2017 HARLEY-DAVIDSON Fltrxs

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON ROAD GLIDE SPECIAL (FLTRXS) MOTORCYCLE. THE CONTACT DISCOVERED THAT THE TRANSMISSION FLUID WAS VERY LOW AND FLUID WAS ERRONEOUSLY TRANSFERRED FROM THE TRANSMISSION INTO THE PRIMARY CHAIN CASE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. RED ROCK HARLEY-DAVIDSON (2260 S RAINBOW BLVD, LAS VEGAS, NV 89146) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON ROAD GLIDE SPECIAL (FLTRXS). THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE MOTORCYCLE WITHIN A REASONABLE AMOUNT OF TIME. ROMMEL HARLEY-DAVIDSON DELMARVA (22586 SUSSEX HWY, SEAFORD, DE 19973) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 3608893. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON ROAD GLIDE SPECIAL (FLTRXS). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DALLAS HARLEY-DAVIDSON (334 W CENTERVILLE RD, GARLAND, TX 75041, (972) 270-3962) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

FINALLY GOT THE BIKE BACK AFTER 7 DAYS IN THE SHOP. I WAS ENTERING THE HIGHWAY UNDER ACCELERATION AND THE BIKE WENT INTO LIMP MODE. I MANAGED TO PULL OVER TO THE SHOULDER WITHOUT GETTING RUN OVER. CALLED THE LOCAL HD DEALER FROM THE SHOULDER. WHEN I GOT OFF THE PHONE THE BIKE STARTED NORMALLY, SO I RODE IT DIRECTLY THERE WITH THE SERVICE ENGINE LIGHT ON. THEY KEPT IT ALL WEEK TO REPLACE THE VEHICLE SPEED SENSOR. IT WAS DELIVERED TO MY HOUSE 7 DAYS LATER AND ROLLED INTO THE GARAGE. STARTED TO TAKE IT OUT THE NEXT MORNING. GOT ABOUT 1 MI AWAY BEFORE IT WENT INTO LIMP MODE. I WAS ACCELERATING FROM A STOP LIGHT, TURNING LEFT. MADE IT TO THE GAS STATION ON THE CORNER WITHOUT GETTING HIT. CALLED HD. AGAIN BIKE STARTED NORMALLY WITH SERVICE ENGINE LIGHT ON. RODE IT TO THE SHOP. NOW THEY SAID ANOTHER CODE HAS BEEN REPORTED FOR THE TWIST GRIP SENSOR WHICH WAS ALREADY REPLACED AT ANOTHER HD DEALER ABOUT 1 HOUR FROM HERE. NOW THEY HAVE HAD IT 4 DAYS AND HAVE NO IDEA HOW LONG IT WILL BE THIS TIME. THIS IS AT LEAST THE 5TH TIME I HAVE HAD THE BIKE IN FOR SERVICE DUE TO IT GOING INTO LIMP MODE PRIMARILY UPON ACCELERATION. EACH TIME THERE IS A DIFFERENT CODE. ONE DEALER REPLACED THE ENTIRE FUEL INJECTION SYSTEM. AT THIS POINT I HAVE NO IDEA WHAT IS WRONG, BUT I DO THINK THERE IS A SERIOUS PROBLEM WITH THE ENTIRE ELECTRICAL SYSTEM. THIS IS MY PRIMARY MODE OF TRANSPORTATION, AND LATELY THE BIKE HAS SPENT MORE TIME IN THE SHOP THAN AT HOME.

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLTRXS ROAD GLIDE. WHILE DRIVING APPROXIMATELY 5 MPH, AN OBJECT STRUCK THE VEHICLE AND FRACTURED THE OIL COOLER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HARLEY DAVIDSON (4000 N HWY 75, SHERMAN, TX 75090) WHERE IT WAS DIAGNOSED THAT THE OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE, BUT THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 124.

ON 7/19/17, WHILE RIDING IN 85+ DEGREE HEAT, THE CLUTCH ON THE BIKE BEGAN TO OPERATE DIFFERENTLY THAN NORMAL, ENGAGING EARLIER AND EARLIER. (NORMALLY THE CLUTCH WILL NOT ENGAGE UNTIL THE LAST FEW DEGREES OF TRAVEL AT THE HAND LEVER.) AS TRAFFIC GREW AND BECAME MORE STOP AND GO, THIS BECAME WORSE AND WORSE UNTIL FINALLY, WITH THE CLUTCH LEVER PULLED ALL THE WAY BACK, THE BIKE CONTINUED TO MOVE UNDER ITS OWN POWER, EVEN WITH THE BRAKES APPLIED. ONLY SWITCHING THE ENGINE OFF KEPT ME FROM HITTING THE VEHICLE WHICH WAS STOPPED IN FRONT OF ME. AFTER I GOT THE BIKE OFF TO THE SHOULDER, I STARTED IT AGAIN. THE CLUTCH LEVER FELT A LITTLE BETTER, BUT THE FIRST TIME I STARTED TO HAVE TO SLIP IT TO CONTROL MY MOVEMENT IN TRAFFIC, IT IMMEDIATELY FAILED AGAIN. BEING CLOSE TO HOME AT THIS POINT, I MERELY RODE HOME ON THE SHOULDER IN FIRST GEAR. THE BIKE WAS PICKED UP TODAY BY THE SELLING DEALERSHIP, SO WE WILL HAVE TO SEE WHAT THEY FIND. IT SOUNDS EXACTLY LIKE THE TWO PREVIOUS RECALLS FOR CLUTCH ISSUES. AS A SIDE NOTE, I HAVE BEEN RIDING FOR ALMOST 30 YEARS, WITH OVER 200,000 MILES TO MY CREDIT, WITH NO ACCIDENTS OR ISSUES. THIS IS THE CLOSEST I HAVE EVER COME TO CRASHING A BIKE.

THIS APPLIES TO HARLEY DAVIDSON 2017 MODEL YEAR VEHICLES THAT ARE EQUIPPED WITH THE NEW M8 ENGINE. GEAR LUBRICANT WILL TRANSFER FROM THE MANUAL TRANSMISSION TO THE PRIMARY CASE OF THE ENGINE RESULTING IN THE OVERFILLING OF THE PRIMARY CASE AND ZERO LUBRICANT IN THE TRANSMISSION. THIS COULD RESULT IN THE TRANSMISSION LOCKING UP AND SLIDING THE REAR WHEEL DUE TO NO LUBRICATION IN THE TRANSMISSION. IF THIS HAPPENS DEATH OR SEVERE INJURY COULD OCCUR. IT ALSO IS A HUGE RELIABILITY ISSUE WITH THE TRANSMISSION HAVING LESS GEAR LUBE THAN WHAT IT WAS DESIGNED FOR.