NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
387 reports32,000 miles · Aug 13, 2007
Electrical SystemFire
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED. HE HAS NOT CONTACTED THE DEALER OR MANUFACTURER. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND ARE CURRENTLY FILING A REPORT. THE FIRE WAS CAUSED BY THE ELECTRICAL SYSTEM OF THE DRIVER SIDE BATTERY. THE VEHICLE IS NO LONGER A…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED. HE HAS NOT CONTACTED THE DEALER OR MANUFACTURER. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND ARE CURRENTLY FILING A REPORT. THE FIRE WAS CAUSED BY THE ELECTRICAL SYSTEM OF THE DRIVER SIDE BATTERY. THE VEHICLE IS NO LONGER ABLE TO BE DRIVEN. THE CONTACT RESEARCHED OTHER VEHICLES LIKE HIS AND NOTICED A PATTERN OF FIRE RELATED FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 32,000.
NHTSA ODI #10199420
36,000 miles · Jul 17, 2007
Electrical System
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE KEY FAILED TO TURN IN THE IGNITION TO START THE VEHICLE. THE DEALER STATED THAT THE IGNITION CYLINDER HAD FAILED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 36,000. UPDATED 09/05/07. *JB
NHTSA ODI #10196605
55,000 miles · Jul 13, 2007
Electrical System
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT AT ANY GIVEN TIME, THE IGNITION LOCKS UP. AS A RESULT, SHE IS UNABLE TO OPEN THE WINDOWS, DOORS, START THE VEHICLE, OR OPERATE THE VEHICLE IN ANY CAPACITY. FORD ADVISED HER TO SHAKE THE VEHICLE AND MOVE THE STEERING WHEEL BACK AND FORTH. FORD ALSO ADVISED HER HUS…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT AT ANY GIVEN TIME, THE IGNITION LOCKS UP. AS A RESULT, SHE IS UNABLE TO OPEN THE WINDOWS, DOORS, START THE VEHICLE, OR OPERATE THE VEHICLE IN ANY CAPACITY. FORD ADVISED HER TO SHAKE THE VEHICLE AND MOVE THE STEERING WHEEL BACK AND FORTH. FORD ALSO ADVISED HER HUSBAND TO TAKE A MALLARD AND STRIKE THE IGNITION IN AN ATTEMPT TO RELEASE THE KEY. IF NONE OF THOSE SOLUTIONS WORKED, THE CONTACT WAS INFORMED TO BRING THE VEHICLE TO THE DEALER BECAUSE THE PART IS PROBABLY DEFECTIVE. THE CONTACT HEEDED FORD'S INSTRUCTIONS, BUT THE FAILURE STILL OCCURRED. THE MANUFACTURER STATED THAT THEY ARE AWARE OF THE ISSUE, HOWEVER, THE PLATEAU OF CONCERN IS NOT GREAT ENOUGH TO ISSUE A RECALL. THE DEALER STATED THAT THE COST TO REPAIR THE VEHICLE IS $432 AND THAT THE PART IS DEFINITELY DEFECTIVE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 58,000 AND FAILURE MILEAGE WAS 55,000.
