NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
387 reports41,500 miles · Apr 20, 2007
Service Brakes, HydraulicVehicle Speed Control
TL*THE CONTACT OWNS A 2004 FORD FOCUS ZTS. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER CHANGED THE BRAKE PADS. UPON LEAVING THE DEALER THE FAILURE RECURRED. ALSO, THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME …
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TL*THE CONTACT OWNS A 2004 FORD FOCUS ZTS. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER CHANGED THE BRAKE PADS. UPON LEAVING THE DEALER THE FAILURE RECURRED. ALSO, THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK. ON SEVERAL OCCASIONS THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THEN DEPRESSED IT AGAIN FOR THE VEHICLE TO RESPOND PROPERLY. WEATHER AND SPEED WERE NOT FACTORS. THE CURRENT AND FAILURE MILEAGES WERE 41,500. *AK
NHTSA ODI #10188450
35,900 miles · Mar 21, 2007
Electrical SystemFire
I PURCHASED A 2004 SVT FOCUS 10/06. IN 12/06, THE COIL PACK WENT BAD, THEY FIXED THE VEHICLE UNDER WARRANTY. ON 3/9/07 AS I WAS LEAVING A FRIENDS HOUSE, THE SAME SYMPTOMS HAPPENED TO ME AS THIS PAST DECEMBER, THEN WENT AWAY VERY QUICKLY. I MADE THE DECISION TO DRIVE MY VEHICLE HOME AND CALL THE DEALERSHIP. I NEVER MADE IT HO…
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I PURCHASED A 2004 SVT FOCUS 10/06. IN 12/06, THE COIL PACK WENT BAD, THEY FIXED THE VEHICLE UNDER WARRANTY. ON 3/9/07 AS I WAS LEAVING A FRIENDS HOUSE, THE SAME SYMPTOMS HAPPENED TO ME AS THIS PAST DECEMBER, THEN WENT AWAY VERY QUICKLY. I MADE THE DECISION TO DRIVE MY VEHICLE HOME AND CALL THE DEALERSHIP. I NEVER MADE IT HOME. ABOUT A 1/4 MILE FROM MY FRIENDS HOUSE, THE VEHICLE BEGAN TO SHAKE AND SHUTTER VERY VIOLENTLY. I PULLED OVER QUICKLY AND SMOKE STARTED TO COME FROM UNDER THE HOOD. I LIFTED THE HOOD AND THE COIL PACK THAT HAD BEEN REPLACED WAS GLOWING RED AND SHOOTING SPARKS AND BEGAN TO NOT ONLY CATCH ITSELF ON FIRE, BUT STARTED SETTING ALL THE CABLES AND OTHER THINGS ON FIRE.AT THE SAME TIME THE CLUTCH ALSO EXPLODED AND BLEW THROUGH THE BELLHOUSING. WHICH THERE IS A TSB ISSUED BY FORD ON. ALSO, AT THIS TIME, THE VEHICLE WAS STILL TRYING TO RUN ALL ON ITS OWN, AND THE KEYS WERE IN MY POCKET. I AM UNSURE OF THE EXACT CAUSE OF THE FIRE, BUT IT WAS NOT DONE BY ANYTHING THAT I WAS DOING OR HAD DONE TO THE VEHICLE. IT CURRENTLY HAS 35,900 MILES ON IT AND IS STILL UNDER WARRANTY. SIDE NOTE, AFTER THE WHOLE INCIDENT WITH THE COIL PACK BACK IN DECEMBER, I JUST RECENTLY DECIDED TO PULL UP THE HISTORY ON MY VEHICLE FROM FORD'S DATABASE. IN DECEMBER I WAS BROUGHT INTO THE OFFICE AT THE DEALERSHIP AND ALMOST BLAMED FOR ABUSE OF THE COIL BECAUSE IT WAS SO DESTROYED. YET, WHEN I LOOKED UP MY HISTORY IT SAYS THAT ALL THAT WAS REPLACED WAS A CONNECTOR ON THE COIL, NOT THE COIL ITSELF. SO, THE COIL WAS NEVER ACTUALLY REPLACED, BUT I WAS ALMOST BEING BLAMED FOR DESTROYING MY COIL. I AM STILL FIGHTING TO GET MY VEHICLE FIXED UNDER WARRANTY AND BEING TREATED VERY POORLY. I AM A MECHANIC BY TRADE AND I'M BEING TALKED TO AND TREATED LIKE A 5 YEAR OLD ANYTIME I TRY TO GET ANSWERS. THEY ARE STILL NOT TAKING RESPONSIBLITY FOR THE MECHANICAL/ELECTRICAL FAILURE OF THEIR VEHICLE THAT THEY CLAIMED TO FIX. *AK
NHTSA ODI #10185854
46,000 miles · Feb 27, 2007
Electrical System
YESTERDAY I GOT INTO MY CAR (A 2004 FORD FOCUS), PUT THE KEY IN THE IGNITION, AND THE KEY WOULD NOT TURN. TODAY I TOOK THE CAR TO THE DEALER AND THE PROBLEM WAS REPAIRED. THE KEY CYLINDER HAD MALFUNCTIONED. IN DOING SOME RESEARCH I HAVE DISCOVERED THAT THIS IS A VERY COMMON PROBLEM WITH THE FOCUS, BUT FORD MOTOR COMPANY HAS R…
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YESTERDAY I GOT INTO MY CAR (A 2004 FORD FOCUS), PUT THE KEY IN THE IGNITION, AND THE KEY WOULD NOT TURN. TODAY I TOOK THE CAR TO THE DEALER AND THE PROBLEM WAS REPAIRED. THE KEY CYLINDER HAD MALFUNCTIONED. IN DOING SOME RESEARCH I HAVE DISCOVERED THAT THIS IS A VERY COMMON PROBLEM WITH THE FOCUS, BUT FORD MOTOR COMPANY HAS REFUSED TO RECALL THE AFFECTED MODELS EVEN THOUGH THIS IS A POTENTIAL SAFETY ISSUE. THE DEALERSHIP DID REPAIR THE PROBLEM, BUT I HAD TO PAY OVER $200 FOR IT. *NM
NHTSA ODI #10183686
Mileage unknown · Feb 24, 2007
Service Brakes, HydraulicCrash
ATTEMPTED TO STOP AT A RED LIGHT, BRAKE PEDAL WENT TO THE FLOOR AND THE VEHICLE DID NOT FULLY STOP. MY CAR ENTERED INTERSECTION AND WAS STRUCK BY ANOTHER VEHICLE CAUSING EXTENSIVE DAMAGE TO MY CAR. *NM
NHTSA ODI #10183387
Mileage unknown · Feb 1, 2007
Electrical System
THE KEY FOR MY 2004 FORD FOCUS STATION WAGON ISN'T WORKING RIGHT. I TURN IT BACK AND FORTH IN THE IGNITION AND IT TAKE 5 MINUTES TO START THE CAR. IT ISN'T ON RECALL BUT SHOULD BE. THERE ARE LOTS OF THE SAME ISSUES ON THE INTERNET. *JB
NHTSA ODI #10181300
8,242 miles · Jan 23, 2007
Electrical SystemEngine And Engine CoolingEquipmentInjury
CAR STALLS WITHOUT NOTICE. SENT DAUGHTER TO EMERGENCY ROOM ONE TIME. STALLS 2 DIFFERENT WAYS, WHILE DRIVING AND SOMETIMES WHEN COMING TO A STOP. TOTAL LOSS OF CONTROL HAPPENS. HAS BEEN IN SHOP MANY, MANY TIMES AND THEY CAN'T FIGURE OUT PROBLEM. STARTED WHEN CAR WAS 7 MONTHS OLD. ALSO, CLUTCH PREMATURELY WENT OUT. HAS BEE…
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CAR STALLS WITHOUT NOTICE. SENT DAUGHTER TO EMERGENCY ROOM ONE TIME. STALLS 2 DIFFERENT WAYS, WHILE DRIVING AND SOMETIMES WHEN COMING TO A STOP. TOTAL LOSS OF CONTROL HAPPENS. HAS BEEN IN SHOP MANY, MANY TIMES AND THEY CAN'T FIGURE OUT PROBLEM. STARTED WHEN CAR WAS 7 MONTHS OLD. ALSO, CLUTCH PREMATURELY WENT OUT. HAS BEEN REPLACED 2 OR 3 TIMES. (CAR HAS 26,000 MILES CURRENTLY). ALSO, THERMOSTAT HAS GONE OUT MANY, MANY TIMES- DAUGHTER HAS DRIVEN MOST OF WINTER WITH NO HEAT. *NM
NHTSA ODI #10179443
39,000 miles · Jan 21, 2007
Vehicle Speed Control
1) ACCELERATOR STICKING UPON PUSHING ON THE PEDAL 2) PUSHING HARD ON THE PEDAL, IT EVENTUALLY RELEASES, SOMETIMES SQUEALING THE TIRES AND LAUNCHES THE VEHICLE FORWARD WHICH HAS ALMOST MADE ME HIT PEOPLE OR UNABLE TO GET OUT OF THE WAY OF TRAFFIC WHERE OTHERS HAVE ALMOST HIT ME. 3) DEALER CLEANED THROTTLE CABLE BUT ALSO SAID TH…
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1) ACCELERATOR STICKING UPON PUSHING ON THE PEDAL 2) PUSHING HARD ON THE PEDAL, IT EVENTUALLY RELEASES, SOMETIMES SQUEALING THE TIRES AND LAUNCHES THE VEHICLE FORWARD WHICH HAS ALMOST MADE ME HIT PEOPLE OR UNABLE TO GET OUT OF THE WAY OF TRAFFIC WHERE OTHERS HAVE ALMOST HIT ME. 3) DEALER CLEANED THROTTLE CABLE BUT ALSO SAID THEY WOULD REPLACE THROTTLE BODY IF IT HAPPENS AGAIN. *JB
NHTSA ODI #10179291
82,000 miles · Jan 19, 2007
Suspension
TL* - THE CONTACT HAS A 2004 FORD FOCUS SE WITH A ODOMETER READING OF 82000 MILES. THE CONTACT STATED THAT HE HAS A REAR WHEEL ALIGNMENT PROBLEM WHICH HAS RESULTED IN TIRE CUPPING AND HE HAS TO REPLACE THE REAR TIRES FOR A THIRD TIME. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER AND TO AN INDEPENDENT MECHANIC SHOP AND THEY …
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TL* - THE CONTACT HAS A 2004 FORD FOCUS SE WITH A ODOMETER READING OF 82000 MILES. THE CONTACT STATED THAT HE HAS A REAR WHEEL ALIGNMENT PROBLEM WHICH HAS RESULTED IN TIRE CUPPING AND HE HAS TO REPLACE THE REAR TIRES FOR A THIRD TIME. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER AND TO AN INDEPENDENT MECHANIC SHOP AND THEY BOTH TOLD HIM THAT HE AS AN ALIGNMENT PROBLEM. NEITHER THE MECHANIC SHOP NOR THE DEALER KNOW WHY THIS FAILURE HAS RECURRED AND HAVE BEEN ABLE TO OFFERED A SOLUTION. *JB UPDATED 03/19/07. *JB
NHTSA ODI #10179110
32,500 miles · Jan 9, 2007
Electrical System
