2014 Ford Flex

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN ELECTRIC POWER STEERING FAILURE AND THE STEERING WHEEL FELT TIGHT. IN ADDITION, THERE WAS A LOSS OF POWER STEERING ABILITY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (TEAM FORD, 702-395-5100, LOCATED AT 5445 DREXEL ROAD, LAS VEGAS, NV 89130) DIAGNOSED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. FURTHER DIAGNOSTIC TESTING CONCERNING AN ENGINE AND ELECTRICAL FAILURE ASSOCIATED WITH THE STEERING WAS NEEDED. THE VEHICLE WAS ALSO TO BE REPAIRED PER MANUFACTURER CAMPAIGN NUMBER: 12M02 (SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM). THE DEALER PROVIDED A LOANER VEHICLE AND WAS WAITING ON THE GUIDELINES FROM THE MANUFACTURER TO REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V621000 (FUEL SYSTEM, GASOLINE). THE STEERING FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TT CONSUMER STATED DEALERS HAVE BEEN CONTACTED.*JB

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE INFLATABLE SEAT BELTS ON THE SECOND ROW WERE DAMAGED. THE WEBBING OF THE SEAT BELTS WAS FRAYED, THE INFLATABLE SEAT BELT COVER POPPED OUT, AND THE REAR DRIVER'S SIDE INFLATABLE SEAT BELT DID NOT RETRACT, WHICH MADE THEM UNUSABLE. THE VEHICLE WAS TAKEN TO COURTESY FORD BREAUX BRIDGE (337-504-7340, LOCATED AT 2022 REES ST, BREAUX BRIDGE, LA 70517) WHERE IT WAS STATED THAT THERE WAS NO RECALL AND THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

ENGINE HAS STALLED SEVERAL TIMES WHILE TRAVELING DOWN ROAD. UNEXPECTED LOSS OF POWER AT THE SAME TIME AS ENGINE STALL. ALSO UNPROMPTED CALL TO FORD VEHICLE REPORT NUMBER WHILE TRAVELING NUMEROUS TIMES. ONCE CAR IS RESTARTED, SEVERAL CODES ARE LIT INCLUDING TRAC CONTROL AND ENGINE LIGHT. THIS HAS HAPPENED 3 TIMES IN THE LAST 30 DAYS.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START, AND THE ENGINE WARNING INDICATOR AND CODE: 90627 ILLUMINATED. THE CONTACT CALLED SUNLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT HE REPAIRED THE VEHICLE HIMSELF, BUT THE DETAILS WERE NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *TT THE CONSUMER STATED THE VIN SHOULD HAVE BEEN LISTED IN THE EXISTING RECALL, HAD ALL THE SIGNS WHICH MET THE REQUIREMENTS. THE FUEL PUM CONTROL MODULE WAS REPLACED. UPDATED 12/13/18*JB

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PEARSON FORD (LOCATED AT 10650 N MICHIGAN RD, ZIONSVILLE, IN 46077, 317-873-3333) WHERE IT WAS DIAGNOSED THAT THE FUEL DELIVERY SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 64,000.