NHTSA ODI #10196303
77,000 miles · Jul 5, 2007
Electrical System
WITHOUT ANY WARNING THE IGNITION SWITCH OF THE 2004 FORD FOCUS BEGAN TO STOP FUNCTIONING PROPERLY. I AM CURRENTLY ABLE TO TURN THE KEY IF I SPEND A FEW MINUTES MANIPULATING THE STEERING WHEEL WHILE SIMULTANEOUSLY TURNING THE KEY.*AK
NHTSA ODI #10195438
22,000 miles · Jun 12, 2007
Seat Belts
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING THE VEHICLE, THE CONTACT STATED THAT HER GRANDDAUGHTER BECAME TRAPPED IN THE SEAT BELT. BY PULLING ON IT, THE MIDDLE SEAT BELT WRAPPED AROUND HER LEG AND LOCKED INTO POSITION. THE GRANDDAUGHTER COULD NOT GET IT OFF HER LEG. THERE WAS NO LEVERAGE TO PULL HER LEG OUT AND THE…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING THE VEHICLE, THE CONTACT STATED THAT HER GRANDDAUGHTER BECAME TRAPPED IN THE SEAT BELT. BY PULLING ON IT, THE MIDDLE SEAT BELT WRAPPED AROUND HER LEG AND LOCKED INTO POSITION. THE GRANDDAUGHTER COULD NOT GET IT OFF HER LEG. THERE WAS NO LEVERAGE TO PULL HER LEG OUT AND THE FURTHER THE BELT WENT DOWN HER LEG, THE TIGHTER THE BELT BECAME. THE SEAT BELT BEGAN TO CUT OFF HER CIRCULATION. THE CONTACT WEDGED HER FINGER BETWEEN THE GRANDDAUGHTER'S LEG AND THE SEAT BELT TO RELIEVE PRESSURE. IN THE END, THE CONTACT CUT THE SEAT BELT WITH A PAIR OF SCISSORS. THE SEAT BELT SNAPPED BACK QUICKLY AND NOW IT IS FIRMLY STUCK INSIDE OF THE SEAT. THE CONTACT ASKED FORD WHY THIS HAPPENED, BUT RECEIVED NO RESPONSE. SHE STATED THAT AN APPOINTMENT WILL BE MADE FOR HER AT THE DEALER. THE CONTACT ALSO STATED THAT THE SEAT BELT HAS NEVER BEEN USED AND THAT HER GRANDDAUGHTER WAS NOT SEATED IN THE MIDDLE SEAT. HER MAIN CONCERN IS NOT HOW HER GRANDDAUGHTER BECAME ENTANGLED IN THE SEAT BELT, BUT WHY THE SEAT BELT WOULD NOT LOOSEN WHEN ATTEMPTING TO REMOVE THE BELT. THE ENGINE SIZE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 22,000.
NHTSA ODI #10193034
22,000 miles · Jun 6, 2007
Service Brakes, Hydraulic
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE BRAKES BEGAN TO SQUEAK. THE MECHANIC DIAGNOSED THE FAILURE AS NEEDING NEW FRONT ROTORS AND MADE THE REPAIR. ONE MONTH LATER, THE BRAKES BEGAN SQUEAKING AGAIN. A PIECE OF THE FRONT ROTOR FELL OFF WHILE THE VEHICLE WAS IN MOTION. A LOCAL MECHANIC REPLACED THE …
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE BRAKES BEGAN TO SQUEAK. THE MECHANIC DIAGNOSED THE FAILURE AS NEEDING NEW FRONT ROTORS AND MADE THE REPAIR. ONE MONTH LATER, THE BRAKES BEGAN SQUEAKING AGAIN. A PIECE OF THE FRONT ROTOR FELL OFF WHILE THE VEHICLE WAS IN MOTION. A LOCAL MECHANIC REPLACED THE FRONT ROTORS AGAIN. THE POWERTRAIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 23,400 AND FAILURE MILEAGE WAS 22,000.
