileage was around 60,440 miles, the same steering noise reappeared. The dealership replaced the right inner tie rod and performed an alignment, but the noise persisted. Later, they concluded that the steering rack would eventually need replacement. •I also noticed that this issue only occurs in extremely hot weather (high summer temperatures around 90°F). Once the temperature drops to around 70–80°F, the noise disappears completely. Because of this seasonal nature, the problem is very hard to reproduce during normal conditions, and it was not fully diagnosed while the car was still under warranty. Now, Honda has denied goodwill repair, stating that the vehicle has exceeded 60,000 miles. However, I strongly believe this problem started during the warranty period (July 2024) and was not properly resolved by the dealer, despite multiple visits. The issue is clearly related to a defect that only appears in extreme temperatures, which is beyond my control as a customer. This is extremely disappointing, as I have always trusted Honda’s reputation for quality and reliability. A steering problem is a serious safety concern, and denying repair based solely on mileage—when the defect clearly originated under warranty—feels unfair and unprofessional. I am requesting that Honda reconsider this case and provide goodwill repair coverage for the steering rack replacement. If this matter is not addressed, I will have no choice but to escalate my complaint to the National Highway Traffic Safety Administration (NHTSA),

2023 honda accord sport Steering sticking when turning causing the vehicle to over correct. Noted this at honda service center during 1st oil change and subsequent visits. Nothing ever found. Now it makes a clicking noise. Took to service center and they think it's the steering rack. Have to take it back during a weekday for confirmation. Now I'm slightly outside the warranty for parts. Service center says it could cost $4,000 to fix. No lights indicating an issue. Why hasn't Honda issued a recall on the steering rack for 2023 honda accord hybrid like they did with other models having the same issue. Very very frustrating...

The contact's son owns a 2023 Honda Accord. While the contact's son was driving at highway speeds, the steering wheel seized with an unknown message displayed on the instrument panel. The contact's son used excessive force to steer the vehicle off to the shoulder of the highway. The vehicle was then taken to the dealer where the mechanic discovered that the power steering gear box was defective; and the steering gear box was replaced. Recently, the contact's son stated that there was an abnormal tapping sound coming from the steering wheel. There was no warning light illuminated. The dealer was notified, and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 12,906.

The contact owns a 2023 Honda Accord. The contact stated while driving approximately approximately 30 MPH, and turning to the left or to the right, the steering wheel would be slow to return to center after making the turn. The contact stated that he would have to manually steer the vehicle back to center. The contact stated that there were no warning lights when the steering was sticking. The contact stated that the failure was intermittent. Additionally the contact stated that he was smelling the odor of gasoline in the passenger cabin when he would start the vehicle. The contact stated that the smell was not constant but was also intermittent. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 13,000.

Power Steering Failure. It is available for inspection upon request. After taking a right turn, the steering got stuck and did not come back as expected. This caused car crashing into the curb on the road, severely damaging front right front rim and tire. The steering alignments after the crash has been impacted - steering has to be tilted to make the car go straight. There are multiple warnings signs that include Brake System Warning, Vehicle Stability Assist System Problem, Hill Start Assist Problem, Adaptive Cruise Control System Problem, Collision Mitigation Braking System Problem I have video of all the warnings that I see. The warnings disappeared for sometime and then came back. I am taking the car to a Honda dealership for inspection and repair tomorrow.

[XXX] My wife was driving this hybrid vehicle when it suddenly lost power in middle of road about a city block from starting location. There were no reasons for any automatic hazard overrides to become active. Dashboard displays stayed on but there was no accelerator response, and, importantly, there was an immediate loss of power steering and power brakes. Vehicle was traveling uphill and the emergency brakes had to be applied to arrest backward motion after coming to a stop. Judging by rate of slowdown, regenerative braking may also have been active. Rapidly following this, several diagnostic/warning messages (re brakes, steering, etc) started flashing in succession and then the message "see your dealer." About 10 minutes after this incident, my wife made one attempt to restart the car after turning the car off and then on. The response was a repeat of the flashing messages. I arrived at the scene about 20 minutes after this and the car restarted in a normal fashion. So, unfortunately, this is an intermittent, difficult-to-firmly-diagnose problem. Nevertheless, in view of the severe safety issues associated with this failure, we had the car towed to a Honda dealer. They found several items in the car's diagnostic system and, in consultation with Honda engineers, performed a software update for the ICM (ignition control module?) which, we were told, would address this problem, since other similar complaints had apparently been registered. The HUGE SAFETY ISSUE that this failure represents (loss of power along with steering assistance and braking assistance plus possibly more rapid deceleration) cannot be overestimated. We will be risking our lives to believe that the software fix truly addresses this problem. To believe that a software update is a sure fix is to believe that Honda knows the exact reason for this failure, and if they do, it is absurd that a software recall has not been issued. Please follow up on this matter with Honda. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION