2012 Ford Taurus

MY 2012 FORD TAURUS SHO WAS BROUGHT INTO JONES WEST FORD IN RENO, NEVADA. IT WAS AT JONES WEST FOR A POWER STEERING RECALL. WHILE ON THE INTERSTATE BACK HOME THE ADAPTIVE CRUISE CONTROL, FAULTED AND CAUSED A WARNING TO APPEAR, AS WELL AS A COLLISION AVOIDANCE FAULT. AT THE DEALERSHIP IN FALLON, THE SERVICE ADVISOR INFORMED ME THAT THE ACC MODULE WAS FAULTY AND NEEDED TO BE REPLACED. FALLON COMPLETED THE WORK BUT ON A QUALITY ASSURANCE RIDE TO ENSURE THE MODULE WAS WORKING CORRECTLY, THE TECHNICIANS FOUND THAT THE VEHICLE WAS MAKING STEERING INPUTS WITHOUT THE DRIVER TURNING THE STEERING WHEEL. THE TECHNICIANS RETURNED TO THE DEALER TO DIAGNOSE WHAT HAD CAUSED THE STEERING INPUTS. THEY TRACED THE PROBLEM BACK TO THE ABS CONTROL MODULE AND PUMP, AND ORDERED A BRAND NEW ONE. THEY ORDERED THE ABS MODULE AROUND THE 23RD OF NOVEMBER 2015, BUT DUE TO STOCKING PROBLEMS THE PART DID NOT ARRIVE UNTIL AROUND THE 24TH OF DECEMBER. I WAS NOT OFFERED A RENTAL VEHICLE BY THE DEALERSHIP, AN APOLOGY FROM FORD FOR THE INCONVENIENCE. AFTER THE DEALERSHIP FINALLY RECEIVED THE PART AND INSTALLED IT, THE TECHNICIANS RAN INTO A PROBLEM WITH THE PCM ACCEPTING THE NEW MODULE, A NEW PROBLEM AROSE; THE INSTRUMENT PANEL CLUSTER WOULD OPERATE NORMALLY FOR A TIME AND THEN THE LIGHTS WOULD DIM, AND THEN COMPLETELY TURN OFF. WHEN THE VEHICLE WAS HOOKED UP TO THE OBDII SYSTEM, IT EVEN SHUT THE DIAGNOSTIC EQUIPMENT DOWN AS WELL. THE TECHNICIANS AT FALLON AUTO MALL REALIZED THEY DID NOT KNOW HOW TO FIX THE PROBLEM AND CALLED A FIELD OFFICE TECHNICIAN IN DENVER FOR ADVICE. HE ADVISED THE TECHNICIANS AND SERVICE MANAGER TO CHECK A FEW DIFFERENT COMPONENTS ON THE VEHICLE BUT, AS OF TODAY THE VEHICLE IS STILL NOT DRIVABLE AND THE TECHNICIANS STILL DO NOT UNDERSTAND WHAT IS HAPPENING WITH THE VEHICLE AND EVEN MENTIONED THAT THE ACC MODULE IS STILL NOT WORKING PROPERLY.

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE) WAS RECEIVED IN MARCH OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CONTROLS FOR MY HEATING AND COOLING SYSTEM FAILED. THE CENTER CONSOLE WITH THE RADIO AND CLIMATE CONTROLS ARE INOPERABLE HOWEVER, THE HEAT IS STUCK ON 90 DEGREES FULL BLOWER. I DELIVERED VEHICLE TO FORD AUTONATION FOR SERVICE. FORD ADVISES THAT THE FRONT CONTROL INTERFACE MODULE (FCIM) ON MY VEHICLE WAS BAD AND THAT THE PART WAS ON NATIONAL BACKORDER. I REQUESTED THE BLOWER BE DISCONNECTED IN ORDER TO MAKE THE INTERIOR CABIN OF THE VEHICLE TOLERABLE. FORD ADVISED THAT WOULD DO THIS, BUT THERE WAS NO RESULTANT CHANGE IN THE INTERIOR OF THE COMPARTMENT. WHILE DRIVING MY VEHICLE, IN ORDER TO DEAL WITH THE EXTREME AMOUNT OF HEAT POURING INTO THE VEHICLE, I HAVE TO DRIVE WITH THE SUNROOF OPEN AND THE WINDOWS DOWN TO DRAFT HEAT FROM THE VEHICLE. ADVERSE DRIVING CONDITION INCLUDE: STEERING WHEEL HEATING UP (IT'S NOT A HEATED STEERING WHEEL), THE SMELL OF MELTING PLASTIC, EXTREME HEAT IN THE FOOTBOX OR FLOORBOARD OF THE CAR MAKING IT DIFFICULT TO KEEP MY FEET IN THEIR NORMAL POSITION CLOSE TO THE BRAKE, EXTREME HEAT ON MY FACE CAUSING MY SKIN TO BREAKOUT, OVERHEATING GLOVEBOX, EXTREME PHYSICAL DISCOMFORT DUE TO HIGH HEAT IN THE INTERIOR OF THE VEHICLE, AND DRIVING WITH THE SUNROOF AND WINDOWS OPEN IN THE RAIN WHILE DRIVING ON THE INTERSTATE. THE FAILURE OF THIS PART HAS CREATED A SAFETY ISSUE AND THE LACK OF AVAILABILITY OF THE PART CAUSES ME GREAT CONCERN. THE JUNKYARD DEALER INDICATED THAT HE HAS HAD "A RUN ON THIS PART" AND THAT SUPPORTS MY IMPRESSION THAT DEMAND FOR THIS PART IS UNREASONABLY HIGH. I HAVE NOT YET HAD THE OPPORTUNITY TO FULLY RESEARCH FORD'S OBLIGATIONS TO ME AND THE OTHER DRIVERS ON THE ROAD AS IT PERTAINS TO VEHICLE SAFETY, BUT I WILL BE LOOKING INTO FORD'S OBLIGATIONS TO ME AS A CONSUMER AND UNDER THE FEDERAL LAW WHILE I AWAIT YOUR RESPONSE. I HAVE REQUESTED ASSISTANCE IN RESOLVING THIS MATTER AND THEY HAVE NOT YET OFFERED ANY SOLUTIONS.

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE ON BACK ORDER AND WERE UNABLE TO PROVIDE A TIME FRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/20/16 LN. *CN

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.