NHTSA ODI #10192536
38,000 miles · Jun 3, 2007
Electrical System
WE PURCHASED A BRAND NEW 2004 FORD FOCUS, 3 YEARS AGO. OF COURSE THE WARRANTY JUST RAN OUT (WE'RE AT ABOUT 38,000 MILES). OVER THE PAST 2 WEEKS, WE'VE HAD PROBLEMS GETTING THE KEY INTO THE IGNITION, AND ONCE IN THE IGNITION, THE KEY WONT TURN. THE FIRST TIME IT HAPPENED, IT TOOK JUST A COUPLE OF ATTEMPTS AND THEN IT TURNED. IT H…
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WE PURCHASED A BRAND NEW 2004 FORD FOCUS, 3 YEARS AGO. OF COURSE THE WARRANTY JUST RAN OUT (WE'RE AT ABOUT 38,000 MILES). OVER THE PAST 2 WEEKS, WE'VE HAD PROBLEMS GETTING THE KEY INTO THE IGNITION, AND ONCE IN THE IGNITION, THE KEY WONT TURN. THE FIRST TIME IT HAPPENED, IT TOOK JUST A COUPLE OF ATTEMPTS AND THEN IT TURNED. IT HAS PROGRESSIVELY GOTTEN WORSE, AND HAS TAKEN UP TO 5 MINUTES TO GET THE KEY INTO THE IGNITION AND TO TURN. EXACTLY 2 WEEKS AND 2 DAYS AFTER THE PROBLEM AROSE, I WENT TO START MY CAR AND THIS TIME IT TOOK 10 MINUTES TO GET TO KEY INTO THE IGNITION AND TO TURN. THAT SAME NIGHT I WAS ATTEMPTING TO LEAVE A FRIENDS HOUSE, AND AGAIN THE KEY HAS TROUBLE GOING INTO THE IGNITION, AND ONCE IN IT WONT TURN, THE STEERING WHEEL IS LOCKED, AND I'M STUCK. MY HUSBAND HAS ANOTHER KEY TO THE CAR, SO WE TRIED ALTERNATING THE KEYS. WE SAT IN THE DRIVEWAY FOR 30 MINUTES, TRYING BOTH KEYS ALTERNATELY, AND THE KEY JUST WOULDN'T TURN. WE HAD TO GET A RIDE HOME AND ARE WITHOUT A CAR NOW. OUR MECHANIC SAID THE SAME THING HAPPENED TO SOMEONE ELSE WITH THE SAME CAR LAST WEEK, AND IT COST THEM $420 FOR PARTS/REPAIRS. WE HAVE TO WAIT UNTIL NEXT WEEK WHEN WE CAN AFFORDS THE REPAIRS. I HAVE READ NUMEROUS CONSUMER COMPLAINTS ABOUT THE SAME PROBLEM WITH THE SAME CAR (FORD FOCUS, SEVERAL YEARS/MODELS) SOME OF THEM EVEN HAD TO REPLACE THE SAME PART MORE THAN ONE TIME. THIS IS OBVIOUSLY A FAULTY PART, AND FORD SHOULD BE CONDUCTING SOME SORT OF RECALL TO FIX THE PART. *TR
NHTSA ODI #10192338
53,898 miles · May 16, 2007
Fuel System, Other
RAW FUEL LEAKS FROM GASOLINE EVAPORATIVE CANISTER WHEN VEHICLE HAS BEEN RECENTLY FUELED. DRIVEABILITY PROBLEMS ACCOMPANYING LEAKAGE. INCLUDES DIFFICULTY STARTING/ HESITATING/SURGING AT HIGHWAY SPEEDS, AND STALLING AT LOW SPEED MANEUVERS.*AK
NHTSA ODI #10190943
97,000 miles · May 8, 2007
Air BagsVehicle Speed ControlCrash
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE VEERED OFF THE ROAD. THE CONTACT DID NOT DEPRESS THE BRAKES AND THE RIGHT FRONT OF THE VEHICLE STRUCK A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WAS A RECENT TIRE ROTATION PERFORMED ON THE VEHICLE AND AAA AND THE DE…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE VEERED OFF THE ROAD. THE CONTACT DID NOT DEPRESS THE BRAKES AND THE RIGHT FRONT OF THE VEHICLE STRUCK A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WAS A RECENT TIRE ROTATION PERFORMED ON THE VEHICLE AND AAA AND THE DEALER DETERMINED THAT THE LUG NUTS WERE STRIPPED. THE CONTACT HAS A POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 97,000.
NHTSA ODI #10190133
46,700 miles · May 4, 2007
Electrical System
2004 FORD FOCUS. IGNITION GOT STUCK KEY WON'T TURN. *TR
NHTSA ODI #10189753
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.