IGNITION LOCK ON 2004 FORD FOCUS FAILED (FROZE UP). THIS IS THE SAME SCENARIO THAT HAS BEEN WIDELY REPORTED ON THE INTERNET FOR WHICH FORD HAS NOT DONE A RECALL. FORD DID REPAIR THIS UNDER WARRANTY AT NO CHARGE TO ME, BUT SINCE THIS PROBLEM APPEARS TO BE CHRONIC, I WANT TO BE SURE THAT THE INCIDENCE OF THE PROBLEM IS RECORDED.…
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IGNITION LOCK ON 2004 FORD FOCUS FAILED (FROZE UP). THIS IS THE SAME SCENARIO THAT HAS BEEN WIDELY REPORTED ON THE INTERNET FOR WHICH FORD HAS NOT DONE A RECALL. FORD DID REPAIR THIS UNDER WARRANTY AT NO CHARGE TO ME, BUT SINCE THIS PROBLEM APPEARS TO BE CHRONIC, I WANT TO BE SURE THAT THE INCIDENCE OF THE PROBLEM IS RECORDED. *JB
NHTSA ODI #10178246
34,190 miles · Jan 9, 2007
Power Train
GENTLEMEN MY PROBLEM IS TWO FOLD, FIRST I AM REALLY DISAPPOINTED THAT THE NHTSA IS NOT PROVDING ALL THE INFORMATION ON ALL THE COMPLAINTS, RECALLS, AND SAFETY INVESTIGATIONS THAT IT USE TO. NOW I AM HOPING THAT A REP WILL EITHER WRITE ME OR CALL ME AND TELL ME THIS IS THE WAY ITS ALWAYS BEEN. THIS IS B.S..... MR NHTSA WHY I…
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GENTLEMEN MY PROBLEM IS TWO FOLD, FIRST I AM REALLY DISAPPOINTED THAT THE NHTSA IS NOT PROVDING ALL THE INFORMATION ON ALL THE COMPLAINTS, RECALLS, AND SAFETY INVESTIGATIONS THAT IT USE TO. NOW I AM HOPING THAT A REP WILL EITHER WRITE ME OR CALL ME AND TELL ME THIS IS THE WAY ITS ALWAYS BEEN. THIS IS B.S..... MR NHTSA WHY ISNT THERE A ARCHIVE WHERE WE CAN GO BACK 3 MONTHS, 6,12 OR MORE. WHY HAVE YOU ROMOVED THIS OPTION???? IT USE TO BE THERE!!! NOW FOR MY COMPLAINT I HAVE A FORD FOCUS, 2004 AND THE AXLE JUST BROKE, 34000 MILES AND ITS AT THE DEALER SHIP HOPEFULLY GETTING FIXED, NOW THERE WAS NO FORWARNING, NO SNAP, POP, BANG OR ANYTHING, I BACKED OUT OF A PARKING SPACE AND PUT IT IN DRIVE, IT MOVED ABOUT SIX FEET AND STOPPED. NOW IF THIS WOULD HAVE BEEN IN THE MIDDLE OF AN INTERSECTION OR TRYING TO MOVE OUT OF THE WAY OF ON COMING TRAFFIC IT COULD HAVE BEEN A BAD THING, FORTUNATLY I WAS IN A PARKING LOT. WHEN I REVIEWED YUOUR ENTRIES ON THIS MATTER YOU ONLY HAVE ONE. GIVE ME BREAK I WANT TO SEE THE HISTORY. I HAVE BEEN WRENCH PULLING FOR A FEW YEARS AND THERE I NO WAY IN HELL YOUR GOING TO CONVINCE ME THIS ALL YOU HAVE. HELL EVEN THE DEALERSHIPS SAY ITS NOTHING OUT OF THE ORDINARY. ITS UNDER WARRENTY BUT THE FACT STILL RAMIANS THIS SHOULD BE A SAFETY ISSUE AT THE VERY LEAST. WAITING TO HEAR FROM YOU MR NHTSA
NHTSA ODI #10178159
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.