2019 Ford Transit

WE WERE DRIVING ON THE HIGHWAY AT 65MPH AND SUDDENLY, THE VAN ENGINE SHUT OFF AND THE STEERING WHEEL LOCKED UP. A MESSAGE APPEARED STATING 'TRANSMISSION NOT IN PARK. PUT IN P'. WE WERE ABLE TO PULL TO THE SIDE OF THE HIGHWAY. THINKING WE MAY HAVE ACCIDENTALLY SHIFTED THE CAR INTO PARK OR THAT THE INCIDENT WAS JUST A FLUKE, WE TOOK THE CAR FOR ANOTHER TEST DRIVE ON A BACKROAD AND THIS HAPPENED AGAIN. BOTH TIMES, AFTER PULLING TO THE SIDE OF THE ROAD, WE WERE ABLE TO RESTART THE CAR AND DRIVE NORMALLY. WE HAVE SERIOUS CONCERNS FOR OUR SAFETY IF IT'S POSSIBLE FOR THE VAN TO SHUT OFF WHILE DRIVING.

MULTIPLE PROMISES FROM FORD ALVI TX TO SUPPLY A MANUAL FOR MY BRAND NEW 2019 VAN WITHOUT SUCCESS AS WELL AS DOCUMENTING THAT THE VAN HAD ONLY 100 MILES ON IT WHEN IT ACTUALLY HAD 400 MILES ON IT P. AFTER THIS WAS MENTIONED TO THE SALES PERSON THE PAPERWORK WAS NOT UPDATED I AM A FEMALE GOING TO BE TRAVELING IN THIS VAN AND WITH THE PERFORMANCE HISTORY OF JUST GETTING A MANUAL MAKES ME UNCOMFORTABLE NOT KNOWING IF SOMETHING GOES WRONG WITH THE VAN THAT I WILL HAVE ADEQUATE RESPONSES FROM FORD.

THIS IS NOT A CRASH. THE VEHICLE WAS PUCHASE IN AUG2019. EVER SINCE I BEEN TRYING TO GET THE SLIDING DOOR FIX. THE DOOR DOES NOT OPEN. IS BINDING, FROZEN. IT REQUIRES KNOWHOW AND ELBOW GREASE TO PRY IT OPEN. MY GRANDCHILDREN (AGES 7 TO 15) CANNOT OPEN THE DOOR. EITHER FROM THE INSIDE OR OUTSIDE. THE DOOR IS THE ONLY WAY OUT AND VIOLATES THE WARNING STICKER ON THE DOOR. ZECK , THE PLACE I PURCHASE THIS NEW CAR WILL NOT FIX THE PROBLEM. I HAVE FILE SEVERAL COMPLAINTS WITH BBB AUTO LINE BUT THEY KEEP TELLING ME THAT THEY HAVE NOT RECEIVE MY CCF CASE NUMBER FRD1930985. I HAVE SENT THIS SEVERAL TIMES. I AM GETTING TO BELIEVE THAT WHOM EVER IS WORKING MY COMPLAINT MIGHT BE ON THE FORD PAYROLL TO DISPOSE OF COMPLAINTS.

THE FORD TRANSIT I PURCHASED 08/05/2019 SLIDING DOOR DOES NOT OPEN. IT IS THE ONLY WAY OUT OF THE CAR. WHEN TRYING TO ENTER THROUGH THE DOOR IT TAKES SEVERAL MINUTES SO WE ENTER THRU THE RIGHT FRONT PASSENGER DOOR. TO EXIT THE VEHICLE... NOT POSSIBLE IT'S STUCK. I TOLD THE DEALERSHIP AND THEY SEMI ATTEMPTED TO FIX IT. BUT THEY HAVE NOT AND THEY ARE NOT ANSWERING MY PHONE CALLS. AS AN EX-SAFETY OFFICER I SEE THIS AS A SAFETY VIOLATION. I CALL THE REGIONAL OFFICE AND SHE HAS NOT ANSWERD EITHER. THE ISSUE WAS DISCOVER TWO DAYS AFTER I BROUGHT THE CAR HOME AND I TRY TO PUT MY GRAND KIDS IN THE REAR SEATS.

TL* THE CONTACT OWNS A 2019 FORD TRANSIT. WHILE DRIVING 40 MPH, THE REAR END OF THE VEHICLE FISHTAILED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SWAYING INTO DIFFERENT LANES AND WAS DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087, (408) 215-9949), FREMONT FORD (39700 BALENTINE DR, NEWARK, CA 94560, (510) 651-5600), AND THE FORD STORE SAN LEANDRO (1111 MARINA BLVD, SAN LEANDRO, CA 94577, (510) 352-2000) WHERE THE VEHICLE WAS TEST DRIVEN AT ALL THREE DEALERS. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PERFORMING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110.

ATTEMPTING TO ACCELERATE THE TRANSMISSION WILL NOT ENGAGE, HAS A LONG DELAY. RPMS WILL REV BUT THE CAR WILL NOT MOVE, IT GETS SCARY ON THE FRW.AT TIMES WHEN IT SHIFT IT KICKS LIKE A MULE. THE BRAKE SYSTEM SQUEAKS, MORE LIKE HOWLING SOUND. I WAS AT THE DEALERSHIP FOR THE TRANSMISSION ISSUED THEY COULD NOT DUPLICATE. ALSO WHEN YOU GOING IN REVERSE IT WILL VIBRATE THE ENTIRE CAR. ALL HAPPENED SENCE I GOT THE CAR, WHILE I AM IN MOTION. I HAVE VEDIO,S.

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER A 2019 FORD TRANSIT. THE CONTACT WHO WAS A TEXAS HIGHWAY PATROL OFFICER, STATED THAT WHILE THE DRIVER ATTEMPTED TO DRIVE FROM A STOP, THE VEHICLE ACCELERATED FASTER THAN THE DRIVER INTENDED AND REAR-ENDED THE VEHICLE IN FRONT. THE ACCELERATOR PEDAL FRACTURED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THERE WAS NOT AN INJURY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED. HOWEVER, THE CONTACT DID NOT KNOW WHERE THE VEHICLE WAS TOWED. THE CONTACT CALLED THE MIKE BROWN FORD DEALER (866-510-0950, LOCATED AT 4950 E HIGHWAY 377, GRANBURY, TX 76049) AND WAS INFORMED THAT THERE WAS NO RECALL UNDER THE VIN. THE MANUFACTURER WAS CALLED AND THE CALL WENT TO AN AUTOMATED SYSTEM. THE FAILURE MILEAGE WAS UNKNOWN.