2014 Ford Flex

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP ELECTRIC MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) BECAUSE IT COVERED THE ECO BOOST MODEL VEHICLES. THE VEHICLE WAS REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX AFTERWHICH THE EMERGENCY BRAKE WAS DEPLOYED. THE CAR WAS TURNED OFF THEN BACK ON AND EVERYTHING WAS BACK TO NORMAL. IT IS INCREDIBLY UNSAFE TO HAVE BRAKES AND TRANSMISSION FAIL IN UNISON.

DOOR LATCH SENSORS ARE FAULTY. WE REPLACED THE FRONT PASSENGER LATCH SENSOR IN APRIL 2017 AND NOW NEED TO REPLACE THE BACK PASSENGER LATCH. BECAUSE THE ELECTRICAL/SECURITY SYSTEM TELLS THE CAR THE DOOR IS AJAR, IT DOES NOT ALLOW THE POWER LOCKS TO FUNCTION WHILE THE CAR IS RUNNING. IT ALSO DRAINS THE BATTERY BY NOT TURNING THE INTERIOR DOME LIGHT OFF AS WELL AS SETTING OFF THE CAR ALARM UNPREDICTABLY. THE INTERIOR DOME LIGHTS ALSO COME ON WHILE THE CAR IS DRIVING, WHICH IS DISTRACTING TO THE DRIVER.

I WAS TRAVELING ON THE I24 AT 65 MPH WHEN THE FORD FLEX SUDDENLY BEGAN TO SLOW TO ZERO. IT WAS STILL RUNNING BUT WOULD NOT ACCELERATE. IT NEARLY CAUSED A MAJOR ACCIDENT. I COASTER TO A STOP AND TURNED OFF THE CAR. AFTER A FEW MINUTES, I CRANKED IT AND IT RAN OK FOR ABOUT 5 MINUTES, BUT THE CHECK ENGINE LIGHT WAS ON. I DROVE IT TO THE FORD SHOP IMMEDIATELY. THEY SAID THE ACCELERATOR ASSEMBLY WAS DEFECTIVE. I REPLACED IT AT A COST OF OVER $400. THE VEHICLE IS ONLY 3 YEARS OLD WITH ONLY 40,000 MILES. I SAW ONLINE THAT THIS HAD HAPPENED TO OTHERS AS WELL. THIS IS AN EXTREMELY DANGEROUS PROBLEM THAT HAS OCCURRED WITH MANY FLEX OWNERS AND SHOULD BE RECALLED BEFORE OTHERS LOSE THEIR LIFE.

MY CHILD WENT TO BUCKLE HERSELF IN, AND THE PLASTIC AROUND THE BUCKLE BROKE IN HER HAND, REVEALING FRAYED SEAT BELT MATERIAL. MY CHILD IS 7 YEARS OLD. THEY CAR WAS STATIONARY I AM THE ONLY OWNER AND I HAVE ONLY OWNED THE FLEX SINCE JAN OF 2015. THAT WAS THE DRIVER SIDE PASSENGER SEATBELT. THE SEAT BELT ON THE OTHER SIDE HAD BEEN LOCKING FOR ABOUT A YEAR, BUT IT PULLED SLOWLY WAS NOT AN ISSUE. I ASKED FOR IT TO BE ADJUSTED AND WAS TOLD THE WHOLE MECHANISM NEEDED REPLACING. IT HAD LESS THAN 61654 MILES. THAT WAS WHAT WAS ON THE CAR WHEN I GOT IT BACK. I WAS TOLD THAT IT WAS OUT OF WARRANTY AND I WOULD HAVE TO $700 TO GET THEM FIXED. I CALLED FORD AND THEY ACTED LIKE I WAS JUST ASKING FOR MONEY. I AM LIVID THAT MY 3 YEAR OLD CAR HAS SEATBELT FLAWS AND THEY ARE NOT TAKING CARE OF IT. IF THE PLASTIC HAD NOT BROKEN THE FRAYED BELT STILL POSED A SAFETY HAZARD FOR MY CHILD! HOW MANY PEOPLE ARE DRIVING AROUND NOT KNOWING THAT THEY HAVE FRAYED SEATBELTS? MY CAR IS 1,650 MILES OUTSIDE OF THE WARRANTY. THAT THEY ARE NOT FIXING IT, IS UNACCEPTABLE.